Vulnox
Well-known member
- First Name
- Bob
- Joined
- Mar 19, 2021
- Threads
- 4
- Messages
- 341
- Reaction score
- 443
- Location
- Livonia, MI
- Vehicles
- 2021 F-150 Lariat 502A, 3.5L PowerBoost
- Thread starter
- #1
Hi all!
I have done some searching but I seem to have a bit of a unicorn issue. When I picked up my truck last Thursday, I added my phone and went through all the options to add to bluetooth, enable CarPlay, etc, etc. It got to the end and said Wireless App Projection must be Enabled, so I hit Enable. It said "Wireless App Projection is Disabled", then moved on. The phone paired to Bluetooth fine, but no CarPlay. So I went into settings and under Connectivity found Wireless App Projection, but it won't turn on. Tapped the option 20 different ways and a hundred times since getting the truck, won't enable. The dealership took it to service right away and sent me off to lunch while their Sync guy looked at it. He ran every test, reset the APIM, no change. They had another '21 in service next to mine and tried the same steps and it enabled fine. They tried other phones on mine, no change.
I also am unable to add the truck to FordPass, I don't get the "Activate" option. My 2019 was on the lot, so I added its VIN and immediately got the "Activate" option, so my phone/FordPass is fine. My salesman also tried with his phone and didn't get the option. I added the truck to my home Wifi when I got it home, no change.
Lastly, I cannot turn on Wireless Hotspot. It says in the manual, and worked on my '19 although that was Sync 3, that I should be able to enable it then connect to it with my phone, and it will open the portal to set up the data plan. When I tap the Wireless Hotspot selection in Settings, all it says is "Wireless Hotspot is not Enabled on this Vehicle".
So all my issues surround the Hotspot/Modem, so I suspect it's bad. But if anyone has any other ideas I would love to hear them. The dealer is coming to get my truck Wednesday and is going to work with Ford engineering/Hotline to go through more testing and hopefully resolution. CarPlay works fine over USB, the truck never gives me any errors. When I go under General Settings, I have a Modem Serial Number. It's a Lariat 502a, the modem and everything is listed on my window sticker (I spoke to a FordPass guide who said my truck doesn't get a modem...).
I tried pulling the negative battery terminal, give it all a real good restart, but it seems with the PowerBoost the Sync system and other parts aren't run by that battery as everything still worked. I pulled three fuses from the interior fuse panel that seems related, but since it didn't reset my headunit (my personal settings were still there), I am guessing it didn't work either. I have done factory resets a few times, removed and added the truck in FordPass, all no change.
Thank you!
I have done some searching but I seem to have a bit of a unicorn issue. When I picked up my truck last Thursday, I added my phone and went through all the options to add to bluetooth, enable CarPlay, etc, etc. It got to the end and said Wireless App Projection must be Enabled, so I hit Enable. It said "Wireless App Projection is Disabled", then moved on. The phone paired to Bluetooth fine, but no CarPlay. So I went into settings and under Connectivity found Wireless App Projection, but it won't turn on. Tapped the option 20 different ways and a hundred times since getting the truck, won't enable. The dealership took it to service right away and sent me off to lunch while their Sync guy looked at it. He ran every test, reset the APIM, no change. They had another '21 in service next to mine and tried the same steps and it enabled fine. They tried other phones on mine, no change.
I also am unable to add the truck to FordPass, I don't get the "Activate" option. My 2019 was on the lot, so I added its VIN and immediately got the "Activate" option, so my phone/FordPass is fine. My salesman also tried with his phone and didn't get the option. I added the truck to my home Wifi when I got it home, no change.
Lastly, I cannot turn on Wireless Hotspot. It says in the manual, and worked on my '19 although that was Sync 3, that I should be able to enable it then connect to it with my phone, and it will open the portal to set up the data plan. When I tap the Wireless Hotspot selection in Settings, all it says is "Wireless Hotspot is not Enabled on this Vehicle".
So all my issues surround the Hotspot/Modem, so I suspect it's bad. But if anyone has any other ideas I would love to hear them. The dealer is coming to get my truck Wednesday and is going to work with Ford engineering/Hotline to go through more testing and hopefully resolution. CarPlay works fine over USB, the truck never gives me any errors. When I go under General Settings, I have a Modem Serial Number. It's a Lariat 502a, the modem and everything is listed on my window sticker (I spoke to a FordPass guide who said my truck doesn't get a modem...).
I tried pulling the negative battery terminal, give it all a real good restart, but it seems with the PowerBoost the Sync system and other parts aren't run by that battery as everything still worked. I pulled three fuses from the interior fuse panel that seems related, but since it didn't reset my headunit (my personal settings were still there), I am guessing it didn't work either. I have done factory resets a few times, removed and added the truck in FordPass, all no change.
Thank you!
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