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LariatLover

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itsdchz

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United road. But I kept trying and it worked.

this is what I see about my truck

A0D2F0BB-E8C9-445D-AB77-D7BFDC7AE947.png
Exactly how it should. Has it made it to to shipping yard on rail? That is your dealer, correct?
 

LariatLover

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Im not sure where it is. That screen shows “Inactive”

I’m guessing that means it hasn’t arrived there yet
 
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itsdchz

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Im not sure where it is. That screen shows “Inactive”

I’m guessing that means it hasn’t arrived there yet
Did you get rail car info?
 

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I’m not sure where to find that.

My window sticker shows Convoy, not rail.
 

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itsdchz

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I’m not sure where to find that.

My window sticker shows Convoy, not rail.
Ahhh ok. Have you tracked completion of your Truck?
I find it odd that your convoy shows a dealer in Florida and sticker stated convoy. Even United Road states a CSX ramp. Undoubtedly, you will be rail until rail yard somewhere closer to your location. Have you verified any shipping info from dealer/ford customer service?
 

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Not sure I quite understand what your saying.

I’ve learned the following from Ford:

Shows still awaiting shipment

Their roadmap says VehiShip will pickup in DRB and transport to rail yard in New Boston, MI.

Truck will arrive in Orlando and then go by convoy to Dealer.
 
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itsdchz

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Not sure I quite understand what your saying.

I’ve learned the following from Ford:

Shows still awaiting shipment

Their roadmap says VehiShip will pickup in DRB and transport to rail yard in New Boston, MI.

Truck will arrive in Orlando and then go by convoy to Dealer.
Got it -
United will not show anything until it is at the railyard and scheduled to go to your dealer. You will need to find out from Ford marketing chat or a phone call to receive your rail car info.
Once you have rail car info, your truck will start moving rail to somewhere close to Florida or in Florida.
As of right now if you talk to the dealership or Ford, and they do not state that your truck is shipped, it is either still at the assembly line, or it is awaiting shipment at a ramp at the assembly plant.
Therefore, nothing again, will show up on United until it is closer to the time for it to be picked up via convoy after rail shipment.
 

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Hey my fellow F150 members. Recently received our Bronco after waiting over 2 years to produce and ship, to add to our garage.

The process was excruciating, painful and ugly. Logistics was a nightmare! I turned into an OCD stalker. My relentless pursuit of answers may help many of you wanting to untilze links and info from Ford.

Other than hunt multiple threads, I compiled much of my info at Bronco6G (recopied below for your reference). Hope it helps!
_________________________



Just like many of us, I have found many different ways to find where my Bronco was in the process, what the status was at any given time, and what the hell is going on with lost shipments, time delays and unspecified delays.

Many of us have been very anxious to receive our new Bronco, and many of us have been delayed for many different reasons. After 2 years, 4 months, and 6 days of waiting since my original reservation date, I have compiled a lot of information that may be useful to some of you. If you are looking to find information on different parts of the Bronco journey, I am sharing information found within many different threads and forum members posts.

I do not take credit for finding out all of this info and certainly am not passing it off as my own.

Thank you to the original forum members who posted information or sent me information to help me during my process. I thought out of courtesy, I could pass it on to others who are relentless about finding information, having OCD New Bronco Syndrome, or just simply want answers faster than Ford can provide them. Please see below and take whatever you can from it for your own use.

