Techguy82
Member
- First Name
- Matt
- Joined
- Dec 23, 2022
- Threads
- 2
- Messages
- 19
- Reaction score
- 26
- Location
- Denver, CO
- Vehicles
- 2022 F150 Tremor
- Occupation
- IT
- Thread starter
- #1
TLDR: is it normal for dealership service centers to schedule appointments then just park your truck days on end before looking at them?
Bought a used 2022 Tremor with 4k miles on it from a non ford dealer, so it is basically brand new. Noticed it is leaking from the rear diff, pinion seal to be exact. Schedule appointment at nearest Ford dealer to repair. When it comes time to drop off vehicle service advisor says it will be 3-5 days before they are able to diagnose/work on it. So it goes to their back lot. I figure maybe they can get to it sooner, but it sits there. I needed the truck back as I can't be without a vehicle multiple days that week so I go get it a couple days later.
Call up another dealer in the area and I specifically ask them how long it will take before they look at it and start working on it and they tell me it would be the same day I drop it off. Great, schedule appointment, drop off with new dealer. Checking Ford Pass app it is moved to their parking lot after I dropped it off This was Wednesday at 7am. on Friday after checking Fordpass app and verifying it hasn't moved I text the service advisor and he says he will check with the tech. never heard back. Called on Monday after no movement in Fordpass app and couldn't get a hold of service advisor but they told me he would call me back. Never did, so I just picked up the truck that evening.
In the past I've dropped off my 2016 F150 for TSB's and recalls and they've always been worked on and fixed the same day. I have been looking at getting the ford extended warranty with rental coverage but fine print says they only pay for a rental for the days it is actually being worked on and NOT days it is sitting in the dealers lot. Very frustrating as I can't go more than a few days without my truck while they complete a common warranty repair. I'll probably end up fixing it myself although I shouldn't have to since I have a nearly truck with a warranty. First world problems right?
Bought a used 2022 Tremor with 4k miles on it from a non ford dealer, so it is basically brand new. Noticed it is leaking from the rear diff, pinion seal to be exact. Schedule appointment at nearest Ford dealer to repair. When it comes time to drop off vehicle service advisor says it will be 3-5 days before they are able to diagnose/work on it. So it goes to their back lot. I figure maybe they can get to it sooner, but it sits there. I needed the truck back as I can't be without a vehicle multiple days that week so I go get it a couple days later.
Call up another dealer in the area and I specifically ask them how long it will take before they look at it and start working on it and they tell me it would be the same day I drop it off. Great, schedule appointment, drop off with new dealer. Checking Ford Pass app it is moved to their parking lot after I dropped it off This was Wednesday at 7am. on Friday after checking Fordpass app and verifying it hasn't moved I text the service advisor and he says he will check with the tech. never heard back. Called on Monday after no movement in Fordpass app and couldn't get a hold of service advisor but they told me he would call me back. Never did, so I just picked up the truck that evening.
In the past I've dropped off my 2016 F150 for TSB's and recalls and they've always been worked on and fixed the same day. I have been looking at getting the ford extended warranty with rental coverage but fine print says they only pay for a rental for the days it is actually being worked on and NOT days it is sitting in the dealers lot. Very frustrating as I can't go more than a few days without my truck while they complete a common warranty repair. I'll probably end up fixing it myself although I shouldn't have to since I have a nearly truck with a warranty. First world problems right?
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