Detailed Information About Ford Ordering & Scheduling Process

Knickell

Well-known member
First Name
Kyle
Joined
Aug 1, 2020
Messages
2,539
Reaction score
2,559
Location
Florida
Vehicles
Mazda Protege, Ford F-150
I came across this post online at BlueOvalForums.com that thoroughly details the ordering process of a Ford vehicle and what the dealers do throughout the process. It further confirms many of the things we have learned from others here on our forum, and it fills in a few more of the blanks that many of us have had questions on.

Full credit goes to user "ice-capades" a Blue Oval Forums.



Ford Vehicle Ordering & Scheduling Process

Ford Dealers can submit vehicle orders via either the traditional CONCEPS ordering system or the newer WBDO (Web Based Dealer Ordering) system. Fleet orders and/or specification changes must be made via CONCEPS. The WBDO system only accepts stock (Dealer Stock, Demonstrator) orders and all variations of retail orders (Retail, A/X/D Plan, Etc.). Both ordering systems generate error notices and will not display pricing information until any errors are corrected.

The CONCEPS ordering system requires the Dealer to manually enter all the order codes… Year, Body Code, Priority Code, Option Codes, etc. The newer WBDO system uses plain language descriptions, etc. and only displays options available for that vehicle’s Model Year, Body Code & Order Code. Retail orders using the WBDO system default to Priority Code “19”.

Dealers assign priority codes to each order based on the Order Type. Stock orders are assigned priority codes 20-80, retail orders are assigned priority codes 10-19. Fleet orders are assigned special alpha numeric codes that represent a requested production week. The priority codes determine the order for which vehicle orders are to be selected and/or considered for scheduling. This overview doesn’t consider commodity issues (model, powertrain or option scheduling restrictions) that may be in place for a scheduling week. Commodity issues and/or restrictions can apply at either or both the regional and national levels.

The highest priority that a Dealer can use for a retail order is 10. An order with a “10” priority code will schedule ahead of an order with an “11” priority code, etc. This allows Dealers to prioritize the order in which vehicles are scheduled, especially when a Dealer may have multiple retail orders in the USOB (Unscheduled Order Bank). With the WBDO ordering system, retail orders default to priority code “19” so it’s important that a Dealer change the priority code to a lower number if they want the order to be considered for scheduling earlier compared to other orders.

Ford provides Dealers with a schedule for vehicle allocation each week on Monday mornings which shows how many vehicles of each model line that the Dealer has allocation for scheduling that week. That same weekly allocation report also includes information on any regional commodity issues or restrictions. On Monday afternoons, the Scheduling Toolbox Report is released which provides more detailed information on commodity issues and scheduling availability on a national basis. On Tuesday mornings, the AM Scheduling Preview Report is available to show Dealers which vehicle orders have been selected or previewed, on an initial basis, to be selected for scheduling that week. The same report is updated and available on Wednesday morning to show any changes based on commodity issues that may have changed.

On Wednesday afternoon, the Regional Scheduler issues a notice informing Dealers of the vehicle specifications available for scheduling for orders not already showing on the AM Preview Report. This provides Dealers with information on what vehicle specifications are available for scheduling should they have orders showing on the AM Preview Report that are not what the Dealer wants.

Ford generates what are called “SIMS Orders” each week which are Ford’s suggested orders based on commodity information available at the time. If a Dealer has vehicle allocation for scheduling that week and has no Dealer orders in the USOB or orders that don’t meet the commodity restrictions in place for that week, the scheduling system will default to trying to schedule SIMS (Smart Inventory Management System) orders if they meet any commodity restrictions in place. The SIMS orders are available to Dealers online Monday mornings and in print form on Tuesday mornings. Dealers can enter their own vehicle orders or change the Ford generated SIMS orders.

Ford Dealers earn vehicle scheduling allocation each month based on reported vehicle sales, current inventory, projected sales, etc. Each month, Dealers usually meet with their Ford Zone Manager to review the allocation offered for scheduling the following month. A Dealer can accept the suggested allocation per vehicle line or change their commitment. Should a Dealer want more allocation than offered for a vehicle line, they can submit a request for supplemental allocation which will be considered based on total allocation available and commitments from other Dealers in their Zone. There are times when Dealers accept less allocation than offered for a vehicle line which makes that allocation available to other Dealers that may be looking for additional inventory. At other times, a Dealer may want more allocation for a vehicle line than Ford has offered. A supplemental allocation request is how Dealers can get allocation for extra inventory.

