21 inches from the higher ridges to the bottom of the X4S.
no mine is flat21 inches from the higher ridges to the bottom of the X4S.
Separately, does anyone have a ridge on top of the cover after installation? It's not a huge deal, I suppose, but the pictures and videos I've seen online are all perfectly flat...so this is bugging me.
Thank you
My cooler is ~20½", so I'll hopefully have just enough room.Been looking at x4s too...and that would bug me for sure.21 inches from the higher ridges to the bottom of the X4S.
Separately, does anyone have a ridge on top of the cover after installation? It's not a huge deal, I suppose, but the pictures and videos I've seen online are all perfectly flat...so this is bugging me.
There is something wrong going on there. That is not common or normal from mine and dozens of other pic's. And yes I think that would bug us all....
That is because you did not add the 1/8th inch washers on either side per the installation instructions. The bed is slightly too wide, which causes the rails to not carry the cover correctly. The cover will sit on top of the channel instead of in it (where it will be flush).If you lift the weather strip, this is what it will look like. Just loosen the clamps, add an 1/8th washer between the side of the bed rail and the cover rail, and repeat at all 6 of the cover rail clamps.21 inches from the higher ridges to the bottom of the X4S.
Separately, does anyone have a ridge on top of the cover after installation? It's not a huge deal, I suppose, but the pictures and videos I've seen online are all perfectly flat...so this is bugging me.
Lol, I don't fight on the internet, but, wow, the absolute certainty you express while jumping to conclusions and being wrong at the same time is impressive! First, I did follow the instructions, including using the washers. Second, I took a look at the panels under the cover and found that one of the metal pieces isn't connected to the metal slats as it should be.That is because you did not add the 1/8th inch washers on either side per the installation instructions. The bed is slightly too wide, which causes the rails to not carry the cover correctly. The cover will sit on top of the channel instead of in it (where it will be flush).If you lift the weather strip, this is what it will look like. Just loosen the clamps, add an 1/8th washer between the side of the bed rail and the cover rail, and repeat at all 6 of the cover rail clamps.
This is with the washers:
I would contact the manufacturer Truck Hero/ Bak Industries along with your seller. I think they will make it right.Lol, I don't fight on the internet, but, wow, the absolute certainty you express while jumping to conclusions and being wrong at the same time is impressive! First, I did follow the instructions, including using the washers. Second, I took a look at the panels under the cover and found that one of the metal pieces isn't connected to the metal slats as it should be.
Already done! I emailed last week and received a reply saying that it'll take a few days to get back to me with a full response. I'm assuming they'll make it right. From everything I've seen, they seem to stand by their products.
My reply wasn't meant to come off that way, I didn't mean to sound condescending! Sorry if that is how you interpreted it, one of the reasons why text isn't my preferred contact method.Lol, I don't fight on the internet, but, wow, the absolute certainty you express while jumping to conclusions and being wrong at the same time is impressive! First, I did follow the instructions, including using the washers. Second, I took a look at the panels under the cover and found that one of the metal pieces isn't connected to the metal slats as it should be.
No worries, John! Text communication is fraught with misunderstanding! I was mostly amused by the certainty, tbh.
The X4S looks really nice. I have the X4 and the felt on the underside just decided to fall off.My auto down works and I can close it with it down. I would say you are hoot to go.
So, I emailed them the pictures and they took care of me. They immediately sent me another cover (without the rails). I just had to destroy the old one (I cut up the top) and send them a picture to keep my current warranty. Easy peasy. Excellent company that stands by their product.
