cool rod
Well-known member
- First Name
- Rod
- Joined
- Jan 31, 2021
- Threads
- 20
- Messages
- 227
- Reaction score
- 184
- Location
- Central Florida
- Vehicles
- 2021 F-150 Powerboost Platinum, 2013 Mustang
I canceled my order the other day, no problem getting my $1000 deposit back. Then I reordered at a different dealer and made sure I could get my $500 deposit back on that one too. Both were X-Plan orders and both times I got lucky because I didn't know they could keep it.Has anyone else gotten static from their dealer when trying to cancel their order? My dealer is telling me that my $1000 deposit is non refundable, but they can sell me a platinum (which is not even built yet, ETA in august) for MSRP, which is about 15k more than my xplan pricing on my lariat. They have also refused to reorder.
The problem is X_Plan Rule #7. They should have given you their deposit policy in writing but they're not required too.
"The dealership may require the New Vehicle Purchase Program customer to make a deposit when placing a vehicle order. Some or all of this deposit may be retained by the dealership if the customer declines to accept delivery of the product ordered. An agreement in writing should be reached with the dealership concerning the amount of the deposit and the conditions under which it may be retained by the dealership if the transaction is not completed."
The dealer is a dick.
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