Recall: REPROGRAM INTEGRATED TRAILER RELAY MODULE (Campaign/NHTSA# 22S17/22v193)

[Technoskeptic]

I have a hard time wrapping my head around (I have a hard head)why Ford would send letters out without having the solution available, are they that incompetent? Does anyone know what the actual update does to correct the problem? Just got my letter on Thursday by the way.

Incompetence and possible bad faith aside, I want to know how Ford gets away with playing so fast and loose with the rules established under 49 CFR § 573.

For example, according to 573.15(b)6:

"For vehicles that have been identified as covered by a safety recall, but for which the recall remedy is not yet available, [the manufacturer is supposed to] state that the vehicle is covered by the safety recall and that the remedy is not yet available;"

If I understand this part correctly, once a recall is announced it is supposed to be made publicly known by Ford if the remedy is not yet available. Yet I know of no such public statement anywhere to that effect, and dealers are updating customers' software with an update that is apparently not the correct software, causing confusion and wasting time and money.

https://www.law.cornell.edu/cfr/text/49/573.15

And then there's b(11):

"Instruct the user to contact the manufacturer if the user has questions or wishes to question the accuracy of any information, and provide a hyperlink or other contact information for doing so;"

I'm not aware of any such contact information supplied by Ford that would put me in touch with anyone who can provide any kind of meaningful information about the recall.

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[Mtnman1]

I have a hard time wrapping my head around (I have a hard head)why Ford would send letters out without having the solution available, are they that incompetent? Does anyone know what the actual update does to correct the problem? Just got my letter on Thursday by the way.

Recal letters go out before fix available all the time. Its about notifying folks about an issue asap.

Ive had letters from GM and Chrysler before fix available.

Not sure why this is an issue.

 

[Technoskeptic]

Recal letters go out before fix available all the time. Its about notifying folks about an issue asap.

Ive had letters from GM and Chrysler before fix available.

Not sure why this is an issue.

I think it probably wouldn't be so much of an issue if there wasn't confusing/misleading/contradictory information in the public domain and if Ford made an effort to comply with the legal requirements.

 

[2mileshigh]

My strategy moving forward is to get the recall done whether correct or not to keep the liability with Ford as I have nothing to loose other than it doesn't work and I have to take it in again some time. The letter states that Ford can deny coverage from any vehicle damage as a result from failure to have the recall performed. Also in the rare event something happens having a insurance company deny coverage for the same reason. It also states Ford has not issued instructions to stop driving the vehicle.

Best advice yet.

 

[Ed21]

Recal letters go out before fix available all the time. Its about notifying folks about an issue asap.

Ive had letters from GM and Chrysler before fix available.

Not sure why this is an issue.

My letter implies fix is available and it’s the owners responsibility to have it performed asap, fwiw.

 

[Boone]

Called my dealer in Janesville, WI this morning to schedule the Trailer Brake Controller recall for the truck. He advised they have been doing the recall and on several 2021s the update results in a warning sounding when you put the truck into reverse. He recommended that I wait a week or so to schedule as they are waiting to hear back from Ford as to what the solution will be. I do not have any other details beyond that, but thought I would let people on the forum know (maybe already posted earlier in this thread?). FYI...

 

[sam_full_er]

I just left my local Ford dealer and can confirm they did install software version MU5T-19J297-DH. I spoke with the technician at length and had him show me the log from the install. There were also several BA and BH files, but the DH file was, in fact, installed. So far no warnings in Reverse. I did experience a harsh downshift when coming to a stop, which hasn't happened in nearly 2,000 miles, so I'll be paying attention to that.

 

[rpeterslll]

I just left my local Ford dealer and can confirm they did install software version MU5T-19J297-DH. I spoke with the technician at length and had him show me the log from the install. There were also several BA and BH files, but the DH file was, in fact, installed. So far no warnings in Reverse. I did experience a harsh downshift when coming to a stop, which hasn't happened in nearly 2,000 miles, so I'll be paying attention to that.

Good to hear. What version did you have previously installed on the brake controller?

 

[Cobra427]

I just left my local Ford dealer and can confirm they did install software version MU5T-19J297-DH. I spoke with the technician at length and had him show me the log from the install. There were also several BA and BH files, but the DH file was, in fact, installed. So far no warnings in Reverse. I did experience a harsh downshift when coming to a stop, which hasn't happened in nearly 2,000 miles, so I'll be paying attention to that.

This is great to hear, but raises questions - if the correct software update is available to a dealer in NC, shouldn't it be available to all dealers? And if some owners are getting old or incorrect versions, is that due to technician error - picking the wrong update to install?

 

[sam_full_er]

Good to hear. What version did you have previously installed on the brake controller?

I didn’t think to ask but happy to track this down if you know how.

 

[sam_full_er]

This is great to hear, but raises questions - if the correct software update is available to a dealer in NC, shouldn't it be available to all dealers? And if some owners are getting old or incorrect versions, is that due to technician error - picking the wrong update to install?

The technician did say their system was down all weekend getting a refresh, so perhaps the update came through with the refresh and is, in fact, dealer specific.

 

[Cincy150]

My letter implies fix is available and it’s the owners responsibility to have it performed asap, fwiw.

Pretty much my recollection as well. I just checked my AsBuilt information from previous posts.. the recall was supposedly performed last week. And it appears I have an older update of the software (ends in BA). Sigh...

 

[speedracercjr]

The technician did say their system was down all weekend getting a refresh, so perhaps the update came through with the refresh and is, in fact, dealer specific.

The update comes from FDRS even for the dealerships. If it's available in NC then it's available everywhere. Something isn't adding up how you were able to get the update but literally nobody else is.

 

[JScaro]

@sam_full_er
it would be nice to see your screen shot of this, here’s mine and I think they are confusing (F188) and (F133) together.

 

[sam_full_er]

@sam_full_er
it would be nice to see your screen shot of this, here’s mine and I think they are confusing (F188) and (F133) together.

Where do I go to see that data?

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