Knickell
Well-known member
Question for you guys. My order specs and options look correct on both the Ford tracker and VIN tracker posted on our forum. Has anyone experienced/noticed it being incorrect once their window sticker posts?
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If you change the order, your truck goes back-in-line.Can someone tell me how this ordering process works? The dealer left 2 rather important things off the order that was in the summary sheet I sent over to him. The 7.2kW power and the towing package. I don't want this truck. I was told it was already scheduled and he has apologized many times about it, but never offered me the option to cancel.
What is my recourse?
I am a bit bummed right now.
No. Did you have that happen or something?Question for you guys. My order specs and options look correct on both the Ford tracker and VIN tracker posted on our forum. Has anyone experienced/noticed it being incorrect once their window sticker posts?
How exactly were they going to fix a missing 7.2kW power and the towing package after it arrived?This was way to hard, but I got him to agree to re-order. I got the guilt trip about not letting them try to fix it when it arrived. It took me saying I am going to refuse the truck when it arrives to finally getting him to consider re-ordering.
He is sending over his build sheet for me to verify before submitting. After how hard this is been, I don't even want order through them but I feel like its the best. I am just angry as to how hard it was to get him to re-order when most people on here talk about canceling or even re-ordering like it was very easy to do. This was worse than haggling over a price.
How exactly were they going to fix a missing 7.2kW power and the towing package after it arrived?
With mine, the BUILD SHEET was correct, but as I noted, I made the assumption that the build sheet WAS the same ordering system, and all he had to do was click "submit" or something. The tracker had always had the incorrect order that left out a key feature. If I would have proofread the tracker (which is available well ahead of window sticker) I would have caught it!! But you have to painfully go line item by line item. It is easier to analyze on the window sticker but at that point it is too late!Question for you guys. My order specs and options look correct on both the Ford tracker and VIN tracker posted on our forum. Has anyone experienced/noticed it being incorrect once their window sticker posts?
This true. My build sheet had the tan interior and I called my dealer and they changed it that day.With mine, the BUILD SHEET was correct, but as I noted, I made the assumption that the build sheet WAS the same ordering system, and all he had to do was click "submit" or something. The tracker had always had the incorrect order that left out a key feature. If I would have proofread the tracker (which is available well ahead of window sticker) I would have caught it!! But you have to painfully go line item by line item. It is easier to analyze on the window sticker but at that point it is too late!
BOTTOM LINE: The build sheet is NOT the actual order. Everyone needs to USE THE TRACKER to inspect your order extremely carefully BEFORE the window sticker shows up!! You have a window from VIN available up until window sticker (about 8 days before build date) to do all the proofreading! Then only some options can be fixed while others will reset you to the beginning of the process.
You mean your approved build sheet was correct with tan, and the order started with a non-tan color?This true. My build sheet had the tan interior and I called my dealer and they changed it that day.
The build sheet was black, it showed up tan in the tracking website, changed it to black.You mean your approved build sheet was correct with tan, and the order started with a non-tan color?