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Camera realignment not covered under warranty?

nvabill

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Thank you, this came in handy. They are trying to charge me for this and I gave them the TSB.
"

Update: so the service manager just told me "if you remove the tailgate, YOUHAVE TO HAVE TH CAMERAS RECALIBRATED EVERY TIME!".... I told her I call BS on that and they put me on hold.

They also said the TSB does not apply... but now they've done the work and expect me to pay for it.
Glad it worked out, are you saying your truck doesn't fall within the time period referenced in the TSB?
 
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FrankThompson

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Glad it worked out, are you saying your truck doesn't fall within the time period referenced in the TSB?
My truck was built in January 2022 which is before may 19 2022 which the tsb references. That is the only time period I see listed.

They said it didn't apply because they assume it was all caused by the tailgate being removed. They even agreed that the tsb did not mention a "cause" but that they found out too late and they were going to make me pay because Ford would deny them. I don't know how or why that is. Seems like a strange reason to screw over a customer. I took it in for the reverse brake assist issue and only mentioned it might be the cameras. It should have fallen on them to figure out that the error had a tsb. I'm sure they didn't. They just assumed because I mentioned the cameras and the tailgate that it must've all been my fault.

Again I was dumb for saying anything, but this really sours me on that dealership and those service dept.

This is the same place that when we took my wife's explorer in for an oil change and tire rotation and then one of the tpms sensors stopped working immediately after that "just because we rotated your tires doesn't meant we broke your tpms" however with the tailgate "they took your tailgate off so it must be them"..

Let's just say I'm going to rub that in their face and they will now be fixing my wife's tpms free of charge.
 

alejflor

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I think you are over complicating things. Simply go to the dealership and let them know the cameras are not well aligned and need to be calibrated. This is not an easy process that can be done via FORScan. They actually use a mat on both sides of the truck to align them.

In my case, I added tow mirrors, which basically caused camera miss alignment. I went to the dealership and told them cameras were not aligned. It was covered by warranty.

If all fails, they will just tell you there is a charge. Keep in mind they see tons of trucks every day and are not necessarily looking at the details of what truck. I suspect this is more of an issue if your are making a power train claim.
 

Jesse-Infotainment

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I think you are over complicating things. Simply go to the dealership and let them know the cameras are not well aligned and need to be calibrated. This is not an easy process that can be done via FORScan. They actually use a mat on both sides of the truck to align them.

In my case, I added tow mirrors, which basically caused camera miss alignment. I went to the dealership and told them cameras were not aligned. It was covered by warranty.

If all fails, they will just tell you there is a charge. Keep in mind they see tons of trucks every day and are not necessarily looking at the details of what truck. I suspect this is more of an issue if your are making a power train claim.
I already addressed this> THI S IS NOT TRUE> The mats are NOT USED anymore.

Yes it is something easy to be done in Forscan
 

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Yves

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I'm not sure why you're expecting the dealership to fix it, whether it's a potential warranty thing or not. It should be on the bed liner shop. I didn't have any issues when mine was done, and several others haven't either. I don't know what triggers the problem, but the shop you used caused it so they should be responsible to fix it.
I did had a problem after the bed liner was done and the dealer took care of it without any discussion. The only potential difference is it was in my built.
 

alejflor

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I already addressed this> THI S IS NOT TRUE> The mats are NOT USED anymore.

Yes it is something easy to be done in Forscan
I stand corrected. This is what was done to recalibrate/realign the cameras in my tow mirror. A bit different than what is described in this post. Sorry!
 
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FrankThompson

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I think you are over complicating things. Simply go to the dealership and let them know the cameras are not well aligned and need to be calibrated. This is not an easy process that can be done via FORScan. They actually use a mat on both sides of the truck to align them.

In my case, I added tow mirrors, which basically caused camera miss alignment. I went to the dealership and told them cameras were not aligned. It was covered by warranty.

If all fails, they will just tell you there is a charge. Keep in mind they see tons of trucks every day and are not necessarily looking at the details of what truck. I suspect this is more of an issue if your are making a power train claim.
I know it seems like I'm complaining about the camera realignment and paying for it.. but the camera recalibration is the fix for the reverse brake assist not working. I can't say for 100% sure that taking the tailgate caused the camera misalignment which borked the reverse brake assist. I offered it up as a potential fix for the issue I was bringing it in for (which is a safety feature on a truck less that 2 years old with 3k miles on it). They took that as an opportunity to put all the blame on me and the shop that did the bedliner when as already shown there is a tsb which covers this exact issue regardless of what caused it.

They should have just done the tsb and called it a day. They would have been paid either way. Instead I take it as they chose to assume I broke something without even seeing if there was a tsb at all.

The worst part is after all that they told me with 100% certainty that even with no documentation backing it anywhere from Ford or otherwise that going forward a tailgate removal will require a camera recalibration every single time and the cost is on me, which I also still call a giant pile of BS.
 

alejflor

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I know what you mean as I forgot I was getting that dumb message every time I hit the reverse. I just said cameras need realignment and I get this message. No questions asked. :). Guess I got lucky or a very nice service advisor and foreman.
 
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FrankThompson

FrankThompson

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I know what you mean as I forgot I was getting that dumb message every time I hit the reverse. I just said cameras need realignment and I get this message. No questions asked. :). Guess I got lucky or a very nice service advisor and foreman.
I'll admit.... It was all my fault for trying to be helpful and give them some info as to why it might be failing. As someone who is always everyone's tech support I always appreciate as much information as possible when some one comes to me with an issue (my computer doesn't work isn't very helpful). I guess I'll just play dumb from now on.

Lesson learned.
 

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fordtruckman2003

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I'm just impressed with 3k miles in two years.
 
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FrankThompson

FrankThompson

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I'm just impressed with 3k miles in two years.
Not really 2 years. It's been 15-16 months? The truck was built in 1/2022 and sat on the lot until March/April 2022 when I bought it (amazing it sat that long the that era of cars being hard to keep on lots)

Either way I don't drive much. I work from home full time and when we go on family trips we take the wife's car. I have the truck for hauling stuff around town for all my projects I do. Probably a waste for me to have it but we also love it for the generator and the ability to power our house and use little gas after a hurricane (we did this last year and I think it was 1 or 2 weeks on a quarter tank of gas).

I love taking trips on it but if it's all 5 us us its better to take the explorer and spread the kids out...lol
 

B-real

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Did none of you get the caps in your glove box to install on the wiring harness when you remove the tailgate? Does the manual state to out these on when the tailgate is removed?
 

fordtruckman2003

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Did none of you get the caps in your glove box to install on the wiring harness when you remove the tailgate? Does the manual state to out these on when the tailgate is removed?
Yes that was covered early in the thread. Still messed up his camera due to software issues.
 
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FrankThompson

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Well this has been put to bed. I got my truck back. Reverse brake assist works now as expected. The Service manage wouldn't even look at me while I was in there, but oh well. This is my second bad experience with her and I think she is all about putting the customer last in many situations, which I don't like and it's not how that dealership operated in the past, but I can't change that. I can just take my business elsewhere. I will still probably buy from there as I don't have a problem with the sales side, but I doubt I will use their service department again. We are lucky that we have a nother local dealership. They are horrible on the sales side, but I'll give their service side a chance next time I need something
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