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Not getting security alerts notifications from FordPass on Android

sbi

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My security push notifications are enabled in my FordPass, it registers doors openings but it does not send alerts to my phone. I did in the past.
'I cleared cache on the app and forced closing it, I rebooted the phone, I disabled the notifications and re-enabled them, but it doesn't solve the problem.

Anyone else experiencing this issue and/or know how to fix it?

Thank you.
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scotty g

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Same thing happening to me for about 1 week... it was about then fordpass updated
 
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RickBullotta

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I was under the impression that Securalert was being disabled for a period of time until they could improve it.
 

KBKEITH

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I was under the impression that Securalert was being disabled for a period of time until they could improve it.
I don’t have Securialert available at all for my ‘22.
 

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astrand1

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Funny now that you say that I just realized I’m not getting my alerts either. 🤔
 

Big Cam

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I bought a new 22 in October and I've never gotten a single alert, I didn't even know that thry were a thing until this thread.

So you used to get notifications when a door was opened? Even when the truck was off?
 

KBKEITH

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I bought a new 22 in October and I've never gotten a single alert, I didn't even know that thry were a thing until this thread.

So you used to get notifications when a door was opened? Even when the truck was off?
Yessir. You could set schedules to have it enabled and such. It was actually a bit annoying as I recall when I had my former ‘21.
 

Big Cam

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Yessir. You could set schedules to have it enabled and such. It was actually a bit annoying as I recall when I had my former ‘21.
Well shucks, no I'm interested to see if this feature comes back.
 

KBKEITH

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Well shucks, no I'm interested to see if this feature comes back.
I think it does have some usefulness. I kinda hope they bring it back, too.
 

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sbi

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I bought a new 22 in October and I've never gotten a single alert, I didn't even know that thry were a thing until this thread.

So you used to get notifications when a door was opened? Even when the truck was off?
Yes. Every door open, including tailgate, depends on the schedule that you setup.
 

ISLANDF150

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I also noticed lately I'm not getting these notifications.
Any word on a fix?
 
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RickBullotta

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I was told that it was disabled in the most recent OTA updates and will be re-enabled when it can be made more reliable. Haven't been able to confirm that though.
 

oncechance

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My alerts are working. Must be a glitch with some people.
 

ISLANDF150

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