Partial update? Interface issues. Ford site shows nothing to download.

[Spooge1]

I believe I got a back update from Ford while connected to wifi. The system shows that there is no update available, but the interface is horribly misconfigured. Unable to use even the manual on the unit. No nav, no carplay usability. I checked on the Ford site with my VIN and it shows there is nothing for me to manually download and update via USB.

I've done the typical "resets" (steering wheel buttons, head unit buttons, master reset, removed battery cables for an extended time)

If anyone has the appropriate file for me to try (if it isn't VIN specific) or knows how to further troubleshoot, it would be greatly appreciated.

Cheers!

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[My42waffles]

With sync 4 and the over the air update strategy ford stopped providing the update for usb install. If this happened on its own then I would suggest setting up an appointment for the dealer to re install it as fdrs should see the version mismatch based on this happening to others that have tried installing it themselves. Other option might be to try pulling the fuse for sync for a few or disconnecting the battery.

 

[Spooge1]

Same shit, another update. Thanks @Ford Motor Company Called OTA support multiple times, there is literally nothing they can push to the vehicle. Unfortunately there is only a series of soft resets they can offer. I genuinely have no idea how not being able to update via USB passed QA.

Here's my latest unusable interface

Software Version: 22087_PRODUCT Revision: 415
Check for updates shows that I have the latest available to my vehicle

Last time I called the dealer and said that I need them to manually update my vehicle the service advisor said it would take 5 days and not only is that impossible for me to be without a vehicle that long, it's also something that could have been completely avoidable should we have the ability to update at home.

 

[Oxford_Powerboost]

An old update got pushed and screwed up a lot of trucks is my understanding. I’m not sure what the fix is, but I bet @Jesse-Infotainment knows

 

[Jesse-Infotainment]

Same shit, another update. Thanks @Ford Motor Company Called OTA support multiple times, there is literally nothing they can push to the vehicle. Unfortunately there is only a series of soft resets they can offer. I genuinely have no idea how not being able to update via USB passed QA.

Here's my latest unusable interface

Software Version: 22087_PRODUCT Revision: 415
Check for updates shows that I have the latest available to my vehicle

Last time I called the dealer and said that I need them to manually update my vehicle the service advisor said it would take 5 days and not only is that impossible for me to be without a vehicle that long, it's also something that could have been completely avoidable should we have the ability to update at home.

I can send you files if you send me your vin

 

[Spooge1]

@Jesse-Infotainment got me straightened out with a USB update. Everything is back to working as it should.

Let's hope I don't have to revive this thread in a couple of months, but if I do I know exactly who to talk to.

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