Request VIN Lookup Thread

[Alex the Sane]

Brought my F150 into the dealership for a recall and had them take a look at this issue. The tech said that he updated the software but I'm dubious because I'm still not seeing a revision number on the system info screen and the software update option is still grayed out.

Can you take a look at my VIN to see if was updated? 1FTEW1EP6MFA31742

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[TylerMCO]

Battery SoC was last reported at 54% last night and battery capacity is at 51 of 80 (assuming you still have the OEM H7 battery in your truck). Both of these stats are low. Battery needs to be charged up more.

I've left the charger on it for almost 72 hours and the update still says:
"The update was postponed because it was interrupted by another process"

Is my VIN: 1FTFW1ED2PFB75724 still showing the battery is not high enough? It's not the original battery, but it is an OEM battery that the dealership replaced under warranty.

 

[HammaMan]

Brought my F150 into the dealership for a recall and had them take a look at this issue. The tech said that he updated the software but I'm dubious because I'm still not seeing a revision number on the system info screen and the software update option is still grayed out.

Can you take a look at my VIN to see if was updated? 1FTEW1EP6MFA31742

They ran the update process, but it seems they just clicked through everything because the process was done over the course of a few minutes. Only reason to do this is if they want the laptop for something else.

 

[rugedraw]

Brought my F150 into the dealership for a recall and had them take a look at this issue. The tech said that he updated the software but I'm dubious because I'm still not seeing a revision number on the system info screen and the software update option is still grayed out.

Can you take a look at my VIN to see if was updated? 1FTEW1EP6MFA31742

They tried to update the APIM several times and it failed, so they gave up.

I've left the charger on it for almost 72 hours and the update still says:
"The update was postponed because it was interrupted by another process"

Is my VIN: 1FTFW1ED2PFB75724 still showing the battery is not high enough? It's not the original battery, but it is an OEM battery that the dealership replaced under warranty.

SoC is being reported at 100%, but the capacity is low at 49 of 80. I would try a BMS reset.

Edit: There is another OTA for the HVAC in queue waiting for this one to install before it will try to install.

 

[Alex the Sane]

They ran the update process, but it seems they just clicked through everything because the process was done over the course of a few minutes. Only reason to do this is if they want the laptop for something else.

Yeah, he said it kept crashing on him and asked to keep it overnight. I'm guessing he just gave up. What do you suggest as my next steps?

 

[HammaMan]

Yeah, he said it kept crashing on him and asked to keep it overnight. I'm guessing he just gave up. What do you suggest as my next steps?

What does 'kept crashing' mean? Can't help when the issue is reported via generic terms.

 

[rugedraw]

What does 'kept crashing' mean? Can't help when the issue is reported via generic terms.

They tried it again the next day and it failed two more times with the same error. Before the 3rd attempt, they tried rebooting the APIM, but same result when they tried to update it. I would have tried rebooting the GWM, but I digress.

 

[HammaMan]

Just reboot the whole truck

 

[RyanStroeder]

Dealer is telling me I've been getting updates over the last few months, but I don't think that's correct.

Can anyone check for me?
1FTFW1EDXMFC10988

 

[Alex the Sane]

What does 'kept crashing' mean? Can't help when the issue is reported via generic terms.

Unfortunately that's all the info he gave me and I didn't think to get details. I appreciate the assistance.

 

[rugedraw]

Dealer is telling me I've been getting updates over the last few months, but I don't think that's correct.

Can anyone check for me?
1FTFW1EDXMFC10988

OTA dashboard shows no OTA history in the past 60-90 days. OTA records are only kept that long in the system, so not sure what was sent or not prior to that.

 

[RyanStroeder]

OTA dashboard shows no OTA history in the past 60-90 days. OTA records are only kept that long in the system, so not sure what was sent or not prior to that.

darn - so they're not being honest with me then. Can you tell if i'm far behind? i might do the TSB that came out to update all the modules - hoping to get the airplay disconnecting and lack of audio issued resolved...

 

[HammaMan]

darn - so they're not being honest with me then. Can you tell if i'm far behind? i might do the TSB that came out to update all the modules - hoping to get the airplay disconnecting and lack of audio issued resolved...

You're not missing anything of note, you already put the BC 1.4 initial on it. TRM and xDMs are new and don't really fix anything we've seen.

'

Here's from your dealer trip

 

[RyanStroeder]

You're not missing anything of note, you already put the BC 1.4 initial on it. TRM and xDMs are new and don't really fix anything we've seen.

'

Here's from your dealer trip

ok thanks!

 

[tennisttar789]

Interesting situation with ford customer care. 23 ford lightning lariat ER. Stopped receiving ota updates after dealer visit in September. Called ford and they informed me that I was behind on not only my sync but 3 or 4 other major updates(I assume bc 1.4 was one of them but unsure) they had me call dealership to schedule a fix and since I’m out of b2b warranty expect 4-6 hours of update time at normal rate. Dealership recommended calling back to OTA team at ford to try and solve before coming in. Called the team today who stated I have zero pending up dates and are all up to date. Both answers obviously can’t be correct. Hoping someone can help me shed some light on this
VIN:1FTVW1EV6PWG03976

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