What number/email did you contact to get someo who actually listened? I tried Ford Customer Care but they just looked up my VIN and gave me what I could already see on the vehicle visibility report from my dealer
It was not that easy, I contacted Customer care three different times, made a note of their names and extensions. After getting the run around I contacted the Executive offices, the CEO, Chairman, and the heads of Customer Care are easy to find. I sent them all a very polite, professional Email. It was almost a week before anyone contacted me, basically told me nothing but promised to get back. I called every two weeks. One month after the Email, I sent another. My representative called me the next day again. She had the same story but assured me the incomplete trucks were high priority. Two days after that my tracker showed Built and Shipped.
Sorry, that's not really what I meant, I just meant where did you start, which it sounds like was with customer care?
I started with Customer Care, of course they were clueless but helped build my case. After getting no where, I contacted the executive offices. Yes I found them through Google. Jim Foley, Elena Ford, Becca Anderson, and Bill Ford.
Can you please post their information so we can all contact them? It would be a good thing if all of a sudden they get flooded with calls and emails. The power of the internet does in fact sometimes work.
I think if this is done in the context that you want better communication from Ford on delays and production constraints, a group effort could potentially have a positive outcome. But if you are expecting somehow magic pallets of semi-conductors are going to show up on the Ford dock to complete your truck, you're going to be disappointed.
I agree I think we need to put pressure on Ford. But we need to make it clear, that we know the chip shortage is beyond their control at this point. I think we should focus mainly on two things.
Yes you guys have reason for hope. I've checked a few dealerships now, over the last two weeks a bunch of trucks with March BLEND dates were delivered. All the deliveries I'm seeing were either produced in late March or late May.
Damn I switched from Lead Foot to Carbonized Grey because I was told Lead Foot was on backorder and could take a while to come in.The F’ing bullshit continues! 7 weeks from order to delivery.
