Sponsored

Administrator

Administrator
Staff member
Joined
Dec 22, 2019
Threads
460
Messages
942
Reaction score
1,796
Location
Purple State
Vehicles
F-150
Occupation
Admin
FORD EXPANDS MOBILE SERVICE CAPACITY WITH ESCAPE VEHICLES TO OFFER CUSTOMERS MORE CONVENIENT OPTIONS
MAY 30, 2023 | DEARBORN

Ford F-150 Ford Expands Mobile Service Capacity With Escape Vehicles To Offer Customers More Convenient Options 1685445158096-

  • An estimated 1,000 Escape vehicles will enter Ford Mobile Service fleet nationwide by year end
  • Escape vehicles will be equipped to provide light maintenance and repairs, software updates and the capability to resolve up to 69% of current recalls
  • Customer use of Ford remote services has increased 45 percent since Q4 of 2022
DEARBORN, Mich. May 30, 2023 – With increased demand for remote services, Ford today announced it’s expanding its Mobile Service program to now include Escape SUVs, allowing customers at its smaller-volume dealers more convenient options for vehicle service.

Ford is targeting to have nearly 1,000 Escape SUVs to be used as Mobile Service vehicles by year’s end, giving smaller-volume dealers a more affordable way to deliver Mobile Service and larger dealers a way to supplement their existing fleets. The Escape also frees up service bays at dealerships and gives customers more convenient choices on how and where they want vehicle service.

Customer use of Ford remote services has increased 45 percent since Q4 of 2022.

“Adding the Escape to the mobile maintenance fleet now gives our smaller-volume dealers the ability to provide this convenient service to more customers,” said Todd Rabourn, North America Regional CX Director, Experience Implementation. “These Escape vehicles are hitting the road to provide everything from software updates to light repairs, plus offering the ability to accelerate how we resolve current recalls.”

Participation in Ford’s Mobile Service program is voluntary, and once enrolled, dealers can utilize a 22/23MY Escape they have in stock or order a unit. Exterior colors of Oxford White, Star White & Iconic Silver along with a specialized wrap will indicate that the vehicle is a Mobile Service unit. All vehicles in the program must have embedded Wi-Fi or have means for internet access.

Each Escape operating as a Mobile Service vehicle will be upfitted with a jumper cable charger, inverter and harness, and tools provided by the dealer.
“We already have one mobile service van in operation, and it’s on the road constantly, doing light repairs and recall work,” said Carm Scarpace, dealer partner, Westfield Ford. “Adding an Escape to our fleet is really helping us serve customers faster and more efficiently on their terms.”

Scarpace shared that providing mobile service has created a new culture within the dealership in how they approach customer experience. Their Escape mobile service unit is currently helping to resolve up to 10 recalls a day for customers.

Participating Ford dealers offer complimentary remote service including Pickup & Delivery and mobile service to customers.
Sponsored

 

powerboatr

Well-known member
First Name
Robert
Joined
May 9, 2022
Threads
133
Messages
2,923
Reaction score
3,252
Location
North East Texas, Piney Woods
Vehicles
2022 F150 King Ranch 4x4
Occupation
Retired Navy Senior Chief
cool
and i like the COME PICK up my truck for service routine that my dealer is doing
 

B-real

Well-known member
Joined
Nov 14, 2022
Threads
7
Messages
326
Reaction score
245
Location
Utah
Vehicles
2023 F150 Tremor 3.5
Ford had already been pushing this program, but with Transits that could also do mobile oil changes. I wonder if they say that there was more of a need for software updates and recalls, and also more Escapes available. Would be interesting to see with those Transits how many services they were doing did not include an oil change.
Sponsored

 
 




Top