A Dealer needs allocation each week for scheduling for each vehicle line. Even without allocation for a vehicle line, Ford is pretty good at trying to schedule retail orders even when a Dealer doesn’t have allocation that week. When a Dealer knows that they don’t have scheduling allocation, it’s always a good idea for them to provide the retail order information (Body Code & Order Number) to their Ford Zone Manager and the Regional Scheduler. The Regional Scheduler can reprioritize the retail order to priority code “01” which basically forces the Ford scheduling system to schedule the unit ASAP unless extreme commodity restrictions prevent the scheduling. When a Dealer doesn’t have allocation, the Ford Zone Manager may try to get the allocation from another Dealer that is willing to give up their allocation.

Ford scheduling is done on Thursday’s but at times scheduling may be carried over to Friday’s due to scheduling, commodity or other issues. Vehicle scheduling confirmations are available on Friday mornings for allocation scheduled on Thursday.

With only a few exceptions (Focus RS, EcoSport, Transit Connect) VIN numbers are generated at the time that an order is “Submitted to Plant” for scheduling. The initial scheduling information will show an order scheduled for a production week. Afterwards, the information will be updated to show production for a particular date. Along the process, the vehicle order status information will be updated along with the ETA (Estimated Time of Arrival) at the dealership.

Years ago, the ordering process was much easier, with few or limited commodity issues to deal with. Ford’s vehicle scheduling was mostly driven by scheduling and building vehicles based on Dealer orders to meet Market demands. For a number of years now, the ordering process has become more complex and time consuming based on the constantly changing commodity issues and restrictions. It is now not uncommon for allocation to roll over to the following week because manufacturing can’t accurately forecast how many vehicles can be scheduled for production. In many cases, it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand.


The overall vehicle order process, scheduling and status updates is listed below for reference.



· Dealer places order into the USOB (Unscheduled Order Bank)
· When Dealer has vehicle allocation for scheduling, orders are scheduled based on Order Type, Priority Code and commodity restrictions.

o Scheduled vehicle orders display as “Submitted to Plant” on the Dealer’s daily schedule status report.


o Vehicle orders are assigned a VIN number when scheduled except for certain vehicle lines (EcoSport, Focus RS, Transit Connect)


o The initial vehicle scheduling notice will include information for the scheduled week of production. The initial ETA (Estimated Time of Arrival) is usually provided within a few days of the scheduling notice.


o Dealers can change vehicle specifications for a scheduled vehicle up until the vehicle is “locked in” for production or about two weeks prior to the scheduled build date. Specifications for certain vehicle lines (EcoSport, Focus RS, etc.) cannot be changed once scheduled.


§ Dealers are limited to making 6 changes to scheduled orders.
§ Dealers cannot change Order Type, Body Code, Order Code (Package/Trim Level)


· Vehicle order is next updated with a scheduled production date.


· Vehicle goes into production and shows as “Sent to Plant” on the Dealer’s daily status report.


o Vehicle invoices and window stickers are generated and available to Dealers at about this time.


· Dealer’s daily status report shows updates on production status.


· Vehicle status updated to “Produced”


· Vehicle status updated to “Released” meaning that the vehicle has been released for shipment.


· Vehicle is loaded on rail car. Dealer is provided with carrier information (Canadian National, Norfolk Sothern, etc.) along with the actual rail car number.


· Vehicle status is updated to show arrival at the final rail destination (Ramp 41/Newark, NJ)


· Vehicle is received by the car carrier (Fleet Car, Diversified Automotive, etc.) for delivery to the dealership.


· Vehicle is delivered to the dealership.

Dealers have access to the “Vehicle Visibility” application which provides status updates on a 24/7 basis for any vehicle order.
Advertisement

 
Last edited:

Jack in Prescott

Well-known member
First Name
Jack
Joined
Nov 19, 2020
Messages
179
Reaction score
220
Location
Prescott AZ
Vehicles
2021 Lariat PB, 2014 Mazda3
I found this trend interesting:
"For a number of years now...it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand."

