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Wrong Oil

MillstoneF150

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Just had my 5.0 serviced at 5k miles and after getting home and looking at the invoice closely, they put the wrong oil and amount in. 9 quarts of XO 5w20 BSP which is what the previous generation 5.0's called for(8.85 quarts to be exact). 2021 calls for 7.75 quarts of 5w30.
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HDT05

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Hopefully it's just a typo? If not you'd think whoever did it could read the filler cap?
 

Knickell

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If you follow up with your dealer, let us know what the remedy is.

I want to get a 1K break-in service done soon and I don’t want some new jack over looking simple details like this!
 
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MillstoneF150

MillstoneF150

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Follow Up: They changed the oil with the correct oil and amount. No damage of course because it was only driven 10 miles and not as bad as it sounds. I guess the mechanics are use to several years of doing the same thing for the 5.0. Just make it known that these 2021's are spec'd different than the previous years. Hopefully I end up helping someone else.
 

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canes1

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Did my own 1,000 mile oil service. Castrol Edge Advanced Full Synthetic 5w-30 and a K&N filter.
Told my dealer I would supply oil and filter for for them to use during service, so I at least know they're using the right stuff!
 

KartRacer25

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This is the second 5.0 overfill by 1 quart case I've seen posted. Thanks for letting us know.
 
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MillstoneF150

MillstoneF150

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Update #2: Son of a gun it happened again today. I caught it before I walked out the door. They quickly changed it for me in 20 minutes....
 

sbi

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Update #2: Son of a gun it happened again today. I caught it before I walked out the door. They quickly changed it for me in 20 minutes....
Don't want to put crazy things in your head, but are we sure they actually changed it?! I have a technician on video telling his pal he will write down something that he did - even though he didn't - otherwise he won't get paid (something completely different than oil change, but still).

Other than that - isn't it time to find a new dealer?
 
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MillstoneF150

MillstoneF150

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Don't want to put crazy things in your head, but are we sure they actually changed it?! I have a technician on video telling his pal he will write down something that he did - even though he didn't - otherwise he won't get paid (something completely different than oil change, but still).

Other than that - isn't it time to find a new dealer?
Yeah I know they changed it, but of course it was rushed. You're right, it might be time to find another dealer, but I bought it from here and it's 10 minutes away and they've been good otherwise (No charge for the works package today).
 

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SRHAGEN

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This is the second 5.0 overfill by 1 quart case I've seen posted. Thanks for letting us know.
They did 8.8 overfill to mine today at my local dealer.
 

SRHAGEN

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And I asked Them if they were sure. 3 times. Nobody ever looked in the computer.
 

SRHAGEN

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Clowns. I’m getting my money back I’m the morning.
 

rustylocke

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Have you thought of writing down the Motorcraft oil filter, oil, and amount by the hood latch under the hood? That way there is no question what the technician should do. SHOULD get it right every time.
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