NGinuity
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- #1
I have a 2021 F-150 with the 5.0 that I purchased in May 2021 with 91 miles on the odometer. At 700 miles I noticed I was down a quart. I happened to check it when I got an "Oil Level Low-Add" message on the dash, but topped it off. Kind of odd, but I had read that these engines have break in consumption and also that they might be short filled so I chalked it up to that at the time.
At about 2500 miles I had gone through 2 quarts topping it off so I took it in to get it looked at (I waited because I couldn't be down a vehicle at the time) . They performed TSB 21-259 to reprogram the PCM to get rid of a faulty oil level sensor message, which I did have and had been topping off my oil so it was only about a quart low at that time, so to be honest I don't blame the tech for that finding. This is when they started the consumption test.
At 3600 miles, it was 2 quarts low and back in the shop for the same issue. They performed a heat cycle and cylinder inspection. Found oil in cylinders 2, 7 and 8 (both banks) and verified when they pulled the intake. Ford authorized replacement of both cylinder heads and it was in the shop for 37 days.
During this time, I was not furnished a loaner, Ford did not authorize a rental, and we were down to 1 car. I was about an hour away from home when my child had a medical emergency that my spouse could have transported her for, but we had to call an ambulance, so to add insult to injury, I not only had to make a payment, but now have an 1900 dollar ambulance transport bill solely because we were without a working vehicle.
Time will tell, but I also have longevity concerns with an engine that needed a full top end replacement at 3600 miles and has gone through about 4 quarts of oil, probably straight into the catalytic converter and reducing it's service life. It's no longer "factory". I called Ford Customer Care to see what can be done about it. I asked for, bare minimum, the warranty to be extended on the affected parts and addressed my concerns outlined above. Their service parts warranty on the cylinder heads are only for 3 years, and I'll still be within my factory warranty at that point I also asked for compensation for at least the payment while the truck was in for repair since they did not furnish a loaner or rental. Ford Customer Care didn't budge on any of it. I am disappointed that they would not at least stand behind the longevity of their repair, and I have serious remorse about not sticking with Toyota for a new vehicle (who I've had nothing but POSITIVE experiences with when there were issues). So, the short of it is, a brand new F-150 had a big manufacturing defect, it was repaired, but Ford offered no concessions for the inconvenience or hardships I've experienced (because of their product).
I'm the son of a 3rd generation mechanic, and it's hardly my first rodeo. We've literally been doing this since the Model T, and are all just appalled at this experience. I bought new because i didn't want a used headache (that I've had a lot of experience as a shade tree in the past working on). Has anyone had a good consumer experience with something like this? Am I an outlier here? I don't feel like I asked for much, but after that, it's very apparent that it was conveyed that I don't even matter as a customer. The whole experience has made me not even want to enjoy the truck now that it's out of the shop and I don't even feel like it's proven to be reliable. And THAT'S after only 3600 miles. I get it. Vehicles are mechanical. When they break, it's nothing to get upset about, however, it's quite another story when the manufacturer seems to have largely shunned accountability.
At about 2500 miles I had gone through 2 quarts topping it off so I took it in to get it looked at (I waited because I couldn't be down a vehicle at the time) . They performed TSB 21-259 to reprogram the PCM to get rid of a faulty oil level sensor message, which I did have and had been topping off my oil so it was only about a quart low at that time, so to be honest I don't blame the tech for that finding. This is when they started the consumption test.
At 3600 miles, it was 2 quarts low and back in the shop for the same issue. They performed a heat cycle and cylinder inspection. Found oil in cylinders 2, 7 and 8 (both banks) and verified when they pulled the intake. Ford authorized replacement of both cylinder heads and it was in the shop for 37 days.
During this time, I was not furnished a loaner, Ford did not authorize a rental, and we were down to 1 car. I was about an hour away from home when my child had a medical emergency that my spouse could have transported her for, but we had to call an ambulance, so to add insult to injury, I not only had to make a payment, but now have an 1900 dollar ambulance transport bill solely because we were without a working vehicle.
Time will tell, but I also have longevity concerns with an engine that needed a full top end replacement at 3600 miles and has gone through about 4 quarts of oil, probably straight into the catalytic converter and reducing it's service life. It's no longer "factory". I called Ford Customer Care to see what can be done about it. I asked for, bare minimum, the warranty to be extended on the affected parts and addressed my concerns outlined above. Their service parts warranty on the cylinder heads are only for 3 years, and I'll still be within my factory warranty at that point I also asked for compensation for at least the payment while the truck was in for repair since they did not furnish a loaner or rental. Ford Customer Care didn't budge on any of it. I am disappointed that they would not at least stand behind the longevity of their repair, and I have serious remorse about not sticking with Toyota for a new vehicle (who I've had nothing but POSITIVE experiences with when there were issues). So, the short of it is, a brand new F-150 had a big manufacturing defect, it was repaired, but Ford offered no concessions for the inconvenience or hardships I've experienced (because of their product).
I'm the son of a 3rd generation mechanic, and it's hardly my first rodeo. We've literally been doing this since the Model T, and are all just appalled at this experience. I bought new because i didn't want a used headache (that I've had a lot of experience as a shade tree in the past working on). Has anyone had a good consumer experience with something like this? Am I an outlier here? I don't feel like I asked for much, but after that, it's very apparent that it was conveyed that I don't even matter as a customer. The whole experience has made me not even want to enjoy the truck now that it's out of the shop and I don't even feel like it's proven to be reliable. And THAT'S after only 3600 miles. I get it. Vehicles are mechanical. When they break, it's nothing to get upset about, however, it's quite another story when the manufacturer seems to have largely shunned accountability.
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