Severely mistreated, criminally insulted, completely frustrated- an update to my saga

[PungoteagueDave]

I had many of the same issues - similar script - multiple service trips, Job 1 PowerBoost in the shop for two months, updates never stuck or operated correctly. The Ford customer care rep also suggested initiating a buyback and I was close to doing so in July when my new Lighting came in. The original selling dealer offered me such a great trade in price that I just gave them the truck back that way. It still isn't updated and BlueCruise does not work, but it's for sale on their lot.

Blue Cruise works great on my New Platinum Lightning, and knock wood, no issues in 2,000 miles so far, except one incorrectly attached driver's seat wire. Sorry you are going through this, but if I were you, I'd take the buyback. A new truck solves everything, glad to have the PB in the rearview mirror.

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[Icecoldak]

I would just go the GM and ask what kind of deal he will make you on a 22 or 23 because you cannot drive your new truck and go from there, you might be surprised~~

 

[jeffcrum]

I didn't read the original. But, did read this all the way through.

It is like reading through all of the bad threads on the forum at once.

The 'script' is crazy and accurate!

I would absolutely send your transcript along with both links here to the same email list you did before.

They need to understand people are watching. And not just from the items that hit the news. These are real people with real issues. Most really want them FIXED and don't want to do a buy back! These people own vehicles that they want to drive/use!

And, I gotta say the 'Karen' had me rolling. It is unfortunate that she started good and ended up ... well ... you know!

 

[UGADawg96]

I think it is pretty apparent that Karen was rude because she didn't want to give up the sex photos.

In all seriousness, this really sucks what you're dealing with.

 

[1973Maverick]

Thanks. It’s really wild that this happens but there’s really no one to hold them accountable. Hopefully they can make some progress this weekend…

 

[1973Maverick]

I think it is pretty apparent that Karen was rude because she didn't want to give up the sex photos.

In all seriousness, this really sucks what you're dealing with.

Haha lol. The sex photo things is a reference to something that happened earlier on. The dealer that sold me the truck thought it would be funny to sign me up to receive sex text messages. So now I get penis pics sent to my phone randomly…

 

[1973Maverick]

I had many of the same issues - similar script - multiple service trips, Job 1 PowerBoost in the shop for two months, updates never stuck or operated correctly. The Ford customer care rep also suggested initiating a buyback and I was close to doing so in July when my new Lighting came in. The original selling dealer offered me such a great trade in price that I just gave them the truck back that way. It still isn't updated and BlueCruise does not work, but it's for sale on their lot.

Blue Cruise works great on my New Platinum Lightning, and knock wood, no issues in 2,000 miles so far, except one incorrectly attached driver's seat wire. Sorry you are going through this, but if I were you, I'd take the buyback. A new truck solves everything, glad to have the PB in the rearview mirror.

I’m addition to the new F150 I also have a 2019 Navigator L that has been in the shop for the last month getting the cam phaser replacement. How Ford can just manufacture and sell defective vehicles is beyond me. They knew the cam phasers were an issue. They used the same engine in the raptor and knew of the issues. I really wish I could just return the truck and get my money back. Between the Navigator and the F150 I’m into Ford for 200gs and I have neither car.

 

[1973Maverick]

I didn't read the original. But, did read this all the way through.

It is like reading through all of the bad threads on the forum at once.

The 'script' is crazy and accurate!

I would absolutely send your transcript along with both links here to the same email list you did before.

They need to understand people are watching. And not just from the items that hit the news. These are real people with real issues. Most really want them FIXED and don't want to do a buy back! These people own vehicles that they want to drive/use!

And, I gotta say the 'Karen' had me rolling. It is unfortunate that she started good and ended up ... well ... you know!

I really don’t blame individual SM for not following forum advice. Their peers would laugh them out of the industry. I do fault Ford. They’re on this message board and their engineers should disseminate the knowledge.

 

[jeffcrum]

I really don’t blame individual SM for not following forum advice. Their peers would laugh them out of the industry. I do fault Ford. They’re on this message board and their engineers should disseminate the knowledge.

Totally agree!

Except to think the Ford folks on this board are engineers. I'd expect them to be PR.

 

[1973Maverick]

I would just go the GM and ask what kind of deal he will make you on a 22 or 23 because you cannot drive your new truck and go from there, you might be surprised~~

Between this new truck and my Navigator I’m into Ford for 200gs and they won’t give me the time of day. I really wish I could just be done with Ford all together.

 

[1973Maverick]

Truly unbelievable except it isnt.

Blows me away… I’ve had Fords, Chevys, Jeeps, Dodges, Rams, Audi, and Mercedes and while they all have their pluses and minuses none of been down right abusive aside from Ford.

 

[1973Maverick]

Totally agree!

Except to think the Ford folks on this board are engineers. I'd expect them to be PR.

Yeah true but I guess I’d assume someone monitoring would flag issues, fixes, etc to move beyond the PR team. Based on the BCM saga we can see they don’t beta test updates. You’d think they’d at least be smart enough to monitor the vocal drivers on these message boards to try to flag early issues.

 

[1973Maverick]

I read both of your entire posts and can't believe this!

Almost makes me want to cancel my order!

I also have a Navigator and it’s been in the shop multiple weeks as well. There are happy Ford drivers out there so take it for what you will but I will NEVER purchase another Ford product.

 

[1973Maverick]

100%!!

AND lawyer up. That's the only language these corporations understand.

Also - @Ford Motor Company , are you going to ask @OP for his VIN so you can assist?!

I’ve posted my issues a few times. The Ford rep has not once offered help. I know they’re useless anyway from everyone else’s feedback but you’d think for PR purposes at least they’d have at least posted their standard send me your vin message.

 

[jeffcrum]

Yeah true but I guess I’d assume someone monitoring would flag issues, fixes, etc to move beyond the PR team. Based on the BCM saga we can see they don’t beta test updates. You’d think they’d at least be smart enough to monitor the vocal drivers on these message boards to try to flag early issues.

I understand what you want the Ford folks to be and do.

But, the constant "Give me your VIN and dealer info" makes me think they are far from the problem solvers that need to be in here.

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