Infidex
Well-known member
- Thread starter
- #211
Have they also been making your payments??!?!!?? Can't believe you are just getting your back.....Good Luck!!
Thanks - it's been a long and frustrating experience. This thread on the forum is proof of that since i started it probably 7+ months ago. For me, the unfortunate thing was that for whatever reason when they were putting the pump in, another part failed. I never could understand if it just happened to fail when they went to test that the pump was fixed, or did something break while repairing. The pump took 9 weeks to get, I could drive during that time frame, so initially I was just out a couple days to have it repaired, but that became 22 weeks of not having my truck when I had to wait on that shift solenoid part. You would think that they would pull a part from production after some point, but the cost decision to do that is probably around 15k. 15k of margin lost on not building a truck versus what will it cost to compensate me, repair my truck, cover other expenses... that is the behind the scenes decisions that likely happen.
I was able to get some reimbursement on payments. I also was able to get extended warranty from Ford, they also provided a loaner for the 22 weeks from my dealer, and didn't charge me for the oil change that I requested back when they were putting the pump on (minor but at least the dealer didn't ask me to pay for that when I picked it up). I'm still working through some other items that need addressing but having to reach out to other departments to get those taken care of (for example, my bluecruise became active a week or so before this all started, so I've lost 7 months of my 12 month free subscription, I want that back or I want Ford to give me the 3 year sub if they can't adjust it. Also, since my truck sat, I'm going to hit the months of bumper to bumper before the miles, and if something breaks within 7 months of that expiring, I'd like my start date for warranties to be shifted by at least that time period).
On the bright side, my truck seems to be operating like new, in fact it seems to go into electric mode more easily and better than before, shifts smoothly, etc... Fingers crossed it stays that way.
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