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Done with Ford

JExpedition07

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I’m trying to have a sense of humor about a no start and IWE grinding issue first week of ownership. One more issue within the break in period and maybe I’ll order SHP QWN vanity plates? I certainly can’t afford to take a loss on this thing.

Really, though, manufacturers can largely address this by prioritizing parts for repairs ahead of manufacturing and providing incentives for dealers to really up their game. It also wouldn’t hurt to dole out good will complimentary extended warranties like candy, given the massive price hikes, service / supply chain headaches, and such.

Perfection is not achievable… customer service most definitely is.
Amen. Perfection is not achievable but customer service is. At these insane prices customer service is at least expected. I got my 2023 for $2,500 below sticker and still felt it was a lot of money. And that’s because I had access to X-plan and another incentive from the factory, not like the dealers were giving any dough.

I was listening to GM’s CEO speak the other day and wow…They are so desperate to hold on to their failing business model. Fords Q4 year over year was down 90% writing is on the wall. The low production and high pricing was an OK short term fix but will never work long term. Now they have to pay the piper and are shaking in their boots. With so many upside down in their auto demand for new will fall off a cliff in the next 2-3 years. Anyone who paid over sticker is up sh*t creek and can’t get out from under their car.

Low production and high markup works for Bentley…not Chevrolet. These CEO’s better enjoy their jobs before the board is canning them next year. Listening to Mary Barra talk about how GM is stopping production to “maintain proper inventory” nearly made me spit out my drink. You are riding the bull, you don’t have any reigns on it.
 
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Snakebitten

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I can't count how many posts, on multiple forums by the way, that state we shouldn't have xxx problems on a $70,000 or $80,000 or $xx,000 vehicle.

That would imply that a $20,000 vehicle would be expected to have the stated issues? :)

It's probably the other way around statistically speaking.

I still have my 2012 F150 XLT 3.7L Normally Aspirated truck. The other day I had Forscan connected to it and realized after the scan that the truck has 7 modules.

My 2022 KingRanch Powerboost has 42 😳😁

Hmmmm.
I suspect that the $80,000 F150 is actually the one much more likely to have an issue or 2?

Especially considering all the circumstances of the past few years.

I also believe that the REAL gamble with new vehicle acquisition these days is the authorized Factory Service industry. It's struggling on so many levels.
 

Stangman570

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So after 10 Months of owing a 2022 Lariate plagued with Electrical issues I traded it. The First and Last Issue was the Gray screen of No audio, They replaced the Audio Module the Amplifier, the APIM, nothing worked went it got Hot it came back. They also replaced the Headlight switch afer complaing several times about the Headlights come on by themselves. Recalls Wiper motor they did that and the Parking light flicker they didn't want to do that. The Forward Colision Warning never worked, when i asked from the dealer to check it they printed the window sticker and said that it's right here. Got a text from the truck saying that it was shutting down systems due to a Low battery, got the battery replaced. All the time while driving it the Power mirrors might not unfold, the drivers seat would move forward and back and randomly the Parking Brake would apply upon approach and the Dash would rest. I asked the Dealer about calling Ford they replied oh they're no help hard to get a-hold of. The check Engine light came on when I went on a road trip to Maine, went to a dealer, yup we can make an appointment for you looking at three weeks, or take it down the street to O'Riely see what they can do. O'Reily DID Help they said that it was the turbo wastegate not a hard code so I could drive it home. Twelve visits in ten months some not so good like when a soft drink was spilled onto the passenger seat, didn't notice it until my wife sat in it the next day ( Saturday) I called up the Service Manager and his response was that it was his day off call him back on Monday and he would take care of it. After a whole bunch of Modules replaced in the das the right side A/C vent no longer worked. Then I found the Ford Repurchase Phone number, The first person screwed up the dealers, and the state HAD my FLORIDA address somehow though that I was in California and could not find any repair records, the second person said that someone else would take it over and help. Then it got HOT ya Florida, No Audio and NO AIR CONDITIONING it just turned off, and turned on the HEATED SEATS. Its 91* and it keeps happening. What to do? So Traded out the truck andThe next business day Ford called and Said where's your truck? With Much Attidude she said well you Screwed Up cause I could have helped you Goodby. I screwed up Buying a Ford. Ford Knows where your truck is, Ford and they're Dealers let me Down and now I'm done.
Happens with every manufacturer from time to time. Honda ridge lines and kias, chevy's are all plagued with problems.

However, your right!! Too much $ spent to have nothing but problems. This is the very reason why I don't let stealership tech touch my truck.

It sounds like all of the random stuff your seeing is with a bad BCM or issues on the campus line. Either way it's time consuming for the stealership to figure out. They are always about volume and book time. The faster they turn repairs around the more profit they make from gouging customers.

You'll need a dedicated regional FORD Engineer to take a look at it before you can lemon law in Florida. Ask me how I know? The Engineer will get it sorted out but it's gonna take pressure from you to get it done. Move forward with the Lemon case, they get three cracks at it. Ford made it right for me in the past and the very reason I'm still a FORD fan boy!! But then again I've learned to work on my own stuff and void warranties on day one!!

