Blue Cruise Not allowing hands free

[Mcbutter]

Posting here, maybe someone can help: I have bluecruise, it has worked many times before. Today I’m on the i65 and 16 and it doesn’t kick in, any thoughts??

Mine did the same exact thing. Worked great, next day on same route it was a no go. Went back the very next morning and it worked again.

I think there is some logic needing to be satisfied for engaging it. When I was trying to research everything I see some of the Connected Services need AT&T cell signal to work, makes me wonder if you get a cell issue with the modem it messes with it or Fords side checking to make sure you should have it to begin with.

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[Demps]

Just took delivery, and everything works except the hands free blue cruise. I see in the Sync about menu that the hands free expired on 03-14-2022, which is 3 months after the build date…. How does one get updated hands free / maps? I’ve got the auto update features enabled with a daily schedule. Thanks!

The Sync about expiration date is meaningless. You need to go to connected services in the FordPass app to get the actual expiration date.
Haven’t been on owner’s site to check expiration date.

 

[LTDJeff]

The Sync about expiration date is meaningless. You need to go to connected services in the FordPass app to get the actual expiration date.
Haven’t been on owner’s site to check expiration date.

It’s not meaningless. Mine was originally March 14 and BlueCruise Handsfree was not working. I then received an OTA update which changed the date to September 10 and Handsfree now works. See pictures below:

 

[Itsjustmd]

Mine did the same exact thing. Worked great, next day on same route it was a no go. Went back the very next morning and it worked again.

I think there is some logic needing to be satisfied for engaging it. When I was trying to research everything I see some of the Connected Services need AT&T cell signal to work, makes me wonder if you get a cell issue with the modem it messes with it or Fords side checking to make sure you should have it to begin with.

Where was the sun? I find that if the sun is at the wrong angle (shining directly into the camera is my guess), hands free won't engage. When the angle changes, it kicks in. It probably isn't able to see the lines as well or something is my guess. There's definitely some logic behind it though.

 

[Mcbutter]

Where was the sun? I find that if the sun is at the wrong angle (shining directly into the camera is my guess), hands free won't engage. When the angle changes, it kicks in. It probably isn't able to see the lines as well or something is my guess. There's definitely some logic behind it though.

That's definitely an interesting aspect I didn't think of. I'm trying to remember the time of the day when it didn't work, I was going southeast in the afternoon so sun should have been somewhat behind the truck. I know in the morning I drove northwest with the sun somewhat behind me as well, it worked then. I'm going to try and take note when it happens again where it's at.

 

[Snakebitten]

Where was the sun? I find that if the sun is at the wrong angle (shining directly into the camera is my guess), hands free won't engage. When the angle changes, it kicks in. It probably isn't able to see the lines as well or something is my guess. There's definitely some logic behind it though.

I have found that the position of the sun seems to have the biggest influence on how picky the eyes-on-the-road nanny is.

Glare off my sunglasses or her lens appear to have her complaining when the accusation is not valid.

In some conditions she leaves me alone, or at least has a longer fuse.

 

[Demps]

“It’s not meaningless. Mine was originally March 14 and BlueCruise Handsfree was not working. I then received an OTA update which changed the date to September 10 and Handsfree now works”

My Sync 4 also has the same expiration date as yours. FordPass has the expiration date as July 21, 2023, one year from the date BlueCruise became active. I verified with Ford that FordPass is the correct expiration date.

 

[Antimatter22]

I have found that the position of the sun seems to have the biggest influence on how picky the eyes-on-the-road nanny is.

Glare off my sunglasses or her lens appear to have her complaining when the accusation is not valid.

In some conditions she leaves me alone, or at least has a longer fuse.

