Mine was in dealership for 3 weeks. Started complaint with Ford motor company 1st a few weeks before going into dealer. Ford will not omit to any wrong doing, or volunteer what they will do about it. They just follow up with dealer and pass info around and waste time in my experience. Ford rep played dumb the whole time. It was frustrating experience! The dealer did an excellent job of cleaning and repainting.
Working on the buy back deal but they don't tell you all the details it is like they keep on trying to hide something. Shady at best.
Pretty ridiculous! The whole experience with Ford reminded be of the bad days with GM products. Hopefully they make it right with you.
Mine arrived with what I'd call mild to moderate (way too much for a new vehicle, but not nearly as bad as a lot that are posted here) and I brought it to my sales rep's attention during the pre-purchase inspection. He wasn't aware that it was an issue at that point and brought in the sales manager to take a look as well. Then they both went out and looked at several they had on the lot. They got the service manager involved and revisited mine and then just about every single one they had sitting on the lot. The service manager opened a case for me and had me leave the truck (they had to correct a couple of other things as well) for another 3 days. When I picked it up the rust had been cleaned up, and the diff and axles had been repainted. Is it 100%? No, but it's a hell of a lot better than it was and they didn't give me a hard time about it.
It depends on who you ask. Like you said - Ford says ignore it. However, about 60% that bought them say ford should fix it, another 15% or so say to ignore it, and the other 25% say that they are skilled enough – and daring/willing enough – to tackle surface rust and small rust spots themselves.
Yours is real bad like mine is. Ask for and Demand they buy back your truck and replace a new one that is not defective. So far I am month and half into that and still no definitive action on Fords part.
At the dealership now and they are saying it’s FORds problem because they built the truck. The dealership is saying all they can do is send in service request for warranty. Fords already denied service request and denied the appeal. After a lot of discussion the sales manager said the would take additional pictures, write a summary and elevate up to their Ford representative. My husband is on the phone with Ford customer service and he’s been transferred and hung up on. So far he’s talked to 4 different people. No one from FORD wants to take responsibility and make this right.It depends on who you ask. Like you said - Ford says ignore it. However, about 60% that bought them say ford should fix it, another 15% or so say to ignore it, and the other 25% say that they are skilled enough – and daring/willing enough – to tackle surface rust and small rust spots themselves.
For the folks that haven't bought a F-150 yet - the sales numbers may sway Ford to change their tune in the end and invoke higher spec standards and better QA on part suppliers.
Well, that's my summary of this 64 page topic.
Stay with it as I am doing demand a buy back or hire an attorney. They cannot win this one in court. Product is defective, simple. Ford cancelled the case number the first two weeks, started over again, I am not going away, the rust issue is not going away and if not resolved soon I turn it over the Lemon Law Lawyers. Dealer nice but after they are paid they say get lost, heck of way to treat your customer like me that had Ford trucks since the 1990's.