Added Reference of our Journey:
Reservation: 9.13.20
Reservation Converted to Order: 1.30.2021
Reservation Converted to 2022: 3.6.21
2022 Confirmed by Ford: 10.7.21
Build Week Confirmed: 8.22.2022
Build Week Bumped: 8.29.2022
Build Week Bumped: 9.05.2022
Blend Date: 9.07.2022
Build Completed: 9.08.2022
Mod Shop Completed: 9.24.2022
Ford Stated Shipped: 10.05.2022
In-Transit- Shipped, but still at MAP: 10.05.2022 - 11.13.2022
Actual Ship Date and Railcar Info Provided: 11.13.2022
Arrival to Richmond Railyard: 12.03.2022
Delivery: 12.06.2022
*** Estimated Delivery Dates From Ford***
09/24, 09/28, 10/04, 10/16, 10/26, 10/28, 11/01, 11/09, 11/12, 11/19, 11/21, 11/27, 11/29, 12/01, 12/04, 12/06, 1219, 12/14, 12/16

Bronco Tracking and Links, Timelines to Help with Delays and Frustration

Ford Marketing Team CSR

Gives updates, railcar number-
More info than the general help regular Ford Customer Service
800-334 4375
Voice prompt, Customer Representative, when prompted, press #2 for SUV/Truck
ALWAYS take survey, and give - 5, 1, 5, 5

Have a Reservation?
Copy and paste into browser:

https://www.ford.com/buy/reserve/details.html?reservationId=xxxxxxxxx
XXXXXXXX = Reservation ID#

Another Ford Tracker Using Reservation ID
Copy and paste into browser:

https://www.ford.com/buy/manage.html?reservationId=xxxxxxxxx
XXXXXXXXX= ADD YOUR RESERVATION ID

Have a VIN?
Copy an paste into browser:

https://shop.ford.com/vehicleordertracking/status/?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXX = ADD YOUR VIN

Have VIN and Want Window Sticker?
Copy and paste into browser:

https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=xxxxxxxxxxxxxxxxx
XXXXXXXXXXXXXXXX= ADD YOUR VIN

OrderTrack APP - NOW Closed

https://ordertrack.app/order/?order_number=4535&vin=XXXXXXXXXXXXXXXX
XXXX= Order number - ADD YOUR VIN

Price Protection Thread- Dealer will Need to Know This:

https://www.bronco6g.com/forum/thre...otection-flowchart.46571/page-25#post-1643321

New United Car Transporter
Used by many Dealers/Railways, helps to see that your order orBronco is expected to go to correct Dealership

https://www.unitedroad.com/delivery-receipt

Add VIN, use desktop not mobile, and CAPTCHA

Create an account. YouTube has tutorials. Use your own email and use VIN.

https://new.unitedroadlogistics.com/Oviss/Screens/CustomerTracking/orders


Railway/Tracking info:
CSX

1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE
6. That's it; enjoy your updated status report.

Union Pacific (UP)
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

Norfolk Southern (NS)
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

BNSF Rail Car Tracker- Remove Leading zero’s From Car Number- if necessary

https://portal.beltrailway.com/trace/tracecar/

BNSF Railway Maps

https://www.bnsf.com/ship-with-bnsf/maps-and-shipping-locations/rail-network-maps.page

https://www.bnsf.com/bnsf-resources...d-shipping-locations/intermodal-map-large.pdf

https://www.bnsf.com/bnsf-resources...aps-and-shipping-locations/automotive-map.pdf

Barstow Train Railyard Switch Camera
Google search your local area, you will be surprised on how many webcams may be available to see your train and stalk it!
Barstow, California, USA | Virtual Railfan LIVE


Ford Executive Contact Info
Email works best.. send to all, be courteous, many have been very successful with resolutions.

Jim Azzouz
Director, Customer Experience
1 American Road
Dearborn, MI 48126
[email protected]

Elena Ford
Chief Customer Experience Officer
1 American Road
Dearborn, MI 48126
[email protected]

Frederiek Toney
Vice President Global Ford Customer Service Division
1 American Road
Dearborn, MI 48126
[email protected]

Chief Executive
Jim Farley
President and CEO
1 American Road
Dearborn, MI 48126
(313) 322-3000
[email protected]

Sarah Holm
Manager, Digital & Social Media Communications
1 American Rd
Dearborn, Michigan, 48126
Twitter @SarahHolm

