I posted about a suddenly blank center Console screen. The Ford folks that monitor this website responded and sought some info. Then they said they were upping the importance and that I would be contacted by their next level folks. Nothing heard until I received a request to evaluate their service and how they did. I responded and said they had done nothing - nothing yet heard. Then I sent a message back to the folks monitoring this website saying nothing heard yet. Still nothing... Are you Ford folks there?