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My complaint was not with the dealer but with Ford’s misleading marketing. In fact, I pointed out in my original letter that the dealers were not being adequately compensated for software updates. Typically this type of complaint is shared with other states and as a group they take action...

I’ve already had a response from my state AG requesting more information. Maybe that’s the way to get Ford on the ball. If this were a phone provider the hounds would already be on them.

While it’s possible Ford is mishandling this based on the ham-fisted overall software release process, I also wonder if there are problems with Blue Cruise that they are trying to avoid. Recall how it was an on again off again dealer update.

I appreciate your informative work! And I’m pleased I’m getting something finally.

1FTFW1E87MFB02623 Thank you!

So this makes me wonder if they are holding out BC OTA updates as well. I went from 2.7.3 to 3.5.3 today and BC is missing.

Somewhat similar. I went from 2.7.3 to 3.5.3 this afternoon. I’m somewhat confused as I thought these were sequential. Better than nothing! Edit: Just checked and, while I now have full screen car play, I’m missing Blue Cruise and at motion cameras. Guess they are not in sequence.

I guess I can add my anecdotal experience: I park in the garage in Wi-Fi range, set parking brake make sure my headlights are off. If I’ve not driven much on goes the charger. Then I say my prayers and go to bed. Nothing. I’m on 2.7.3. Maybe I’m praying wrong and perhaps I should reach out...

After the dealer was able to update past the “stuck” version, I received a few updates and was able to get to 2.6. I received “POPA“ a couple weeks ago but not anything since. I‘m about to write a letter to my state’s AG. While I would hope Ford would make the changes necessary to remedy the...

I’d like someone to check mine, 1FTFW1E87MFB02623. A couple months ago I was advised by the forum wizards that I was stuck on the bad release. It was serviced and went to 1.7 and I received a few OTA updates after that but I’m still way behind. I want to have some facts before I take the...

And it’s gone…..

https://www.f150gen14.com/forum/threads/software-update-preferences-not-working.7252/page-2 This seems to be the same problem I’m having. Guess I’ll call the service advisor tomorrow and begin the process of watching them play dumb. Thank you for your help!

Sync version 4.0.20301 via the Ford site. The truck display is blank for version and rev numbers. Thank you!

I must be doing something wrong. I was checking my settings and noticed the software update and notification toggles were off. And they won’t set to the ”on” position. Any ideas?

No problems after the battery was replaced.

I picked up the truck this morning. There was a voltage leak that the tech chased Friday, Saturday and yesterday which was resolved with a battery replacement.

I am aware. Seems we have a different definition of “assistance.” Based on my experience and what I’ve gleaned through the process, the Roadside Assistance Program needs a little work. I realize it is outsourced but ultimately Ford is responsible for the program. The bright light is how well...

An update without really explaining what happened. I’ve been waiting twenty hours now for “Roadside Assistance.” Just got off the phone with one of their agent-apologists who suggested I call a tow truck myself. Getting angrier by the minute. I paid $70k + for what? Update: Roadside assist...

I do. Got one when the headlight error occurred but didn’t try it today. I figured since everything is stone cold dead i wouldn’t work. The dealer has been responsive and was expecting it to be delivered today. I had opened a case with Customer Care for the headlight issue and, while they...

Certainly a possibility. Not quite as loud a a shotgun but that’s a pretty good description. I’ve been stewing all evening. While I like the truck, I also had to have a headlight assembly replaced a couple months ago and I’m pretty convinced that the truck is a mishmash of technology that no...