2AActuary
Well-known member
- First Name
- Chris
- Joined
- Jan 26, 2021
- Threads
- 18
- Messages
- 170
- Reaction score
- 163
- Location
- Kansas City
- Vehicles
- 2021 F-150 Plat, Bronco; Audi R8, S5, Q7; Cayenne
- Thread starter
- #1
Just like any industry / profession / business, the bad players really do a disservice to the good ones. This isn’t F-150 limited, so I put this in the very general forum area.
My mother-in-law (MIL) ordered a new Honda CR-V and she was scheduled to pick it up today (it arrived last Thursday and then need PDI and other checks). My wife did most of the heavy lifting for my mother-in-law, along with some consultation from me - on screening the various dealers; making sure my MIL was comfortable with the dealership and transaction, etc. I coached my wife all through the process since I knew I couldn’t be there during the specific delivery date.
Each and every component of the transaction was agreed to ahead of time; in writing. No extra fees; price was fine; admin fee agreed; trade-in was a wholesale buy-bid to a different dealer - which was approved 2 months prior - again, in writing.
My wife and my 76 year-old MIL go to pick it up today and the dealership suddenly doesn’t allow trade-ins to be handled that way. We were very up-front with our intentions all along the way. After getting the Asst-GM and head GM involved, my wife was finally able to get her way, but not before raising her voice and nearly (or kind-of) making a scene.
Of course, that makes my elderly MIL nervous. Finally the GM acquiesced and realized that they were being scumbags trying to renege on a deal that we had in very well laid out writing from 2 months prior. Then he tried to make it sound like he was doing my MIL a huge favor.
Al—in-all, very unnecessary to complicate a transaction that was otherwise decided 2 months ago. It did nothing to advance their position, and maybe their tactics work on people that are less confident on what they are willing to accept.
I’m sure my MIL will now abuse them on their post-sale survey that Honda is very persistent on having people do.
It could, and should, have been much easier. They just couldn’t get out of their own way.
My mother-in-law (MIL) ordered a new Honda CR-V and she was scheduled to pick it up today (it arrived last Thursday and then need PDI and other checks). My wife did most of the heavy lifting for my mother-in-law, along with some consultation from me - on screening the various dealers; making sure my MIL was comfortable with the dealership and transaction, etc. I coached my wife all through the process since I knew I couldn’t be there during the specific delivery date.
Each and every component of the transaction was agreed to ahead of time; in writing. No extra fees; price was fine; admin fee agreed; trade-in was a wholesale buy-bid to a different dealer - which was approved 2 months prior - again, in writing.
My wife and my 76 year-old MIL go to pick it up today and the dealership suddenly doesn’t allow trade-ins to be handled that way. We were very up-front with our intentions all along the way. After getting the Asst-GM and head GM involved, my wife was finally able to get her way, but not before raising her voice and nearly (or kind-of) making a scene.
Of course, that makes my elderly MIL nervous. Finally the GM acquiesced and realized that they were being scumbags trying to renege on a deal that we had in very well laid out writing from 2 months prior. Then he tried to make it sound like he was doing my MIL a huge favor.
Al—in-all, very unnecessary to complicate a transaction that was otherwise decided 2 months ago. It did nothing to advance their position, and maybe their tactics work on people that are less confident on what they are willing to accept.
I’m sure my MIL will now abuse them on their post-sale survey that Honda is very persistent on having people do.
It could, and should, have been much easier. They just couldn’t get out of their own way.
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