Do you have your privacy settings correct? You have to let FP use your location always.I use an iPhone 8.
i had the same issue, I had to go to the cinnected vehicle features on sync 4 (not your phone) and give permission to access your data. after i gave permission to access my vehicle data, My Journeys started to work.Got my new Lariat finally, however, I can’t seem to enable “my journeys” to record my trips on Ford Pass. Any suggestions out there from folks that have had their trucks for a time?