A Snapshot of Our Rail Travel for Reference Only YMMV:
Railcar#: NKCR007389
CSX

November 13
Rail Trip Started (RTS)
Location: Michigan AP - 4G 4280 Hannan Rd CANTON MI US 48184
Event Time: 11/13/2022 08:34 AM

November 13
Load Wayne MI

November 18
Arrived, Willard OH CSXT Nov 18 2:05 am Delivery Chicago clearing IL now at N0V 20 8:45 am

November 18
Nov 18 scheduled Chicago, Clearing Nov 18 - 8ish AM, moved to Nov 19, Nov 20, Nov 21

November 22
Update: Interchange Arrived (ICH)
Location: CHICAGO, IL CHICAGO IL US
Event Time: 11/22/2022 09:28 AM
Offered to foreign carrier Chicago Clearing 3:17 CST

Left Chicago Clearing 2030 November 22 Interchange complete
Interchange Complete (ICR)
Location: CLEARING, IL CLEARING IL US
Event Time: 11/22/2022 12:30 PM

November 24
Arrive- Gibson Indiana 2:00 pm

November 25
Received at interchange Blue island IL 2:37 pm
Departed Joliet IL 9:20PM
Departed Williamsfield IL BNSF 11:55 pm November 25

November 26
Departed Eaton Missouri 6:25am
Departed Logistics Park, KS 9:24am
Departed Augusta KS 1:50pm
Departed Mulvane KS 2:35pm
Departed gaitlin? Ok 7:26 pm
Departed Shattuck OK 9:24 pm

November 27
Departed St Francis, TX 12:27am
Departed Friona TX 4:53am
Departed Gallagher NM 6:23 pm
Departed Melrose NM 7:20 pm
Departed Thoreau? NM 9:20pm
Departed federaren? NM 10:23 pm
Departed Lucy Lu ? NM 10:59 pm

November 28
Departed Delias ?NM 5:23 am
Departed Melina ?AZ 7:27am
Departed Hibbard AZ 8:06 am
Arrived Winslow AZ 9:47 am
Departed Canyon Diablo AZ 11:06am
Departed Flagstaff AZ 12:49 pm
Departed Bellemont AZ 1:09 pm
Departed Williams JCT AZ 1:44 pm
Departed Eagles Nest AZ 2:24 pm
Departed Pucalay ? AZ 3:02 pm
Departed peach springs AZ 4:04 pm
Departed Topock AZ 5:54 pm
Departed Needles CA 6:33pm
Departed idis CA 7:23 pm
Departed Amboy CA 9:03 pm
Departed Siberia CA 9:34 pm

November 29
Arrived Barstow CA 1:59am

December 01
Departed Barstow CA 11:50am
Departed Hinkley CA 12:20 pm
Departed Boron CA 12:54 pm
Departed Sanborn CA 1:22 pm
Departed Mojave CA 1:31 pm
Arrived Bakersfield 5:18pm

December 02
Departed Bakersfield CA 11:47am
Departed Shafter CA 2:19pm
Departed Elmo CA 3:07pm
Departed Corcoran CA 4:12pm
Departed Conejo CA 5:00pm
Arrived Fresno CA 7:19pm
Departed Stockton CA 9:30pm
Departed Bixler CA 10:15pm

December 03
Arrived Point Richmond CA 12:45 am

December 04
Placed at customer location Richmond 1:03pm
Called dealer, asked them to pull it for delivery

December 05
Empty - Released by customer 6:17 pm
Promptly called dealer, asked again to verify it was pulled

December 06
Arrived at Dealership 8:30am


Hope this helps ease someone’s waiting pain!
This was extremely helpful! We were in the awaiting shipment purgatory for several months.
I emailed each of those individuals. It was Jim Azzouz that emailed me back with a form response saying he was forwarding my concern.
A week later, Corri Embry, from the Executive Customer Liason office emailed me informing me she would do all she could to help.
A week later, she called me. Told me she had my truck pulled from the waiting lot and shipped out “Priority.”
Next day she calls again and says it just boarded the train. It should be to you in 10-14 days. She provided a rail car number, which I have been tracking. CSX confirms the rail car with my truck will be in Orlando on 2/10. I imagine a couple more days after that the dealer will have it.
Great advice for this forums OP!
 
