Ford Pass not updating/working.

[rugedraw]

Just found out there is a TSB 23-2121 related to Ford Pass. I posted a thread on it. Anyone know what the TSB is?

There is no record in PTS or otherwise of that TSB:

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[MikeyDog]

There is no record in PTS or otherwise of that TSB:

Is it possible it is too new. I just got it from a Ford Pass Chat agent today. Here is part of the Chat:

"I do apologize in advance for this inconvenience. After reviewing your vehicle details, i found that we are currently under an advisory regarding all 2023 F150s. At this moment you will not be able to access your remote commands or anything else in Ford Pass related to your vehicle. We have our engineers working actively on a fix. We do not have an exact date as when it will be fixed.

Please schedule an appointment at your preferred Ford dealership in order for them to complete this required update: TSB 23-2121.

This is the first part of the fix. After the TSB is completed, please continue to be patient with us until the release of the Over-The-Air update on you radio screen (SYNC system), to complete the fix regarding this issue."

 

[rugedraw]

Is it possible it is too new. I just got it from a Ford Pass Chat agent today.

lol Those guys are clueless. You are better off asking advice about your truck from the bag boy at Publix.

 

[WalterMitty]

Is it possible it is too new. I just got it from a Ford Pass Chat agent today. Here is part of the Chat:

"I do apologize in advance for this inconvenience. After reviewing your vehicle details, i found that we are currently under an advisory regarding all 2023 F150s. At this moment you will not be able to access your remote commands or anything else in Ford Pass related to your vehicle. We have our engineers working actively on a fix. We do not have an exact date as when it will be fixed.

Please schedule an appointment at your preferred Ford dealership in order for them to complete this required update: TSB 23-2121.

This is the first part of the fix. After the TSB is completed, please continue to be patient with us until the release of the Over-The-Air update on you radio screen (SYNC system), to complete the fix regarding this issue."

Call a local dealer with that and they won’t know a damn thing about it. Like @rugedraw says…..the folks at FP are basically clueless and just read off scripts or whatever garbage they have been told to read.

 

[WalterMitty]

I did the battery disconnect today....about 3 hours of it.....and it appears to have done the trick.

After trying lots and lots of stuff (reseting, deleting the app, deleting the truck from the app, putting all back, etc.) several calls to the Ford Pass folks (probably not a good use of anyone's time), and even a trip to the dealer where I was told I probably needed new coaxial cables (yes...please rip into my brand new headliner and re-wire the antennas...no I didn't let them do this), and even unplugging the TCU over night (not fun pealing back that rubber sound deadening liner on a brand new truck either), ALL of which did not work, Ford Pass now appears to be back.

That said, the app is telling me that my 5.0 is "Plugged In Not Charging"

But I will take that if all else continues to work....current truck stats, location, and lock/unlock, start, etc.

 

[cheesedogf150]

Version 4.26.1 fixes the plug-in notice.

 

[MikeyDog]

My Ford Pass started working again on it's own. Fingers crossed that it continues working from now on.

 

[Greg2561]

Reset the TCU module in Forscan and it is back working for me.

How do you reset the TCU in forscan?

 

[Jimi]

If you have this issue unplug the tcu overnight will fix it every time

I'm sorry, but how do I do this if it should happen to me in the future?

 

[Grafx36510]

I'm sorry, but how do I do this if it should happen to me in the future?

Unplug the TCU which is behind the rear passenger side seat on the back wall of the cab. It’s the large connector closest to the rear passenger door (wrapped in the wire loom tape as seen in the attached image).

 

[Jimi]

Unplug the TCU which is behind the rear passenger side seat on the back wall of the cab. It’s the large connector closest to the rear passenger door (wrapped in the wire loom tape as seen in the attached image).

Thank you very much Grafx36510. You guys on here are awesome. I'm really learning a lot about my truck from you guys.

 

[Jesse-Infotainment]

Thank you very much Grafx36510. You guys on here are awesome. I'm really learning a lot about my truck from you guys.

Since you havea 2023 You may need to update your Gateway and TCU.

If you send me your vin I can tell you. 223 had an issue at time of build.

 

[Jimi]

Since you havea 2023 You may need to update your Gateway and TCU.

If you send me your vin I can tell you. 223 had an issue at time of build.

1FTFW1ED6PFA02563

 

[Jesse-Infotainment]

1FTFW1ED6PFA02563

Your truck is up to date. So try to unplug it and see what happens.

 

[Jimi]

Your truck is up to date. So try to unplug it and see what happens.

Thanks, I was just checking for future reference in case I needed it. You're awesome Jesse-infotainment

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