Sponsored
OTA Ford Power-Up 3.5.3 and upcoming Alexa Built-in roll-out
- Thread starter Desertdweller
- Start date
- Watchers 65
rugedraw
Well-known member
3.5.3 was sent to you two days ago. It has downloaded some of the files needed, but most are still pending. Good luck!
Ffdlt371
Well-known member
So get this...
I just spoke with the OTA department and asked about getting the 3.5.3 update. They told me 3.5.2 tried and failed on 1/11 and that 3.5.3 tried today and failed. When I asked why that would be, she told me that I have a bunch of diagnostic codes from the modem and that I would have to bring it into Ford. She said my truck generates these codes daily. That's a bunch of bull for a brand new truck!!!??? Anyone experience this?
I just spoke with the OTA department and asked about getting the 3.5.3 update. They told me 3.5.2 tried and failed on 1/11 and that 3.5.3 tried today and failed. When I asked why that would be, she told me that I have a bunch of diagnostic codes from the modem and that I would have to bring it into Ford. She said my truck generates these codes daily. That's a bunch of bull for a brand new truck!!!??? Anyone experience this?
rugedraw
Well-known member
Yes. Every single one of these trucks throws out DTC's allllllllll the time. Please note that the people that answer the OTA hotline are fluffers that don't know a damn thing about anything. I am surprised that the one you spoke is knowledgeable enough with PTS to know how to check that. I very much doubt the reason it failed it due to some DTC's your truck is throwing.
Ffdlt371
Well-known member
She also told me to apply the emergency brake when I'm parked. Told me it would help with the update. But she also told me that these particular updates can happen while driving. So I asked her, why the brake then? I think I confused her. Lol
She also told me that if I have more than one update pending that the more important one would take priority. When I asked her what the 2nd update was, she said that it was the 3.5.2 on the 11th. Told me I needed that one first. I then asked her, then why did 3.5.3 try and apply today? Again, I confused her. I don't know what to believe.
Sponsored
rugedraw
Well-known member
Yea, and turn the lights off instead of leaving them on auto. BS. Ask anyone here that got the update if they had their parking brake on or their headlights switched to off. Plenty of people reported getting it while driving and many while parked. Some on wifi and some on the trucks cellular data plan. Some it installed right away, and for others it took a few days. Some had auto updates on and some had it off. lol
rugedraw
Well-known member
I don't know. I have been trying to figure out why these updates fail for 6 months and people on here much smarter than me have been, too. The problem is this OTA process Ford came up with is hot garbage, and we are the guinea pigs for it.
Stealth88
Well-known member
First off you have to have the truck in a position to receive the updates IE parked with th e brake on and the doors closed and hood closed and tailgate closed and the truck locked/ secured. The customer service person is correct. If the update happens at that point then the truck must be off and parked and then yes all those parameters are be met and an update will occur. When an update occurs while driving is another thing altogether.
Sponsored
m_bt54
Well-known member
- First Name
- Bryan
- Joined
- Nov 16, 2022
- Threads
- 7
- Messages
- 555
- Reaction score
- 618
- Location
- Massachusetts
- Vehicles
- 2021 F150 Lariat Powerboost Hybrid
- Occupation
- IT Director
Both times my truck received OTA updates my truck was unlocked with my keys in the area in front of my shifter inside inside my garage as it is every night.. No e brake on.
My truck has always connected to wifi since the first day I brought it home and I can see traffic daily on my firewall. The days I received the updates there was no abnormal/ extra traffic so the updates came in over cellular (I do not pay for the hotspot). Prior to the Alexa and full screen CarPlay/AA update the standard traffic was just to cloud-sync.ford.com and example.com. Since the Alexa update I have the traffic to the Amazon domain and Spotify. I don’t use or subscribe to Spotify. Traffic has never been larger than 1 MB in a given day - clearly not enough for an update.
My truck has always connected to wifi since the first day I brought it home and I can see traffic daily on my firewall. The days I received the updates there was no abnormal/ extra traffic so the updates came in over cellular (I do not pay for the hotspot). Prior to the Alexa and full screen CarPlay/AA update the standard traffic was just to cloud-sync.ford.com and example.com. Since the Alexa update I have the traffic to the Amazon domain and Spotify. I don’t use or subscribe to Spotify. Traffic has never been larger than 1 MB in a given day - clearly not enough for an update.
pavementends
Well-known member
This is perfect timing... I hooked up Forscan today just to see if anything obvious is keeping my pending 3.5.3 from downloading/installing (still not installed at day #4) and noticed an IPMA DTC - do you or @Jesse-Infotainment or anyone else know if an IPMA DTC will inhibit an OTA? I cleared the DTC in Forscan
JFR0317
Well-known member
In fairness, with respect to needing or not needing to have the parking brake engaged, I had three failed update attempts to 2.5.1 (prerequisite to receiving 2.5.2 and 2.5.3 to enable Blue Cruise). I got in contact with an OTA elevated level support team member who advised me that I needed to have the parking brake engaged for certain updates that required inhibiting the vehicle. I set the parking brake, and the update then successfully went through on the next try after that. The update took around 45 minutes to complete.
Obviously, updates that can be applied while the vehicle is in motion (as the ones in the topic of this thread) would not require that.
Obviously, updates that can be applied while the vehicle is in motion (as the ones in the topic of this thread) would not require that.
Sapphire
Well-known member
Unfortunately, I didn't have a chance to drive to the liquor store in order to force an update. However, driving to Chipotle did the trick, and my 2021 job 2 truck got 3.5.3 this afternoon while I was eating.
Sponsored