I see this too. I get a lot of Watch the road reminders if I have the windows down and moonroof open on sunny days compared to if I have everything closed up and sunshade covering the moonroof. I usually attempt Blue Cruise/ lane keep on the days I have things opened up, but that usually doesn't last long

 

[NewToFord]

I see this too. I get a lot of Watch the road reminders if I have the windows down and moonroof open on sunny days compared to if I have everything closed up and sunshade covering the moonroof. I usually attempt Blue Cruise/ lane keep on the days I have things opened up, but that usually doesn't last long

well. After 90minutes, and a pitstop without success we stopped for an eay lunch. Leaving there it worked instantly. Before I left i did wipe all the sensors with a babywipe.

part of me buys the sun excuse as we were heading south-was at 8:30am, so maybe. The other half of me cannot imagine why the system would be so fickle. I thought it used infrared. Not sure.

 

[LD50]

“It’s not meaningless. Mine was originally March 14 and BlueCruise Handsfree was not working. I then received an OTA update which changed the date to September 10 and Handsfree now works”

My Sync 4 also has the same expiration date as yours. FordPass has the expiration date as July 21, 2023, one year from the date BlueCruise became active. I verified with Ford that FordPass is the correct expiration date.

I had the same issue as LTDJeff except mine either wouldn't update or was taking forever. Jesse helped me do a manual update to the maps and bluecruise started working. The dates you are referring to are completely separate issues. The 2023 expiration date you are referring to is the length of your subscription to the bluecruise service. The other date that is found in the About Sync screen refers to the onboard map updates. If you don't get an OTA to keep the maps current, which extends the date in About Sync, bluecruise will no longer function after that listed date, regardless of your expiration date on the service itself.

 

[LTDJeff]

I had the same issue as LTDJeff except mine either wouldn't update or was taking forever. Jesse helped me do a manual update to the maps and bluecruise started working. The dates you are referring to are completely separate issues. The 2023 expiration date you are referring to is the length of your subscription to the bluecruise service. The other date that is found in the About Sync screen refers to the onboard map updates. If you don't get an OTA to keep the maps current, which extends the date in About Sync, bluecruise will no longer function after that listed date, regardless of your expiration date on the service itself.

That’s right. I would add that BlueCruise overall will still work past the expiration date it just won’t allow you to go completely handsfree. Since we’re approaching the September 10th expiration, I’m anticipating having the same issue if my OTA update doesn’t load immediately.

 

[Jesse-Infotainment]

well. After 90minutes, and a pitstop without success we stopped for an eay lunch. Leaving there it worked instantly. Before I left i did wipe all the sensors with a babywipe.

part of me buys the sun excuse as we were heading south-was at 8:30am, so maybe. The other half of me cannot imagine why the system would be so fickle. I thought it used infrared. Not sure.

Can you send me your vin?

 

[Demps]

Thanks all for clarifying BlueCruise dates. Should know better than listen to Ford reps.
.
If history has taught us anything the OTA map update will probably not go well. And I presume it will affect all BlueCruise users, whether self, dealer, or factory installed.

If BlueCruise does not function at least we still have Lane Keep.

And let's not forget that Nav is supposed to be get a full update annually through a Power Up update. My maps are a year old, but I don't expect the update anytime soon. Hopefully when the Power Up update is finally rolled out Nav still works.

 

[kenpitt]

I got my truck Tuesday this week, 5/11 blend. Bluecruise worked great. Now it won't work as of today. Tried the master reset. Shows up in my Ford Pass. 1FTFW1ED3NFB34807. Any help would be amazing.

Good luck with that , had my truck since August last year, Ford finally told me I could load the blue cruise, take it to the dealer they will do it. Tech worked on it 8 hrs. today, couldn't get the whole process to take, said he will work on it again tomorrow. He also said it's not only me, everyone who needs it loaded after they bought the truck is having trouble. I want my money back, Ford is going to SHIT, not satisfied at all. Also my front camera is showing sideways, the Techs are having trouble fixing this also, could be three different problems, all I'm doing is taking vehicles back and forth to dealer. NOT A HAPPY FORD CAMPER.

 

[NewToFord]

Can you send me your vin?

Thanks @Jesse-Infotainment : I literally just wiped down the sensors and had the truck outside parked, engine off for 40min and when I resumed my roadtrip it worked again.

"Have you tried switching it on and off again?"

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