Poorredman
Well-known member
- First Name
- Eric
- Joined
- Aug 6, 2021
- Threads
- 5
- Messages
- 68
- Reaction score
- 72
- Location
- Georgetown, TX
- Vehicles
- 2021 Lariat 501a PB Smoked Quartz
- Thread starter
- #1
Just picked up my truck from Granger yesterday. Overall the process and experience was just as others have said on the forum. Easy, straight forward ordering/pricing. Ordered on Aug. 5th, got picked up in the system the next week with a build week of 9/20. Built 9/23, sat in Dearborn for 3 weeks, took the slow train, then sat in KC for another week, and was finally delivered to Granger on 11/2. Almost 3 months, not as bad as most.
Was notified by Granger on 11/3 that the truck was delivered and started the process to finalize the financing. On 11/4 I let them know I'd be flying in on 11/8 and would sign the paperwork on 11/9 first thing in the morning. I specifically asked the finance guy if eyes had been put on the truck and that it was good to go. He reassured me that they do a thorough inspection with the transport driver because any damage has to be reported right then. So I felt good booking the flight.
Chip graciously offered to pick me up at the hotel that morning, which I took him up on. On the drive in, Chip receives a call from the guy getting the truck cleaned up. It's on speaker and he asks if Chip knew about the damage to the front bumper. Honestly thought it was a joke if he knew I was in the car, but it wasn't.
We get to Granger and go straight to the wash bay and find a gouge in the trim that sits between the bumper and headlight. The headlight lens is also scratched pretty good. Looks like something hit it, maybe a chain??? There is also ink marks from a pen in the driver armrest leather (I have the slate leather, so easy to see). The PDI crew can't get it out of the leather.
So the biggest risk of buying from afar just occurred. I'm given the choice of leaving it at Granger and they'll fix it, which means finding a same day flight home and buying another flight later, or taking the truck as is and having my local dealer fix the issues and Granger will reimburse. I decide to take the truck even though the inconvenience of arranging the repairs is now on me. Chip and the sales manager were apologetic, but that was it.
I know things like this can happen, certainly not Chip's fault or anyone else at Granger for the damage, just wish the process would have caught it before I left Texas. At the end of the day I still got a great deal, just not as perfect as I'd hope.
Was notified by Granger on 11/3 that the truck was delivered and started the process to finalize the financing. On 11/4 I let them know I'd be flying in on 11/8 and would sign the paperwork on 11/9 first thing in the morning. I specifically asked the finance guy if eyes had been put on the truck and that it was good to go. He reassured me that they do a thorough inspection with the transport driver because any damage has to be reported right then. So I felt good booking the flight.
Chip graciously offered to pick me up at the hotel that morning, which I took him up on. On the drive in, Chip receives a call from the guy getting the truck cleaned up. It's on speaker and he asks if Chip knew about the damage to the front bumper. Honestly thought it was a joke if he knew I was in the car, but it wasn't.
We get to Granger and go straight to the wash bay and find a gouge in the trim that sits between the bumper and headlight. The headlight lens is also scratched pretty good. Looks like something hit it, maybe a chain??? There is also ink marks from a pen in the driver armrest leather (I have the slate leather, so easy to see). The PDI crew can't get it out of the leather.
So the biggest risk of buying from afar just occurred. I'm given the choice of leaving it at Granger and they'll fix it, which means finding a same day flight home and buying another flight later, or taking the truck as is and having my local dealer fix the issues and Granger will reimburse. I decide to take the truck even though the inconvenience of arranging the repairs is now on me. Chip and the sales manager were apologetic, but that was it.
I know things like this can happen, certainly not Chip's fault or anyone else at Granger for the damage, just wish the process would have caught it before I left Texas. At the end of the day I still got a great deal, just not as perfect as I'd hope.
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