Priority update - Audio 23-PU1024-6CHAUD-Now low volume, poor audio quality, no bass response

[spiritrider1]

Appreciate the information .Just got off the phone with Ford and they stated no update has been sent to fix issue and that techs are still working on a fix .When I let them know that people have been posting about receiving an update to fix issues, she didn't have any response just restated that ,no updates has been sent yet and then proceeded to walk me through resetting my ford pass app and truck .

I wonder if the Early Release program participants have priority? I lost my audio quality back in March. Are you in that program?

Sponsored

 

[Snakebitten]

Yup.



The people that answer the phone there typically don't know their butt-holes from a hole in the ground.

I will defend those burdened with answering those phones and knowing ONLY what they have been told.
Because that's the only thing they can tell you.

Ford, similar to other huge monstrosity companies, have folks at one end of a hall that are in the dark about what folks at the other end of the hall see.

Personally, I am disappointed at the missed opportunity of these kinds of large companies not leveraging a forum like this.
Or better yet, creating and hosting their own branded forum and having an only invited membership section, (like the EA program) and then could harvest REAL information from the customers driving their products.

Can you imagine how valuable it would be to both Ford and us forum members to have fellas like Jesse, Rugedraw, Livinitup,..... representing us directly with Ford?

It seems so reasonable.

 

[Fordman0976]

I wonder if the Early Release program participants have priority? I lost my audio quality back in March. Are you in that program?

Not part of early release program so that might be why some of us still have not received update to fix audio issue .

 

[Bbsound]

Got an update last night.
My 2021 audio is fixed.

 

[Gator80x]

Got an update last night.
My 2021 audio is fixed.

Patiently waiting for my update.... well kinda Lol

 

[HBOMB44]

I'm confused by the different tiers of fixes. Mine is partially fixed but not back to where it was when I got it. I have not recieved any updates.

My battery is weak so I just put it on the charger to top it up just in case that was holding back an update.

 

[BeachTrea33]

Finally broke down and went to dealer. Mine is now fixed.
Sorry for potato quality image… deal with it lol!

 

[rugedraw]

Finally broke down and went to dealer. Mine is now fixed.
Sorry for potato quality image… deal with it lol!

Glad it worked out, but not everyone is showing the DSP update in FDRS yet. In your case, it was there for them to do.

 

[jdelong929]

Anyone up in Canada receive the update Ford just keeps telling me they are working on it??

 

[dmarkjohn]

I took my truck off auto updates when I first read about this audio problem. Just today I got what appears to be the original OTA update. See photo. I did not accept. What do you think will happen if I never download it? Will I continue to get other updates?

 

[Tjbev13]

I got an update 2 days ago and my audio is back!
Now I have another one scheduled I haven’t checked the details on it but I’m so gun shy to let this one go through

 

[Gord0]

Saw an update icon today and got a little excited. Then I clicked on it and it was a phantom update I got 4-20.

 

[rugedraw]

I took my truck off auto updates when I first read about this audio problem. Just today I got what appears to be the original OTA update. See photo. I did not accept. What do you think will happen if I never download it? Will I continue to get other updates?

Yes, but you will have to wait 30 days for that OTA trigger to expire first.

 

[Bobfished]

I am surprised that Ford, knowing that they negatively effected many of their customers stereos, did not send a note, has not said a word, nothing to let customers know that they will fix the problem. Nothing!!!!

Anyone up in Canada receive the update Ford just keeps telling me they are working on it??

I received an update last night and now my stereo is working again and sounds great. There were no details or number on the update it just said it was a minor change so your vehicle can easily install the more intricate updates coming in the future.

 

[rugedraw]

I am surprised that Ford, knowing that they negatively effected many of their customers stereos, did not send a note, has not said a word, nothing to let customers know that they will fix the problem. Nothing!!!!

I received an update last night and now my stereo is working again and sounds great. There were no details or number on the update it just said it was a minor change so your vehicle can easily install the more intricate updates coming in the future.

That's the update to fix the audio issue.

Sponsored