TheWraith
Well-known member
- First Name
- Kevin
- Joined
- Sep 27, 2020
- Threads
- 30
- Messages
- 215
- Reaction score
- 129
- Location
- Burns Harbor,IN
- Vehicles
- 2017 Ford F-150, 2020 Chevy Corvette, 2016 Ford Focus
- Occupation
- Assembler
- Thread starter
- #1
So after ordering wayyyyy wayyyy back in Sept, I got a text for my dealership that my RETAIL ordered 2021 XLT 302A is at the lot. I say to myself great now starts the real battle. Since I placed my order 2 of my options skyrocketed
Max Tow up from $1350 to $1995
Retractable tonneau went from $995 to $1695
So truck price Jacked itself up about $1350 higher then my original MSRP, which is sad they wouldn't lock that in on a RETAIL order for a LOYAL customer!!
So today I start my long day of calls...
First Customer Relationship Hotline. (Which is useless since it's an "after the fact or warranty issue hotline")
They pass me to Ford Motor Credit which i thought would help me get a $1350 credit or voucher for yet another massive purchase. No help there as all they knew was I was prime credit and approved for vehicle purchase.
Next was Ford Marketing hotline which was the most promising even though I called 6 times with everything exactly that they needed...
Order number
Vin
Dealership
Both option packages and price differences...
I got put on hold more then I can remember with no help other then, "sir ask the dealership I'd they can help you " I essentially even admit ill take $1400 in FordPass points if we can even do that which they sent me over to FordPass which it's NOT possible.
So spent about 6 hours on phone for non stop run around . I Just purchased a new Raptor in October and another 2021 F150 in January so roughly $125k in vehicle purchases within 6 months of Ford SO NOBODY WAS THERE TO LISTEN OR CARE OF MY LOYOALTY. Despite waiting 7 months for a truck I might not purchase now.
When I ordered my 2020 Corvette the first day the banks opened despite the Strike, Covid, and parts shortages GM was there every step and assured there wasn't a price increase and would reach out when I had questions or issues about my Order.
Max Tow up from $1350 to $1995
Retractable tonneau went from $995 to $1695
So truck price Jacked itself up about $1350 higher then my original MSRP, which is sad they wouldn't lock that in on a RETAIL order for a LOYAL customer!!
So today I start my long day of calls...
First Customer Relationship Hotline. (Which is useless since it's an "after the fact or warranty issue hotline")
They pass me to Ford Motor Credit which i thought would help me get a $1350 credit or voucher for yet another massive purchase. No help there as all they knew was I was prime credit and approved for vehicle purchase.
Next was Ford Marketing hotline which was the most promising even though I called 6 times with everything exactly that they needed...
Order number
Vin
Dealership
Both option packages and price differences...
I got put on hold more then I can remember with no help other then, "sir ask the dealership I'd they can help you " I essentially even admit ill take $1400 in FordPass points if we can even do that which they sent me over to FordPass which it's NOT possible.
So spent about 6 hours on phone for non stop run around . I Just purchased a new Raptor in October and another 2021 F150 in January so roughly $125k in vehicle purchases within 6 months of Ford SO NOBODY WAS THERE TO LISTEN OR CARE OF MY LOYOALTY. Despite waiting 7 months for a truck I might not purchase now.
When I ordered my 2020 Corvette the first day the banks opened despite the Strike, Covid, and parts shortages GM was there every step and assured there wasn't a price increase and would reach out when I had questions or issues about my Order.
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