imnuts
Well-known member
- First Name
- Mark
- Joined
- Mar 1, 2021
- Threads
- 22
- Messages
- 1,488
- Reaction score
- 1,561
- Location
- Dirty Jerz
- Vehicles
- '21 502A Powerboost 4×4
- Occupation
- Facilities Engineer
You should fault the dealer. I'm pretty sure Ford has all the documentation and training available to help out the dealerships, they just aren't taking advantage of it. Most documentation on how to install the update was posted almost a month ago now, and it's the same info dealers get. Because of the lovely dealership model we have, there's little Ford can do to fix this in the short term, and since dealers have little incentive to improve their business model since many operate as a local monopoly, end users get to suffer the consequences.Now I don’t fault the dealer but I really hope Ford sees this. Is this a classic case of spending millions on advertising but $0 on training the dealers how to service Bluecruise? Come on guys.. I understand new technology roll outs are extremely challenging but it’s been delayed over 6 months to ensure a better customer experience? Every dealership should have been fully aware of this and had acces to a test environment. Not sure how I can go two weeks without a vehicle.
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