NEW PRODUCT | Diode Dynamics HitchMount LED Pod Reverse Kit

[scott011422]

I got an email from DD saying that they pushed back the release due to a out of spec component they received.

Same. Shipping EOM maybe

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[stanleyj42]

Well dang. I ordered mine this past Saturday and got it today. I did ordered it from a 3rd party site though. Man I was really looking forward to getting this installed.

 

[stanleyj42]

I'm not real sure if Diode Dynamics follows these threads or not, but I'm here to tell you I have not been very impressed with their customer support.

I used their email site to send in a request about having issues with the light, didn't hear anything for a few days so I called them. I was then told they were aware, and I just needed to send another email with the invoice attached and they would send out a new harness.

Waited a few more days with no response so I called again to get a voicemail this time. I left a message stating all the issue and the email traffic. Another day went by and I got an email saying I needed to send the invoice in again..... So, I did and low and behold I have yet to get a response from that message.

 

[Diligenthunter]

I'm not real sure if Diode Dynamics follows these threads or not, but I'm here to tell you I have not been very impressed with their customer support.

I used their email site to send in a request about having issues with the light, didn't hear anything for a few days so I called them. I was then told they were aware, and I just needed to send another email with the invoice attached and they would send out a new harness.

Waited a few more days with no response so I called again to get a voicemail this time. I left a message stating all the issue and the email traffic. Another day went by and I got an email saying I needed to send the invoice in again..... So, I did and low and behold I have yet to get a response from that message.

I’m assuming the harness you have now triggers your truck to think it has a trailer?

Just cut the diode wires going from black to white and black to yellow. When they send a new harness that’s all they do.

 

[stanleyj42]

Little nervous about cutting the wires because I'm not far from just sending the whole thing back. It also does something with triggering my left blinker into thinking it's not working but that could also be the confusion associated with thinking a trailer is connected.

But thankyou for the tip and I will consider pulling the trigger and cutting to see if that gets them working.

 

[JohnMcClane]

Little nervous about cutting the wires because I'm not far from just sending the whole thing back. It also does something with triggering my left blinker into thinking it's not working but that could also be the confusion associated with thinking a trailer is connected.

But thankyou for the tip and I will consider pulling the trigger and cutting to see if that gets them working.

You should try messaging them directly @Diode Dynamics on the forum if you want to try working it out directly with them, they also have a vendor thread here:

https://www.f150gen14.com/forum/thr...ount-led-pod-kit-the-best-5-minute-mod.13535/

 

[Diligenthunter]

Little nervous about cutting the wires because I'm not far from just sending the whole thing back. It also does something with triggering my left blinker into thinking it's not working but that could also be the confusion associated with thinking a trailer is connected.

But thankyou for the tip and I will consider pulling the trigger and cutting to see if that gets them working.

I have both harnesses from diode dynamics, the only difference is they cut the diodes.
Here’s a picture of the new one they sent me, you can just see the little sliver nubs.

I’ve test it and currently have it working on my truck.

 

[Diode Dynamics]

I'm not real sure if Diode Dynamics follows these threads or not, but I'm here to tell you I have not been very impressed with their customer support.

I used their email site to send in a request about having issues with the light, didn't hear anything for a few days so I called them. I was then told they were aware, and I just needed to send another email with the invoice attached and they would send out a new harness.

Waited a few more days with no response so I called again to get a voicemail this time. I left a message stating all the issue and the email traffic. Another day went by and I got an email saying I needed to send the invoice in again..... So, I did and low and behold I have yet to get a response from that message.

Good afternoon,

I've contacted our custom service team regarding this issue and I truly apologize on our behalf for the frustration. They're prioritizing your email and assuring it is followed up with before the end of the day today!

 

[stanleyj42]

Thank you and yes I did receive an email from support this afternoon containing some information on getting this resolved.

 

[Iroquois Cage]

Got mine last night and having the same problem, tweaker blinker, no BLIS, and it thinks there’s a trailer there.
Pretty disappointed after waiting since November. Hopefully the 2k+ I spend on their 14th gen headlights and and fogs aren’t as problematic. Hoping to get an email back soon…

 

[gooby]

Got mine last night and having the same problem, tweaker blinker, no BLIS, and it thinks there’s a trailer there.
Pretty disappointed after waiting since November. Hopefully the 2k+ I spend on their 14th gen headlights and and fogs aren’t as problematic. Hoping to get an email back soon…

Did they fix your issues?

 

[4x4TruckLEDs.com]

Did they fix your issues?

Not yet

 

[gooby]

Not yet

So this product is junk for f150 14th gens? I was about to buy one.

 

[4x4TruckLEDs.com]

So this product is junk for f150 14th gens? I was about to buy one.

No it works as long as you don't get the C1R version. The C1 works fine.

Also, if you don't have BLIS the C1R works.

It's only trucks with BLIS where the C1R doesn't work

 

[gooby]

No it works as long as you don't get the C1R version. The C1 works fine.

Also, if you don't have BLIS the C1R works.

It's only trucks with BLIS where the C1R doesn't work

Ok i have BLIS so I’ll get the c1. Thanks.

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