Asphaltman
Well-known member
- Joined
- Jul 14, 2020
- Threads
- 18
- Messages
- 269
- Reaction score
- 156
- Location
- Salt Lake City
- Vehicles
- 2022 F150, 2021 F150, 2018 F-150 1997 F-250H
- Occupation
- Entrepreneur
- Thread starter
- #1
I'm in a little dilemma....and wanted to see the consensus of people here. I know the surveys are extremely important to the dealer. So much so that I have already received an email and phone call alerting me to watch for the survey, and if things arent perfect to let them know.... I have a great relationship with my dealer, and as such, I wouldn't want to do anything to hurt them. So far they are working through issues I have, but time will tell once we get it wrapped up. My biggest problem is, I am pretty bugged with Ford. Like many of you here, I have had fit and finish issues that are just a joke. None of my doors were aligned, condensation in an LED light, I had several paint issues, just today (a week after delivery) I noticed a paint run near the tailgate, along with other misc body trim issues. To top it off, at some point prior to delivery, there was light damage to the tailgate plastic, and a small burn mark in the paint, like someone who caused a scratch was trying to remove it. So far the dealer has agreed to fix everything. I'm sure they can bill Ford for most, but the tailgate scratch may be on them...
So back to my original point, I have the email survey from Ford and hope to give glowing remarks to the dealer, however, I am not at all happy with Ford or this experience. I get new trucks every two years, so I know what to expect, and I have never seen such a Boeing-style crap assembly process.
What are your thoughts on how to communicate to Ford, but spare the dealer as so far they are trying to solve the issues?
So back to my original point, I have the email survey from Ford and hope to give glowing remarks to the dealer, however, I am not at all happy with Ford or this experience. I get new trucks every two years, so I know what to expect, and I have never seen such a Boeing-style crap assembly process.
What are your thoughts on how to communicate to Ford, but spare the dealer as so far they are trying to solve the issues?
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