Software update via flash drive sent to dealer?

[brenorman]

Took my truck in to the dealership for a software issue on my sync 4. Screen going black while driving.

They said it needs an update and that the update is being mailed to the dealership on a flash drive?????? Is this for real or potentially 1995.

Really, does anyone have any insider knowledge on this. Are the BSing me and stalling?

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[discothan]

Internet downloads can be corrupted in transmission due to a lot of reasons. I guess the same can be said with copying files to any transportable media.

 

[Steve23]

I can confirm the flash drive will not fix your problem. Gave me a new APIM and all problems have been fixed, so far fingers crossed.

 

[brenorman]

I can confirm the flash drive will not fix your problem. Gave me a new APIM and all problems have been fixed, so far fingers crossed.

Thanks! That’s what I’m worried about. I tried to call the service manager today and he’s “out sick” again. Thanks again for the response

 

[Granch]

They used a usb on mine I am guessing since the lightning cable was unplugged on both visits to the dealer

 

[Kodiak]

I can confirm the flash drive will not fix your problem. Gave me a new APIM and all problems have been fixed, so far fingers crossed.

The drive will not fix the problem or will fix the problem? You have it written both ways.

 

[JEB]

Took my truck in to the dealership for a software issue on my sync 4. Screen going black while driving.

They said it needs an update and that the update is being mailed to the dealership on a flash drive?????? Is this for real or potentially 1995.

Really, does anyone have any insider knowledge on this. Are the BSing me and stalling?

Huh? That doesn’t make a lot of sense. The dealer should have access to FDRS in the shop. If the issue is simply that you need an update, FDRS will create a flash drive to update the APIM on demand if one is available for your truck.

Sounds to me like you might want to talk to a different dealer.

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