Possible TOFF Liner Disaster

[M4X]

I just had my dealer (AutoNation Ford Frisco) arrange a spray in liner from TOFF.

They did a great job with the bed:

But... Upon arriving home I was hit with the ol reverse park assist unavailable bug. Before carrying it back to the dealer for them to fix I took off my work surface to see if anything was left unplugged and then recoiled in horror:

First, it appears all the work surface screws were overtightened:

These aren't supposed to be rounded off on the ends are they? ?

Next... It looks like they didn't even bother masking the tailgate.

The tailgate motors, the wiring harnesses, all the connectors, and even the tailgate module were just absolutely soaked with this shit:

Is this normally handled this way?

I assumed they would mask off these holes when they sprayed the tailgate.

Am I crazy or is this unacceptable?

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[WRS]

Unacceptable!!

 

[Fordphanatic]

Completely unacceptable!!

 

[JimL]

I just had my dealer (AutoNation Ford Frisco) arrange a spray in liner from TOFF.

They did a great job with the bed:

But... Upon arriving home I was hit with the ol reverse park assist unavailable bug. Before carrying it back to the dealer for them to fix I took off my work surface to see if anything was left unplugged and then recoiled in horror:

First, it appears all the work surface screws were overtightened:

These aren't supposed to be rounded off on the ends are they? ?

Next... It looks like they didn't even bother masking the tailgate.

The tailgate motors, the wiring harnesses, all the connectors, and even the tailgate module were just absolutely soaked with this shit:

Is this normally handled this way?

I assumed they would mask off these holes when they sprayed the tailgate.

Am I crazy or is this unacceptable?

Unacceptable!!!

 

[JimL]

 

[LD50]

I predict a finger pointing game between the dealership and the company that did the work, with you in the middle. Hope I'm wrong. Which one was it that you paid to have the work done?

 

[M4X]

I predict a finger pointing game between the dealership and the company that did the work, with you in the middle. Hope I'm wrong. Which one was it that you paid to have the work done?

Technically it was part of the "deal". So I did.

 

[M4X]

I honestly think it won't affect anything. I would just like them to replace those screws and give me some sort of guarantee that it if any tailgate components fail, they will not deny warranty on them due to this.

 

[Caneman88]

get them to replace the harness and module that got sprayed
I seen a lot but never that bad crazy stuff

 

[LD50]

My thought behind the question of who you paid for the work is this: If you paid the dealer as part of the purchase of the truck, is it then considered a dealer installed accessory? I think it may have been a common thing for the dealers to spray in the bed liners or have a local shop do it if you ordered your truck with that option. Not sure anymore. If it is considered a dealer installed accessory, would the vehicle warranty cover any failures as a result of the work? If so, it could be good leverage for an included or deeply discounted extended warranty to cover the possibility of failure down the road in lieu of asking them to fix it correctly now.

Just me speculating without knowing the answers to a couple of the above questions.

I know I wouldn't be pleased, but I've seen a lot worse. A guy on the Raptor forums took his to a place and had them undercoat it with a line x type coating. They destroyed the underside of that truck to include overspray that covered about half of each of the Fox shocks.

Best of luck coming to a resolution that works for you.

 

[wayfarer556]

Unacceptable!!

Completely unacceptable!!

Unacceptable!!!

\

But seriously. How did they fuck up so bad?

 

[M4X]

My thought behind the question of who you paid for the work is this: If you paid the dealer as part of the purchase of the truck, is it then considered a dealer installed accessory? I think it may have been a common thing for the dealers to spray in the bed liners or have a local shop do it if you ordered your truck with that option. Not sure anymore. If it is considered a dealer installed accessory, would the vehicle warranty cover any failures as a result of the work? If so, it could be good leverage for an included or deeply discounted extended warranty to cover the possibility of failure down the road in lieu of asking them to fix it correctly now.

Just me speculating without knowing the answers to a couple of the above questions.

I know I wouldn't be pleased, but I've seen a lot worse. A guy on the Raptor forums took his to a place and had them undercoat it with a line x type coating. They destroyed the underside of that truck to include overspray that covered about half of each of the Fox shocks.

Best of luck coming to a resolution that works for you.

Yes it is a dealer installed accessory.

They had it on the window sticker along with the usual schlok AutoNation tacks onto their vehicles but had not had time to spray it before I bought it so they scheduled after sale install for me.

 

[WRS]

I honestly think it won't affect anything. I would just like them to replace those screws and give me some sort of guarantee that it if any tailgate components fail, they will not deny warranty on them due to this.

The first time that connector needs to be disconnected you are paying for a harness. It is not going to be easy to get apart and re-secure.

 

[speedracercjr]

I honestly think it won't affect anything. I would just like them to replace those screws and give me some sort of guarantee that it if any tailgate components fail, they will not deny warranty on them due to this.

I hear ya on what you are looking for but if you don't demand they at least replace the motor they will never warranty it out if/when it fails down the road. This may be your only opportunity at this, get everything you can replaced now while the issue is new.

 

[M4X]

So this morning AutoNation reached out and apologized. Without asking they've offered to replace the tailgate components to get it back to 100% at no cost (they are going to make the spray in bed liner shop cover it). They are currently trying to wrangle all the necessary parts (wiring harness, module, possibly the actuators as well) so they can get me in and out as quickly as possible with a loaner.

Gotta credit them again here. This was not their fault and they stepped up to fix it anyways.

Hopefully my next post is positive.

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