Good Luck with it and keep the pressure on the Stealership!!
 

Polo08816

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Amen. Perfection is not achievable but customer service is. At these insane prices customer service is at least expected. I got my 2023 for $2,500 below sticker and still felt it was a lot of money. And that’s because I had access to X-plan and another incentive from the factory, not like the dealers were giving any dough.

I was listening to GM’s CEO speak the other day and wow…They are so desperate to hold on to their failing business model. Fords Q4 year over year was down 90% writing is on the wall. The low production and high pricing was an OK short term fix but will never work long term. Now they have to pay the piper and are shaking in their boots. With so many upside down in their auto demand for new will fall off a cliff in the next 2-3 years. Anyone who paid over sticker is up sh*t creek and can’t get out from under their car.

Low production and high markup works for Bentley…not Chevrolet. These CEO’s better enjoy their jobs before the board is canning them next year. Listening to Mary Barra talk about how GM is stopping production to “maintain proper inventory” nearly made me spit out my drink. You are riding the bull, you don’t have any reigns on it.
GM's attitude is what makes me lean towards a Ford.

Mary Bara is going to eat her words. Cutting production to maintain "proper inventory" only works if your competitor does the same thing. Otherwise, Ford can just take advantage of that and increase market share to boost parts revenue in 3-10 years.

I think the sales figures will tell the story in the next 1-3 quarters. 2023 Q1 sales data for most makes will probably publish in the next 2 weeks. We'll be able to identify the trends that are happening in the industry.
 

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My 2ND Ford

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The good thing about the internet is that every brand has one of these forums, and people with problems with their vehicles will always jump on here either just to complain or to seek assistance (or maybe both). It's human nature. People never get home from a vacation, go to the forum, any type, "My truck ran like it should today. Nothing messed up." So, for every 1 problem vehicle we see on here, there are thousands without that issue.

The good news is, to the OP, you have another forum for another brand. You're done with Ford, so now you can find another forum for the brand you choose. Hopefully you are one that never has to post there - you've been through enough - but rest assured, there will be others owning that brand that have similar issues to what you went through. It would be nice if nobody ever had issues... Good luck, and fare well.
Ok, I will bite on your comment of no one comes on to a forum and says" I just returned from vacation while putting 1900 trouble free miles on my truck" My wife and I just returned from Myrtle Beach where we spent a month. Zero issues with the truck. I am probably one of the few on this forum that doesn't have a problem truck. I came here because of the comradely that everyone has. I can offer mechanical advice, but electronics and computer stuff is out of my scope. I feel really bad for the people on here that are having a crummy experience. I know from experience, having owned a few rolling turds in my life, and having a bad dealer is even worse.
 

sbreech

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Ok, I will bite on your comment of no one comes on to a forum and says" I just returned from vacation while putting 1900 trouble free miles on my truck" My wife and I just returned from Myrtle Beach where we spent a month. Zero issues with the truck. I am probably one of the few on this forum that doesn't have a problem truck. I came here because of the comradely that everyone has. I can offer mechanical advice, but electronics and computer stuff is out of my scope. I feel really bad for the people on here that are having a crummy experience. I know from experience, having owned a few rolling turds in my life, and having a bad dealer is even worse.
My sentiments exactly! Outside of a couple recalls, I’ve not had any issues and love my truck.
 

Snakebitten

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@My 2ND Ford

You aren't the only one.
I have been accused of being a Ford spokesman/salesman/plant on a few occasions. Admittedly, usually in jest.

I'm 2 years in on 3 different Powerboost.

2 years on a 2021 XL for the company fleet.
1 year with a 2021 Platinum Powerboost (personal vehicle).
1 year this month with a 2022 KingRanch Powerboost.

Zero issues with any of them as far as requiring a single visit to the dealership.
I am someone who didn't hesitate to purchase a Mongoose and FDRS licensing. So yea, I didn't suffer the frustration many have with their 2021, especially Job1, trucks.

The way I look at it is with 3 of them in my own close circle, I already have a personal sample size beyond the typical sample of one member at a time. So it's not hard for me to believe that there are many many thousands of these trucks out there that are performing similar to what I experience. It's just hard to imagine that if you have one with issues and then you join a forum like this.

I get it. The perception is explainable.
 

JExpedition07

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GM's attitude is what makes me lean towards a Ford.

Mary Bara is going to eat her words. Cutting production to maintain "proper inventory" only works if your competitor does the same thing. Otherwise, Ford can just take advantage of that and increase market share to boost parts revenue in 3-10 years.

I think the sales figures will tell the story in the next 1-3 quarters. 2023 Q1 sales data for most makes will probably publish in the next 2 weeks. We'll be able to identify the trends that are happening in the industry.
Agreed. GM’s corporate culture chases me away.
 
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My 2ND Ford

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@My 2ND Ford

You aren't the only one.
I have been accused of being a Ford spokesman/salesman/plant on a few occasions. Admittedly, usually in jest.

