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sbi

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If the trucks never been updated and your locked out on 1.7.1 this will have to be overcome first. At that point it will take 12 to 18 hours to update all of the modules in the truck to the current levels.
Stupid question - how/where do I see what version I am stuck on? It's not the SYNC SW version, is it?
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Big Dog Daddy

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Stupid question - how/where do I see what version I am stuck on? It's not the SYNC SW version, is it?
Yes, it has to do with the SYNC version. In your "about SYNC" screen, if your version number is 20312 revision 243. Then your stuck on the bad 1.7.1 update. This only applies to Job1 2021 trucks.
 
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hey guys, got a question. what does this process do, and how can you tell if it is needed? besides just saying if you update ddm/pdm do this... is there a symptom to watch for to know you need to do this, or can you do it with forscan/outside fdrs (like pushing buttons in a certain sequence)? we updated a homie's truck, and didn't run these. wondering if we need to grab another license just for this.
I didn't do this when I updated mine and everything works fine. You having any issues?
 

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Yes, it has to do with the SYNC version. In your "about SYNC" screen, if your version number is 20312 revision 243. Then your stuck on the bad 1.7.1 update. This only applies to Job1 2021 trucks.
Thanks.
So I am 2021 Job 2 and my SYNC shows Software Version: 21223_PRODUCT Revision: 197.
 

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I didn't do this when I updated mine and everything works fine. You having any issues?
not that we've noticed. just wanted to see if i could confirm what the process accomplishes to gauge if i HAVE TO do it. compare that against how it's acting. just don't want to pony up for a new license if it's not required nor NOT do this if it has a benefit.
 

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Thanks.
So I am 2021 Job 2 and my SYNC shows Software Version: 21223_PRODUCT Revision: 197.
The build date of your software is actually displayed in your SYNC version number.

In your case the software version is 21223 meaning 2021 released on day 223 or August 11th

The current version is 23291 or 2023 day 291 or October 18th
 
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sbi

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The build date of your software is actually displayed in you SYNC version number.

In you case the softeware version is 21223 meaning 2021 released on day 223 or August 11th

The current version is 23291 or 2023 day 291 or October 18th
So, if I use FDRS to manually update my stuck updates, will this version change to 23XXX, or will it stay be 21YYY (because it is a 21' MY?
And again, what is this "1.7.1" version that people are stuck on? Where do I see that?
 

Big Dog Daddy

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So, if I use FDRS to manually update my stuck updates, will this version change to 23XXX, or will it stay be 21YYY (because it is a 21' MY?
And again, what is this "1.7.1" version that people are stuck on? Where do I see that?
Yes, with FDRS would be able to update your truck to the current available SYNC version which is 23291 for the 2021 trucks and your SYNC version will be displayed as such on completion of the updates as 23291.
1.7.1 refers to a very old OTA that was sent to these trucks in late 2021 and was known to fail often on 21 J1 trucks.
 

sbi

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Yes, with FDRS would be able to update your truck to the current available SYNC version which is 23291 for the 2021 trucks and your SYNC version will be displayed as such on completion of the updates as 23291.
1.7.1 refers to a very old OTA that was sent to these trucks in late 2021 and was known to fail often on 21 J1 trucks.
Thanks Mark, I understand now about the first part.
In regards to the 2nd part (1.7.1) - since I am 21 J2, how do I know if I am also stuck on 1.7.1, or is it 1.7.3, or 1.8.something? 1.7.1 is mentioned for J1, but I am not J1.
 

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Thanks Mark, I understand now about the first part.
In regards to the 2nd part (1.7.1) - since I am 21 J2, how do I know if I am also stuck on 1.7.1, or is it 1.7.3, or 1.8.something? 1.7.1 is mentioned for J1, but I am not J1.
Your Job2 truck was shipped from the factory with software that was newer than the JOB 1 trucks received when they were built, so, the 1.7.1 thing would not have ever involved your truck.
 

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Your Job2 truck was shipped from the factory with software that was newer than the JOB 1 trucks received when they were built, so, the 1.7.1 thing would not have ever involved your truck.
Got ya. So it is probably stuck on something else. Never received an update OTA.
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