It would seem that the 'higher content models', which Ford might want to prioritize, are the same vehicles most likely to have restrictions and/or vendor supply issues. AKA: Ford appears to be etween a rock and a bigger rock.

Jack
 
OP
OP
Knickell

Knickell

Well-known member
First Name
Kyle
Joined
Aug 1, 2020
Messages
2,539
Reaction score
2,559
Location
Florida
Vehicles
Mazda Protege, Ford F-150
I found this trend interesting:
"For a number of years now...it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand."

It would seem that the 'higher content models', which Ford might want to prioritize, are the same vehicles most likely to have restrictions and/or vendor supply issues. AKA: Ford appears to be etween a rock and a bigger rock.

Jack
Good point. I wonder what they consider “higher content”. Lariat and up?
 

Jack in Prescott

Well-known member
First Name
Jack
Joined
Nov 19, 2020
Messages
179
Reaction score
220
Location
Prescott AZ
Vehicles
2021 Lariat PB, 2014 Mazda3
Does the window sticker indicate anywhere the build location, Dearborn or KC?

Jack
 

PeterD16

New member
First Name
Pete
Joined
Jan 20, 2021
Messages
4
Reaction score
3
Location
Ohio
Vehicles
F150
Does the window sticker indicate anywhere the build location, Dearborn or KC?

Jack
You can determine which plant the truck is assembled from the VIN. If the second to last letter is a ‘F’, then it is Dearborn. If it is a ‘K’, it is Kansas.
 

WoodstockC

Active member
First Name
Carl
Joined
Feb 10, 2021
Messages
27
Reaction score
14
Location
Woodstock,CT
Vehicles
Acura RDX and GMC Yukon
After 36 days and nothing about my order, the dealer contacted Ford and told me that it had been moved to a priority 1 code. He also told me that ford was short on some parts for my build and it would move into production as soon as the parts are available. He was able to give me an order number and as soon as the VIN is available they would send it to me. Does this sound right? Everything here says the best code is a 10.
 

Mr. Ed

Member
First Name
Russell
Joined
Feb 22, 2021
Messages
8
Reaction score
1
Location
NC
Vehicles
GT350, Silverado, Miata
Occupation
Retired
As far as production times, what is the difference if a dealer places your order as Retail versus Special. Is allocation more of an issue with delayed VIN assignments
 

DeliveryJay

Well-known member
First Name
Jay
Joined
Apr 1, 2021
Messages
238
Reaction score
250
Location
Calgary AB
Vehicles
2019 f150
Occupation
Driver
I came across this post online at BlueOvalForums.com that thoroughly details the ordering process of a Ford vehicle and what the dealers do throughout the process. It further confirms many of the things we have learned from others here on our forum, and it fills in a few more of the blanks that many of us have had questions on.

Full credit goes to user "ice-capades" a Blue Oval Forums.



Ford Vehicle Ordering & Scheduling Process

Ford Dealers can submit vehicle orders via either the traditional CONCEPS ordering system or the newer WBDO (Web Based Dealer Ordering) system. Fleet orders and/or specification changes must be made via CONCEPS. The WBDO system only accepts stock (Dealer Stock, Demonstrator) orders and all variations of retail orders (Retail, A/X/D Plan, Etc.). Both ordering systems generate error notices and will not display pricing information until any errors are corrected.

The CONCEPS ordering system requires the Dealer to manually enter all the order codes… Year, Body Code, Priority Code, Option Codes, etc. The newer WBDO system uses plain language descriptions, etc. and only displays options available for that vehicle’s Model Year, Body Code & Order Code. Retail orders using the WBDO system default to Priority Code “19”.

Dealers assign priority codes to each order based on the Order Type. Stock orders are assigned priority codes 20-80, retail orders are assigned priority codes 10-19. Fleet orders are assigned special alpha numeric codes that represent a requested production week. The priority codes determine the order for which vehicle orders are to be selected and/or considered for scheduling. This overview doesn’t consider commodity issues (model, powertrain or option scheduling restrictions) that may be in place for a scheduling week. Commodity issues and/or restrictions can apply at either or both the regional and national levels.

