Dealer Left off 2 options and Truck is scheduled - Updated Page 2

[F150 Voodoo]

Can someone tell me how this ordering process works? The dealer left 2 rather important things off the order that was in the summary sheet I sent over to him. The 7.2kW power and the towing package. I don't want this truck. I was told it was already scheduled and he has apologized many times about it, but never offered me the option to cancel.

What is my recourse?

I am a bit bummed right now.

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[SFD9]

Don’t accept it. Your money down was for the one you spec’d, not the mistake they made. Re-order the one you wanted

 

[Roady]

Can someone tell me how this ordering process works? The dealer left 2 rather important things off the order that was in the summary sheet I sent over to him. The 7.2kW power and the towing package. I don't want this truck. I was told it was already scheduled and he has apologized many times about it, but never offered me the option to cancel.

What is my recourse?

I am a bit bummed right now.

When did you order? If it was recently, I would have a hard time believing it is scheduled already. SFD9 is right, just have them re-order with a high priority code.

 

[05RubiconLJ]

That is their truck now. They should be ordering you the correct truck immediately or offering you a hefty discount to take this one. It is in their best interest to just reorder and sell the original truck at retail.

 

[mortgagemaniac]

I ordered a truck in October and found out in early January that the 360 camera was left off the order. I called my dealer and he immediately said no problem and ordered me another truck since we couldn't find one in the area that met my liking. He told me that he would have no problem selling the truck without the camera. The two items they left off of your truck should not keep them from being able sell that truck. But you will be delayed in getting one of course if they have to reorder. My new order was placed on 1/9 and is currently sitting in Dearborn awaiting shipment.

 

[F150 Voodoo]

It was ordered last week. I was told today it was already scheduled for the 22nd.

I will ask him to re-order tomorrow. If he doesn't offer that, I will just refuse it when it arrives. Part of getting the Powerboost was for the Pro Power On Board option. I could live with the lower tow package but I am just frustrated. Hopefully I get this resolved tomorrow.

 

[wmuav8tor]

When did you order? If it was recently, I would have a hard time believing it is scheduled already. SFD9 is right, just have them re-order with a high priority code.

My truck was ordered on Jan 11th and scheduled on January 14th

 

[Roady]

My truck was ordered on Jan 11th and scheduled on January 14th

Sure, you have a scheduled build date right after you order, but that date is likely 6-12 weeks from now and can be canceled and re-ordered during this time. I also ordered on Jan 11th but my build isn't "scheduled" until April 5th.

 

[Roady]

It was ordered last week. I was told today it was already scheduled for the 22nd.

I will ask him to re-order tomorrow. If he doesn't offer that, I will just refuse it when it arrives. Part of getting the Powerboost was for the Pro Power On Board option. I could live with the lower tow package but I am just frustrated. Hopefully I get this resolved tomorrow.

How on earth did you get a 4 week build on a Powerboost?

 

[CnB150Lariat]

Don’t accept it. Your money down was for the one you spec’d, not the mistake they made. Re-order the one you wanted

This

 

[rathbunr5]

If you want to make the trip to CT I’ll order you the exact truck you want and spec it out correctly. LoL

Seems like the person responsible for building their custom orders made a mistake, it happens, people are human, but they shouldn’t make you buy it. They should accept the mistake and re order you a truck or try and locate something the way you want it.

 

[2AActuary]

Can someone tell me how this ordering process works? The dealer left 2 rather important things off the order that was in the summary sheet I sent over to him. The 7.2kW power and the towing package. I don't want this truck. I was told it was already scheduled and he has apologized many times about it, but never offered me the option to cancel.

What is my recourse?

I am a bit bummed right now.

Not to be rude- but THEIR lack of attention to detail is not your problem. You spec’d out a machine; they failed to properly enter said specs into the system. Their problem and a reputable dealer should (1) easily understand that and (2) try to remediate the issue to your liking. There’s a way to absolutely get your point across without being difficult or confrontation. Fact based dialog without getting people on the defensive.

 

[daemonic3]

I guess this happens often. I had 2 retail orders at 2 dealers (accidental, but am grateful now) and one got scheduled about 2 weeks ahead of the other. I didn't notice until the 2nd one was invoiced that the prices didn't match. I figured out the first one left off the active prep 2.0. If I'm paying this much for a truck, then I want that feature dammit! So first dealer can just sell it to a walk-in, and I'll grab the 2nd truck.

The crappy part is the 1st truck was delivered YESTERDAY! I'm using all my willpower to wait 2 more weeks for that stupid feature.

By the way, the build sheets I approved with each dealer were both correct. Somehow he screwed up when he entered it into the system. I just assumed the build sheet WAS the system and never checked the tracker or window sticker further to verify.

 

[jwgreene]

When did you order? If it was recently, I would have a hard time believing it is scheduled already. SFD9 is right, just have them re-order with a high priority code.

Mine was ordered on 2/24. Got a message from my dealer on 2/25 that it was moved to scheduled. Seems things are picking up a bit concerning production now.

 

[Knickell]

Ditto what many other fine users have said. It’s really on them to fix it.


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