dbol
Member
- Thread starter
- #1
Hi all,
This is my first post here. Some users on Reddit suggested I share my experience to get some insight.
Two weeks ago, I purchased a brand-new 2024 F-150 STX SuperCrew 4x4 with the 2.7L from a dealership where my father and I have previously purchased vehicles. While I expected a smooth transaction, I’ve encountered multiple issues with both the salesman and sales manager, but my biggest concern is a potentially resprayed panel that was not disclosed.
This same dealership had already raised red flags when I was looking at a different truck prior to this one. That vehicle had hail damage, but they failed to disclose it until I specifically asked, at which point they reluctantly admitted it. Given that experience, I was already wary about their transparency, and now I’m facing another potential cover-up.
On delivery day, it was overcast and rainy. The truck was pulled indoors for inspection, and while I noticed minor paint blemishes, nothing seemed major at the time. The next day, while prepping for a ceramic coating, I noticed clear tape lines under the clear coat, dirt and dust trapped in the paint, and an inconsistent texture on the front driver-side door. Suspecting a respray, I reached out to the dealer.
The dealership completely denies any involvement, stating that they never had the truck repaired and that Ford would have provided documentation if the factory had done any repainting. I brought the truck back for inspection by the service advisor and sales manager, who initially dismissed my concerns, attributing the cloudiness to “just how they come.” After showing them the tape lines, dirt under the clear coat, and texture differences under proper lighting, they agreed to have the panel inspected by a professional detailer they work with. This detailer will perform paint correction, measure the panel with a paint meter, and provide his input.
I purchased my own paint meter, and my readings confirm that the driver’s door has significantly more paint than the surrounding panels, with measurements ranging from .16mm to .22mm compared to .08mm to .15mm on other areas. I have researched factory paint processes but am unsure if Ford commonly performs such repairs at the assembly plant or if this was done post-production, either during transport or while on the lot.
Has anyone else encountered this with a brand-new Ford truck? Does Ford disclose factory paint repairs, or could this have been a dealer-initiated repair? What are my options for escalating this with Ford corporate to ensure it gets properly addressed?
I’d appreciate any insight or guidance on the best course of action. Thanks in advance.
This is my first post here. Some users on Reddit suggested I share my experience to get some insight.
Two weeks ago, I purchased a brand-new 2024 F-150 STX SuperCrew 4x4 with the 2.7L from a dealership where my father and I have previously purchased vehicles. While I expected a smooth transaction, I’ve encountered multiple issues with both the salesman and sales manager, but my biggest concern is a potentially resprayed panel that was not disclosed.
This same dealership had already raised red flags when I was looking at a different truck prior to this one. That vehicle had hail damage, but they failed to disclose it until I specifically asked, at which point they reluctantly admitted it. Given that experience, I was already wary about their transparency, and now I’m facing another potential cover-up.
On delivery day, it was overcast and rainy. The truck was pulled indoors for inspection, and while I noticed minor paint blemishes, nothing seemed major at the time. The next day, while prepping for a ceramic coating, I noticed clear tape lines under the clear coat, dirt and dust trapped in the paint, and an inconsistent texture on the front driver-side door. Suspecting a respray, I reached out to the dealer.
The dealership completely denies any involvement, stating that they never had the truck repaired and that Ford would have provided documentation if the factory had done any repainting. I brought the truck back for inspection by the service advisor and sales manager, who initially dismissed my concerns, attributing the cloudiness to “just how they come.” After showing them the tape lines, dirt under the clear coat, and texture differences under proper lighting, they agreed to have the panel inspected by a professional detailer they work with. This detailer will perform paint correction, measure the panel with a paint meter, and provide his input.
I purchased my own paint meter, and my readings confirm that the driver’s door has significantly more paint than the surrounding panels, with measurements ranging from .16mm to .22mm compared to .08mm to .15mm on other areas. I have researched factory paint processes but am unsure if Ford commonly performs such repairs at the assembly plant or if this was done post-production, either during transport or while on the lot.
Has anyone else encountered this with a brand-new Ford truck? Does Ford disclose factory paint repairs, or could this have been a dealer-initiated repair? What are my options for escalating this with Ford corporate to ensure it gets properly addressed?
I’d appreciate any insight or guidance on the best course of action. Thanks in advance.
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