The highest priority that a Dealer can use for a retail order is 10. An order with a “10” priority code will schedule ahead of an order with an “11” priority code, etc. This allows Dealers to prioritize the order in which vehicles are scheduled, especially when a Dealer may have multiple retail orders in the USOB (Unscheduled Order Bank). With the WBDO ordering system, retail orders default to priority code “19” so it’s important that a Dealer change the priority code to a lower number if they want the order to be considered for scheduling earlier compared to other orders.

Ford provides Dealers with a schedule for vehicle allocation each week on Monday mornings which shows how many vehicles of each model line that the Dealer has allocation for scheduling that week. That same weekly allocation report also includes information on any regional commodity issues or restrictions. On Monday afternoons, the Scheduling Toolbox Report is released which provides more detailed information on commodity issues and scheduling availability on a national basis. On Tuesday mornings, the AM Scheduling Preview Report is available to show Dealers which vehicle orders have been selected or previewed, on an initial basis, to be selected for scheduling that week. The same report is updated and available on Wednesday morning to show any changes based on commodity issues that may have changed.

On Wednesday afternoon, the Regional Scheduler issues a notice informing Dealers of the vehicle specifications available for scheduling for orders not already showing on the AM Preview Report. This provides Dealers with information on what vehicle specifications are available for scheduling should they have orders showing on the AM Preview Report that are not what the Dealer wants.

Ford generates what are called “SIMS Orders” each week which are Ford’s suggested orders based on commodity information available at the time. If a Dealer has vehicle allocation for scheduling that week and has no Dealer orders in the USOB or orders that don’t meet the commodity restrictions in place for that week, the scheduling system will default to trying to schedule SIMS (Smart Inventory Management System) orders if they meet any commodity restrictions in place. The SIMS orders are available to Dealers online Monday mornings and in print form on Tuesday mornings. Dealers can enter their own vehicle orders or change the Ford generated SIMS orders.

Ford Dealers earn vehicle scheduling allocation each month based on reported vehicle sales, current inventory, projected sales, etc. Each month, Dealers usually meet with their Ford Zone Manager to review the allocation offered for scheduling the following month. A Dealer can accept the suggested allocation per vehicle line or change their commitment. Should a Dealer want more allocation than offered for a vehicle line, they can submit a request for supplemental allocation which will be considered based on total allocation available and commitments from other Dealers in their Zone. There are times when Dealers accept less allocation than offered for a vehicle line which makes that allocation available to other Dealers that may be looking for additional inventory. At other times, a Dealer may want more allocation for a vehicle line than Ford has offered. A supplemental allocation request is how Dealers can get allocation for extra inventory.

A Dealer needs allocation each week for scheduling for each vehicle line. Even without allocation for a vehicle line, Ford is pretty good at trying to schedule retail orders even when a Dealer doesn’t have allocation that week. When a Dealer knows that they don’t have scheduling allocation, it’s always a good idea for them to provide the retail order information (Body Code & Order Number) to their Ford Zone Manager and the Regional Scheduler. The Regional Scheduler can reprioritize the retail order to priority code “01” which basically forces the Ford scheduling system to schedule the unit ASAP unless extreme commodity restrictions prevent the scheduling. When a Dealer doesn’t have allocation, the Ford Zone Manager may try to get the allocation from another Dealer that is willing to give up their allocation.

Ford scheduling is done on Thursday’s but at times scheduling may be carried over to Friday’s due to scheduling, commodity or other issues. Vehicle scheduling confirmations are available on Friday mornings for allocation scheduled on Thursday.

With only a few exceptions (Focus RS, EcoSport, Transit Connect) VIN numbers are generated at the time that an order is “Submitted to Plant” for scheduling. The initial scheduling information will show an order scheduled for a production week. Afterwards, the information will be updated to show production for a particular date. Along the process, the vehicle order status information will be updated along with the ETA (Estimated Time of Arrival) at the dealership.

Years ago, the ordering process was much easier, with few or limited commodity issues to deal with. Ford’s vehicle scheduling was mostly driven by scheduling and building vehicles based on Dealer orders to meet Market demands. For a number of years now, the ordering process has become more complex and time consuming based on the constantly changing commodity issues and restrictions. It is now not uncommon for allocation to roll over to the following week because manufacturing can’t accurately forecast how many vehicles can be scheduled for production. In many cases, it seems that either because of vendor supply issues or other factors that Ford skews vehicle scheduling to higher content models in order to maximize corporate profits rather than scheduling vehicle production to meet Dealers orders or Market demand.


