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Car Dealers wonder why they get a bad name

2AActuary

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Just like any industry / profession / business, the bad players really do a disservice to the good ones. This isn’t F-150 limited, so I put this in the very general forum area.

My mother-in-law (MIL) ordered a new Honda CR-V and she was scheduled to pick it up today (it arrived last Thursday and then need PDI and other checks). My wife did most of the heavy lifting for my mother-in-law, along with some consultation from me - on screening the various dealers; making sure my MIL was comfortable with the dealership and transaction, etc. I coached my wife all through the process since I knew I couldn’t be there during the specific delivery date.

Each and every component of the transaction was agreed to ahead of time; in writing. No extra fees; price was fine; admin fee agreed; trade-in was a wholesale buy-bid to a different dealer - which was approved 2 months prior - again, in writing.

My wife and my 76 year-old MIL go to pick it up today and the dealership suddenly doesn’t allow trade-ins to be handled that way. We were very up-front with our intentions all along the way. After getting the Asst-GM and head GM involved, my wife was finally able to get her way, but not before raising her voice and nearly (or kind-of) making a scene.

Of course, that makes my elderly MIL nervous. Finally the GM acquiesced and realized that they were being scumbags trying to renege on a deal that we had in very well laid out writing from 2 months prior. Then he tried to make it sound like he was doing my MIL a huge favor.

Al—in-all, very unnecessary to complicate a transaction that was otherwise decided 2 months ago. It did nothing to advance their position, and maybe their tactics work on people that are less confident on what they are willing to accept.

I’m sure my MIL will now abuse them on their post-sale survey that Honda is very persistent on having people do.

It could, and should, have been much easier. They just couldn’t get out of their own way.
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leonnyy

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thanks for sharing your story. It actually shows how car dealers care about their customers so we all should be careful with Honda's centres
 

RedTXV

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I am not naturally an asshole, but as soon as I go into a dealership, that mode is turned for this exact reason.

I experienced something extremely similar with Honda a few years ago when buying an Accord for my wife.
 

powerboatr

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i would have walked out, period

on all the vehicles i purchased the only nutty dealer deal was mike davidson ford in jacksonsville fl with my 92 f250 . after sale they somehow figured out 30 days later the loan was denied.
it was comical at barnett bank after that
all the others, i can say went smooth with no games, other than the "they lost the keys to my trade and held us there longer" .
we just dont put up with shady or sneaky crap. to many other fish wanting your business to deal with non sense

the best , easiest and most fun was a ford dealer in Montgomery al sales guy were all salary so no
funny stuff, we agreed on trade value prior to my 2 hr drive down, they had new truck prepped, cleaned and paperwork ready for signatures, must have had 4 guys running around making sure it was done and we were happy. https://www.longlewisriverregionford.com/
 

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qxh04470

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My experience is not all car dealers are bad. It seems to often differ by manufacturer.

As I have grown older and my children have left I find myself buying/leasing more upscale vehicles (BMW, Audi, Acura) use promocode for help in writing. Those dealers do not seem to play the same games I had experienced at more mainstream dealerships.
 
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JimMoran

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i would have walked out, period

on all the vehicles i purchased the only nutty dealer deal was mike davidson ford in jacksonsville fl with my 92 f250 . after sale they somehow figured out 30 days later the loan was denied.
it was comical at barnett bank after that
all the others, i can say went smooth with no games, other than the "they lost the keys to my trade and held us there longer" .
we just dont put up with shady or sneaky crap. to many other fish wanting your business to deal with non sense

the best , easiest and most fun was a ford dealer in Montgomery al sales guy were all salary so no
funny stuff, we agreed on trade value prior to my 2 hr drive down, they had new truck prepped, cleaned and paperwork ready for signatures, must have had 4 guys running around making sure it was done and we were happy. https://www.longlewisriverregionford.com/
 

JimMoran

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Yep I had the same loan issue on a 88 Bronco—just a scam. Most of my dealers out here are pretty good—no commission. I had an F150 on order from my local dealer for 7 months (purchased before from them) gave up, found what I wanted from a small dealer 150 miles from me, handled everything remotely, picked up the truck, no surprises, original dealer honored the discounted pricing on spray in bed liner, and (expensive) roll back tonneau cover.
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