Refund for the Ford Co-Pilot 360 Active 2.0 Assist Package.

[bigwyo]

The Optional Product Improvement Program 21G01 expires on 9/30.
The 2.7.4 ota update occurred on 6/18 and no further updates have happened and it doesn’t appear that they ever will.
I no longer care about having Blue Cruise and would just like to have the $995 I paid for the prep package refunded. I assume I should attempt this before the program expires.
Has anyone tried or had any luck with getting a refund?

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[Zengineer]

Was a refund process/clause spelled out when you signed up? I was lucky enough to find a lot truck built Feb 2022 so it was fully active at delivery.

 

[bigwyo]

I received the Ford notice on 5/22 and it stated, for the ota updates, that “it may take several weeks before the feature is fully functional “.
The program ends 9/30 and I have no functional Blue Cruise as of yet.
I will call customer service again later today, but I’m not expecting much.

 

[bigwyo]

Ford Customer Service said that any refunds would have to be through the dealership where the truck was purchased. They also said that after 9/30 the customer would be responsible for any charges.
Ford really dropped the ball on keeping their customers informed. Even their customer service people can’t explain what’s going on with the Power up ota program!

 

[rugedraw]

Ford Customer Service said that any refunds would have to be through the dealership where the truck was purchased. They also said that after 9/30 the customer would be responsible for any charges.
Ford really dropped the ball on keeping their customers informed. Even their customer service people can’t explain what’s going on with the Power up ota program!

Great. Ford customer service offered me a refund months ago when I first called them. I see now they are singing a different song.

 

[bigwyo]

Great. Ford customer service offered me a refund months ago when I first called them. I see now they are singing a different song.

I wonder if they have gotten a lot of requests. The whole ota program has been handled very poorly.

 

[MrT]

I had the same issue with prep package 2.0, $995, 22G01, etc. Get in touch with Jesse@infotainment on this forum and he'll get you figured out if you provide him your VIN. I PM'd him and there is a God!

 

[bigwyo]

I’ve got an appointment with our only Ford dealership on 9/28. I went in and talked with two different service writers and the service manager and they didn’t instill any confidence. One of them told me that since I got the recall notice that Ford wouldn’t push out any more updates until that was completed. I pointed out to her that the recall stated that I had the option to do it ota or bring it in. I then said that since they fried the apim on my buddies truck and it took them over two months to repair it that I couldn’t be without the truck for that long.
I’m not sure I’ll keep the appointment!
I did have rugedraw check on my vin# and he said there are no updates waiting.
Thanks for the advice though!

 

[MrT]

I got a new APIM within a week. Tucson only has one dealer with a master technician who is experienced with this. Jesse@infotainment has the answers. He was able to tell me which module had the bad code. Give him a try, you’ll be glad you did.

 

[MrT]

Per the dealer I didn’t have any updates waiting either. Talk to Jesse.

 

[rugedraw]

I’ve got an appointment with our only Ford dealership on 9/28. I went in and talked with two different service writers and the service manager and they didn’t instill any confidence. One of them told me that since I got the recall notice that Ford wouldn’t push out any more updates until that was completed. I pointed out to her that the recall stated that I had the option to do it ota or bring it in. I then said that since they fried the apim on my buddies truck and it took them over two months to repair it that I couldn’t be without the truck for that long.
I’m not sure I’ll keep the appointment!
I did have rugedraw check on my vin# and he said there are no updates waiting.
Thanks for the advice though!

I have an appt on 9/8. The FSA for BlueCruise programming expires on 9/30, so if you can get it in to them earlier, do so. After this month, any job #1 F150 owners without Bluecruise will be screwed having to pay out of pocket for the update, wait for the OTA gods to shine on you, or do it yourself.

 

[bigwyo]

I asked the service writer if they canceled or postponed my appointment would they still service it under the recall. Her reply was “why would we cancel?” Let’s see, tech calls in sick or quits. I never could pin her down.
I’ll wait until the day before the appointment to make a decision. Everything on the truck is working excellently and I’m not sure I’d use the Blue Cruise much anyway. Also, if the ota updates don’t happen before the 9/30 deadline, I might stand a better chance of getting a refund!
MrT, what did you end up having to do?

 

[MrT]

I asked the service writer if they canceled or postponed my appointment would they still service it under the recall. Her reply was “why would we cancel?” Let’s see, tech calls in sick or quits. I never could pin her down.
I’ll wait until the day before the appointment to make a decision. Everything on the truck is working excellently and I’m not sure I’d use the Blue Cruise much anyway. Also, if the ota updates don’t happen before the 9/30 deadline, I might stand a better chance of getting a refund!
MrT, what did you end up having to do?

I went to the dealer twice. 1st time APIM, 2nd time they found corrupted data to the ipc module from the Ford sever. I got real close to full bc functionality. Then Jesse took a look and he was able to pin it down to the gateway module. Then it worked.

 

[MrT]

user name is Jesse-infotainment. He is capable of real time access to your VIN

 

[MrT]

Check out the bc/Ota/power up update threads

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