1.7.1 install failed (no OTA "fix") Fix now at dealers

[Tomwilli2025]

My dealer has had my truck for 8 days and has had many failed attempts to update. Today they informed me that screen is black and not responding. I did get a notice from Ford Pass that my truck was removed. I'm headed out there tomorrow to pickup a loaner. They claim that they have had a support case going with Ford. I'm very frustrated. Makes me very concerned about the technology in the Lightning that I have on order. Is Ford ready for advanced automotive technologies?

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[car3452]

Misery loves company. My truck has been in for a week, went in with a CAS # and Tech Hotline #. So far nothing and this morning going into FDRS just to see if anything is going on I see a "high Voltage System De-energizing" on my powerboost. Are they really pulling the battery on a hybrid for a software issue?

 

[BarnoQc]

Annnnnddd the price for the fail of the year !

 

[BarnoQc]

my dealer ordered mine the 13 april ............................ LOL

 

[Fredm2002]

My truck goes back on Monday. Ford made the dealer order new cables, etc. before they would authorize replacement of the defective modules. Maybe new cables will work, but they worked on other trucks just fine. So now my dealer has a redundant set of cables and hardware that may or may not be needed. I am hopeful that my truck will be ready for my vacation on or about sometime this calendar year or possibly next year at this rate. Sorry for the sarcasm....

 

[Snakebitten]

The cables Ford is suggesting for this procedure are not ordinarily used in a dealership service department. They would be far more common in an IT guys bag.
The fact that the procedure is so picky about which brand of cable will work is a little strange, but there's lots of evidence that it's true.

Regardless, the whole thing is just outside the wheelhouse of the average tech.
Meanwhile ordinary folks far from being an automotive technician are succeeding at updating their trucks and enabling the desired features.

It's a very strange moment in the industry

 

[ColoradoHunter]

Well, just picked up my truck for the second time. 7 days the first time and 5 this time. Still not repaired from the greyed out OTA buttons. I'm the Guiney pig for this dealership. They did get a second F-150 in with the same problem. They are putting him off until they get mine correct. They told me they got a couple modules updated but still can't get the TSB to work. They say the updated the trailer control mod as per the recall. Can anyone check and see where I stand vin 1FTFW1ED5MFC06184

 

[Snakebitten]

Well, just picked up my truck for the second time. 7 days the first time and 5 this time. Still not repaired from the greyed out OTA buttons. I'm the Guiney pig for this dealership. They did get a second F-150 in with the same problem. They are putting him off until they get mine correct. They told me they got a couple modules updated but still can't get the TSB to work. They say the updated the trailer control mod as per the recall. Can anyone check and see where I stand vin 1FTFW1ED5MFC06184

I'm pming you everything regarding your truck since May 2

 

[ColoradoHunter]

I'm pming you everything regarding your truck since May 2

Thank you. Got it.

 

[car3452]

Got my truck back after 8 days dealership couldn’t get it to work. VIN locked by some mythical server so repair module won’t run. I haven’t the truck back home wanting on a ghost to unlock the VIN somewhere off world. The dealership can’t do it and the OTA team can’t do it how is left no one that I can call for help

I have had enough starting the fight for a replacement we shouldn’t have to go through this since with the VIN locked a replacement APIM might not work either. Amazing there is no support from ford just a promise that we will call you back sometime when we figure it out.

 

[Fredm2002]

I got a call from my dealer that they got the 1.7.1 update to go along with all the updates. I pick it up tomorrow night and need to set up the Ford Pass App again to get Blue Cruise added to the app. SOmething like that.

It only took three attempts............................................................... And the SAGA continues..................I wonder what will happen with the next updates in the future??/

 

[Big Dog Daddy]

Got my truck back after 8 days dealership couldn’t get it to work. VIN locked by some mythical server so repair module won’t run. I haven’t the truck back home wanting on a ghost to unlock the VIN somewhere off world. The dealership can’t do it and the OTA team can’t do it how is left no one that I can call for help

I have had enough starting the fight for a replacement we shouldn’t have to go through this since with the VIN locked a replacement APIM might not work either. Amazing there is no support from ford just a promise that we will call you back sometime when we figure it out.

This might help explain. Your lock out situation 3. Maximum number of retry attempts has been reached.

 

[Geo]

I’m starting to wonder if this group of trucks will have any value down the road. I can hear it now, you don’t want one of those, no one knows how to fix them. If Ford can’t fix it who is supposed to ?

 

[car3452]

It might be but it looks like ford does not have answer for it. There currently is no fix I don’t know what the first dealership did but no one knows how to undo it. Frds literally gives a failure before is hooked up this VIN is locked and won’t run the repair module

 

[Big Dog Daddy]

I’m starting to wonder if this group of trucks will have any value down the road. I can hear it now, you don’t want one of those, no one knows how to fix them. If Ford can’t fix it who is supposed to ?

I seriously hope that doesn't become the case. I think the dealers are going through a very steep learning curve with all of this and pissing off a lot of customers in the process. Some dealers seem to be able to fix this and others are failing miserably. Ford will have to fix FDRS such that a monkey can't screw it up. I would guess that by this fall all of our trucks will be fixed and no one will be talking about this anymore. I think Ford is learning it's lesson on this to. It's very disappointing to see others be able to use all the new features of these updates, while we are hold hold waiting for incompetence to resolve.

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