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itsdchz

itsdchz

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This was extremely helpful! We were in the awaiting shipment purgatory for several months.
I emailed each of those individuals. It was Jim Azzouz that emailed me back with a form response saying he was forwarding my concern.
A week later, Corri Embry, from the Executive Customer Liason office emailed me informing me she would do all she could to help.
A week later, she called me. Told me she had my truck pulled from the waiting lot and shipped out “Priority.”
Next day she calls again and says it just boarded the train. It should be to you in 10-14 days. She provided a rail car number, which I have been tracking. CSX confirms the rail car with my truck will be in Orlando on 2/10. I imagine a couple more days after that the dealer will have it.
Great advice for this forums OP!
This made my day- even though I didn’t provide all info that helped you, I’m glad to have a part in moving it forward!!
 

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This was extremely helpful! We were in the awaiting shipment purgatory for several months.
I emailed each of those individuals. It was Jim Azzouz that emailed me back with a form response saying he was forwarding my concern.
A week later, Corri Embry, from the Executive Customer Liason office emailed me informing me she would do all she could to help.
A week later, she called me. Told me she had my truck pulled from the waiting lot and shipped out “Priority.”
Next day she calls again and says it just boarded the train. It should be to you in 10-14 days. She provided a rail car number, which I have been tracking. CSX confirms the rail car with my truck will be in Orlando on 2/10. I imagine a couple more days after that the dealer will have it.
Great advice for this forums OP!
This was extremely helpful! We were in the awaiting shipment purgatory for several months.
I emailed each of those individuals. It was Jim Azzouz that emailed me back with a form response saying he was forwarding my concern.
A week later, Corri Embry, from the Executive Customer Liason office emailed me informing me she would do all she could to help.
A week later, she called me. Told me she had my truck pulled from the waiting lot and shipped out “Priority.”
Next day she calls again and says it just boarded the train. It should be to you in 10-14 days. She provided a rail car number, which I have been tracking. CSX confirms the rail car with my truck will be in Orlando on 2/10. I imagine a couple more days after that the dealer will have it.
Great advice for this forums OP!
LariatLover- Just to give you some info from my experience. After my truck sat 2 months waiting to ship, Corri was able to get my truck moving along. Shipped from Dearborn on 1/25 and arrived at the Taft (Orlando) railyard on 1/31. As of today, it is still sitting there waiting for a ride to the dealership. The dealership is only 20 miles from the railyard. Seems to also be a waiting game at the railyard. Hang in there.
 

LariatLover

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LariatLover- Just to give you some info from my experience. After my truck sat 2 months waiting to ship, Corri was able to get my truck moving along. Shipped from Dearborn on 1/25 and arrived at the Taft (Orlando) railyard on 1/31. As of today, it is still sitting there waiting for a ride to the dealership. The dealership is only 20 miles from the railyard. Seems to also be a waiting game at the railyard. Hang in there.
That doesn’t encourage me one bit!
 

LariatLover

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LariatLover- Just to give you some info from my experience. After my truck sat 2 months waiting to ship, Corri was able to get my truck moving along. Shipped from Dearborn on 1/25 and arrived at the Taft (Orlando) railyard on 1/31. As of today, it is still sitting there waiting for a ride to the dealership. The dealership is only 20 miles from the railyard. Seems to also be a waiting game at the railyard. Hang in there.
Are you able to track yours through the trucking company?
For instance, United Road takes all the trucks to my dealership. I am able to see my VIN on their website. As soon as it arrives at the yard, they will post an expected pickup date
 

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Are you able to track yours through the trucking company?
For instance, United Road takes all the trucks to my dealership. I am able to see my VIN on their website. As soon as it arrives at the yard, they will post an expected pickup date
I just see a load number and the destination as the dealership.
 
 




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