The overall vehicle order process, scheduling and status updates is listed below for reference.



· Dealer places order into the USOB (Unscheduled Order Bank)
· When Dealer has vehicle allocation for scheduling, orders are scheduled based on Order Type, Priority Code and commodity restrictions.

o Scheduled vehicle orders display as “Submitted to Plant” on the Dealer’s daily schedule status report.


o Vehicle orders are assigned a VIN number when scheduled except for certain vehicle lines (EcoSport, Focus RS, Transit Connect)


o The initial vehicle scheduling notice will include information for the scheduled week of production. The initial ETA (Estimated Time of Arrival) is usually provided within a few days of the scheduling notice.


o Dealers can change vehicle specifications for a scheduled vehicle up until the vehicle is “locked in” for production or about two weeks prior to the scheduled build date. Specifications for certain vehicle lines (EcoSport, Focus RS, etc.) cannot be changed once scheduled.


§ Dealers are limited to making 6 changes to scheduled orders.
§ Dealers cannot change Order Type, Body Code, Order Code (Package/Trim Level)


· Vehicle order is next updated with a scheduled production date.


· Vehicle goes into production and shows as “Sent to Plant” on the Dealer’s daily status report.


o Vehicle invoices and window stickers are generated and available to Dealers at about this time.


· Dealer’s daily status report shows updates on production status.


· Vehicle status updated to “Produced”


· Vehicle status updated to “Released” meaning that the vehicle has been released for shipment.


· Vehicle is loaded on rail car. Dealer is provided with carrier information (Canadian National, Norfolk Sothern, etc.) along with the actual rail car number.


· Vehicle status is updated to show arrival at the final rail destination (Ramp 41/Newark, NJ)


· Vehicle is received by the car carrier (Fleet Car, Diversified Automotive, etc.) for delivery to the dealership.


· Vehicle is delivered to the dealership.

Dealers have access to the “Vehicle Visibility” application which provides status updates on a 24/7 basis for any vehicle order.






Here is the link to the page on Blue Oval Forum for reference:


https://blueovalforums.com/forums/index.php?/topic/63667-ford-vehicle-ordering-scheduling-process/&fbclid=IwAR3i58g4u4IkccvBqxa2BEMOzE3VUQKeHE8ipIlGKHjyM_1IVowx_YS6F8w
My dealer tells me my order is in production yet no VIN number assigned.... seems odd or does that happen
 

imnuts

Well-known member
First Name
Mark
Joined
Mar 1, 2021
Messages
330
Reaction score
250
Location
Dirty Jerz
Vehicles
'21 502A Powerboost 4×4
Occupation
Adult Babysitter
My dealer tells me my order is in production yet no VIN number assigned.... seems odd or does that happen
My sales guy said the same thing. Meanwhile, I got the VIN elsewhere two weeks ago and my special order truck is currently listed on the dealer website as "in transit"...
 

texag

Well-known member
Joined
Mar 22, 2021
Messages
151
Reaction score
136
Location
CA
Vehicles
2010 Silverado
So my truck seems to have been sent to factory for a 9 Apr build just before the shutdowns. Does this mean it should still be built relatively soon or could I still get bumped a month or more?
1617496895617.jpeg
 

DeliveryJay

Well-known member
First Name
Jay
Joined
Apr 1, 2021
Messages
238
Reaction score
250
Location
Calgary AB
Vehicles
2019 f150
Occupation
Driver
My sales guy said the same thing. Meanwhile, I got the VIN elsewhere two weeks ago and my special order truck is currently listed on the dealer website as "in transit"...
How did you find your VIN elsewhere
 

imnuts

Well-known member
First Name
Mark
Joined
Mar 1, 2021
Messages
330
Reaction score
250
Location
Dirty Jerz
Vehicles
'21 502A Powerboost 4×4
Occupation
Adult Babysitter
So my truck seems to have been sent to factory for a 9 Apr build just before the shutdowns. Does this mean it should still be built relatively soon or could I still get bumped a month or more?
Your build will be moved back.

How did you find your VIN elsewhere
Pioneer at F150 Forum was able to find my VIN based on details I provided (where, when, & what I ordered)
 
Advertisement

 
Advertisement
Top