How to never miss a OTA software update! [Instructions]

[Ford Motor Company]

Never miss a software update!

1. Set a recurring schedule: For more complex software updates, your vehicle cannot be driven during the installation (typically up to 1 hour). We recommend setting a recurring schedule for a time when your vehicle is not needed (like overnight).
2. Confirm you have Automatic Updates ON: Most software updates happen in the background while you are driving as long as you have automatic updates toggled ON. This setting is ON by default but we ask that you check your settings screen to confirm.

Both actions can be completed from the settings screen in your vehicle. Click here for step by step instructions.


MORE INFO ADDED BY @flip at Bronco6G.com

Depending on the update the vehicle requires, there are two installation processes:

Driveable Updates

• Some updates can complete seamlessly in the background. They replace a part of software without impacting the rest of the system
• SYNC 4 Technology is fully functional while the update is downloading
• If the Automatic Updates are On, a message will appear in the in-vehicle touchscreen informing the driver of the update and if Wi-Fi is required
• If Automatic Updates are Off, a message will appear on the in-vehicle touchscreen asking the driver to confirm the update and if Wi‑Fi is required
• The update will automatically complete in the background. If consent or a Wi‑Fi connection is required, an icon will appear in the touchscreen's upper status bar
• When the vehicle is restarted, an "Update Successful" icon will appear on the in-vehicle touchscreen. The customer can tap the notification icon to read details about the update or view details on the FordPass App or owner.ford.com
• If the update fails or if Ford decides to revert to a previous software version, the system will go back to its previous version. Customers will be notified if the update fails, expires or is canceled in-vehicle

Non-driveable Updates

• The majority of Ford Power-Up software updates will be considered non-driveable updates (parked with the ignition off). This means that the update will erase the system or module and replace it with the latest version of the software
• The vehicle will not be driveable during this time and the update may take up to 45 minutes to complete. Any updates that may require the vehicle to be parked can be scheduled to take place when customers find it most convenient
• When a recurring schedule is set, customers will receive an in-vehicle reminder notification at first key cycle within 24 hours of the update. The vehicle will display another notification two minutes before the update begins
• Scheduling is required to ensure that the updates occur at a convenient time when the customer chooses and when the vehicle is not in use
  • If the vehicle is in use, the system will not update and will automatically postpone to the next scheduled time. Customers will receive a notification that the update was unsuccessful
  • If the vehicle is not in use, a “Preparing Updates” message will appear in the in-vehicle touchscreen and a two-minute countdown will begin. Customers will be prompted to exit the vehicle and lock it, as it will be disarmed during the updates
  • Preconditions may be required for certain updates. If the preconditions are not met, the customer will be notified and the update will not complete
• When the vehicle is restarted, an "Update Successful" icon will appear in the in-vehicle touchscreen. The customer can tap the notification icon to read details about the updates
• Customers can also check the status of an update in their FordPass App or on owner.ford.com

Manual Update System Details
Non-driveable Updates
NOTE: If Automatic Updates are Off, updates are not installed automatically and require the customer to review and approve each update. The vehicle may require important Ford Power-Up software updates, therefore, this method is not recommended.

• When a new update is available, the customer will see an icon on the in-vehicle touchscreen status bar. To review the update, tap the icon for details to proceed
• Once the update is reviewed, a notification will appear on the in-vehicle touchscreen with information about how long the installation will take. After that, an "Update Ready Install" icon is accessible on the status bar
• The driver can tap "Update" on the in-vehicle touchscreen to begin installation
• If the vehicle is not in use, a “Preparing Updates” message will appear in the in-vehicle touchscreen and a two-minute countdown will begin. Customers will be prompted to exit the vehicle and lock it, as it will be disarmed during non-driveable updates
• Preconditions may be required for certain updates. If the preconditions are not met, the customer will be notified and the update will not complete
• If the updates were completed successfully, an "Update Successful" icon will appear on the in-vehicle touchscreen when the vehicle is restarted. The customer can click the notification icon to read details about the update

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[flatag]

Okay, what if you’ve done that and had it that way for a year and still no updates?

 

[AAWhyte]

Never miss a software update!

1. Set a recurring schedule: For more complex software updates, your vehicle cannot be driven during the installation (typically up to 1 hour). We recommend setting a recurring schedule for a time when your vehicle is not needed (like overnight).
2. Confirm you have Automatic Updates ON: Most software updates happen in the background while you are driving as long as you have automatic updates toggled ON. This setting is ON by default but we ask that you check your settings screen to confirm.

Both actions can be completed from the settings screen in your vehicle. Click here for step by step instructions.

Or you can go to page 633 in the owners manual and find a more extensive explanation......

 

["Steve"]

unless your OTAs froze. thanks to this forum i was able to get passed the 1.7 freeze and am now receiving updates OTA. feel free to send the next one over. truck is waiting for it. thanks.

 

[car3452]

Insulting. No updates in a year, 3 months fighting with the dealership and a month so far waiting for a APIM. Miss one hell I would like just to receive one.

 

[JediNut]

I've been stuck on 2.1.1 since January. :-(

Damn truck just keeps saying that there are no pending updates.

 

[bjtcars]

Still waiting for my Dealership for a OTA fix. Had it to them two times and no fix yet. Very aggravating!

 

[rack04]

Insulting. No updates in a year, 3 months fighting with the dealership and a month so far waiting for a APIM. Miss one hell I would like just to receive one.

I'm in the same boat. Haven't received a single update since purchase, even with schedule set and the prerequisites met.

 

["Steve"]

*casually inserts link to FDRS thread on page 1*

 

[sbi]

Insulting. No updates in a year, 3 months fighting with the dealership and a month so far waiting for a APIM. Miss one hell I would like just to receive one.

Indeed insulting @Ford Motor Company . This thread is nothing but rubbing salt into our wounds. Any Android MultiMedia unit in the market is better than SYNC 4.

 

[turbopilot]

Indeed insulting @Ford Motor Company . This thread is nothing but rubbing salt into our wounds. Any Android MultiMedia unit in the market is better than SYNC 4.

The more insulting thing is that @Ford Motor Company has to be a bot. Same words and phrases in every post. Totally random when the bot chimes in with the "send me your VIN" message.

 

[UGADawg96]

 

[car3452]

ford is switching to android themselves. We unfortunately will have the last of the sync systems.

 

[FrankThompson]

ford is switching to android themselves. We unfortunately will have the last of the sync systems.

Yeah, I had hoped to get in early on Sync4 so maybe it would be updated for a while only to find out they are moving to Android Automotive (not the same as Android Auto, mind you).

Another missed opportunity for these companies to make their vehicles more modular and allow "updating" of pieces with newer one for years to come. I seriously doubt it would kill new car sales and would give renewed life to older cars, especially in the infotainment system where unless you want a cheap chinese android screen/infotainment replacement, you are pretty much stuck these days.

 

[jcaspar]

Android Automotive sounds pretty basic currently, certainly way behind Tesla's OS. I think I would want to wait a few years for them to iron out all the bugs. I remember when Microsoft produced Ford Sync. Not too impressive and very short lived.

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