I'm 2 years in on 3 different Powerboost.

2 years on a 2021 XL for the company fleet.
1 year with a 2021 Platinum Powerboost (personal vehicle).
1 year this month with a 2022 KingRanch Powerboost.

Zero issues with any of them as far as requiring a single visit to the dealership.
I am someone who didn't hesitate to purchase a Mongoose and FDRS licensing. So yea, I didn't suffer the frustration many have with their 2021, especially Job1, trucks.

The way I look at it is with 3 of them in my own close circle, I already have a personal sample size beyond the typical sample of one member at a time. So it's not hard for me to believe that there are many many thousands of these trucks out there that are performing similar to what I experience. It's just hard to imagine that if you have one with issues and then you join a forum like this.

I get it. The perception is explainable.
I am lucky in that I did not have to purchase cables and licenses , plus a laptop since I drink Apples Kool Aid and FDRS is not Mac compatible . My truck receives OTA's on schedule without fanfare. I never descended into 1.7 purgatory.
 

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powerboatr

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@My 2ND Ford

You aren't the only one.
I have been accused of being a Ford spokesman/salesman/plant on a few occasions. Admittedly, usually in jest.

I'm 2 years in on 3 different Powerboost.

2 years on a 2021 XL for the company fleet.
1 year with a 2021 Platinum Powerboost (personal vehicle).
1 year this month with a 2022 KingRanch Powerboost.

Zero issues with any of them as far as requiring a single visit to the dealership.
I am someone who didn't hesitate to purchase a Mongoose and FDRS licensing. So yea, I didn't suffer the frustration many have with their 2021, especially Job1, trucks.

The way I look at it is with 3 of them in my own close circle, I already have a personal sample size beyond the typical sample of one member at a time. So it's not hard for me to believe that there are many many thousands of these trucks out there that are performing similar to what I experience. It's just hard to imagine that if you have one with issues and then you join a forum like this.

I get it. The perception is explainable.
for us\
1988 F150 4x4 3 warranty regarding u joints and ac, u joints were most likely my fault
1992 f250 2 warranty. one for ac and one for throttle position sensor
2002 f350 ZERO warranty claims
2006 f350 one warranty issue of my own fault for turbo hot side vanes stuck ( didnt drive it for 6 months and it rusted)
2010 f150 one warranty issue ..charcoal canister
2013 f150 eco boost one warranty for inter-cooler, spark plug thing, and one sunroof f
2016 exp one warranty for A/C refill because i broke a hose
2021 F250 one warranty for battery junction box
2022 f150 , 2 warranty one for reverse assist because the moved truck with tailgate off and wires not capped and one claim for battery to be installed as per the ford build book

now add in my non f series 2008 edge ZERO claims, 2012 edge 2 warranty ( front struts and one back up camera)

1984 s 10 blazer...new engine at 18k miles, constant ac issues, constant carb issues, constant wiring issue making interior lights stay on

for us over all , i say we have pretty darn good vehicles
 
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tc3driver

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I see threads like this and I am reminded of something my boss told me several life times ago, when I did paintless dent removal ( this was pree 2000 ).

"Never give more than 3 business cards to a client, if you do a good job, you'll be lucky if they tell 1 or 2 people, if you do a bad job, they will tell every person who will listen."

Other than that, it doesn't matter the cost of the vehicle, there are lemons up and down the meter, from the cheapest kia to the most expensive hyper car. It doesn't help that all cars are incredibly complex now days, and they have to be, they are designed to coddle and keep you safe [as should be evident] because it seems a not so small percentage of people have no respect for the fact that they are piloting a 1.5-3 ton object down the road with other people.

At any rate, cars fail, it sucks when it happens, however we are all human, and we are all prone to make an error from time to time.
 

bigman6166

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Ok, I will bite on your comment of no one comes on to a forum and says" I just returned from vacation while putting 1900 trouble free miles on my truck" My wife and I just returned from Myrtle Beach where we spent a month. Zero issues with the truck. I am probably one of the few on this forum that doesn't have a problem truck. I came here because of the comradely that everyone has. I can offer mechanical advice, but electronics and computer stuff is out of my scope. I feel really bad for the people on here that are having a crummy experience. I know from experience, having owned a few rolling turds in my life, and having a bad dealer is even worse.
Spot on man. Agreed 💯. Right there with you.
 

HeadBanger

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The average person can only tolerate so much. Spending a lot of time and money with service depts, to ensure that your truck is even drivable, weighs on that tolerance. I don't blame people from trading and walking away. It's just too bad that it's gotten to this level of disappointment for many owners.
 

fmdog44

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Ford was my last choice of the Big 3. If Chevy or Ram offered a single cab short bed V8 I would have gone with those two. Actually I would have gone with Titan if they had the single cab short bed. Ford stock is garbage for a reason that is obvious to owners. Funny how many issues were common to owners of new Ford trucks (2021). Now the wipers are junk. Who is watching the testing results at Ford?
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