Lippy
Well-known member
Hang on. This data point is from a random customer service rep. They probably didn’t know what they were talking about. Ford announced its delayed into Q1 but nothing more, so let’s wait and see.
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Yeah my thought on this too. Having been contacted by a customer service rep through here im skeptical of their knowledge regarding any of this.Hang on. This data point is from a random customer service rep. They probably didn’t know what the Lu were talking about. Ford announced its delayed into Q1 but nothing more, so let’s wait and see.
I have spoken with The Customer service reps, the OTA reps and the OTA "escalated Reps", each time the message is different, yesterday I called the Ford Customer service # and once someone answered I asked to speak to a Manager, they took my number and a manager did call me back within a few hours, but was absolutely NO HELP WHATSOEVER.@charliecbp how did you get a Customer Service Manager on the phone?
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My 2021 has blue cruise active level 1 meaning it does hands free on mapped highways but wont navigate yet (Level2). FORD may be too busy figuring out the problems w Sync4 (Stink4). Many frustrating errors . Also powerboost w Generator unfortunate errors in more % than they would admit . My powerboost has fault in Generator that cannot be reset and if stays on if it rains the fault stays and Generator wont work. They say software but i dont think any software gets wet !I just got off the phone with a Ford Customer Service Manager, she told me that BlueCruise would not be available until the second half of the this year, no offer of compensation of any kind, she just kept on saying she understood my frustration.
I am by no means a conspiracy theorist although I am beginning to think that the job 1 build may never get BC, there just aren't that many Job 1 builds out there, first promised by the end of the 3rd quarter, then maybe by Christmas, then January, now second half of 2022.
Ford can just keep ignoring the relatively few of us that this affects. It will also drive the trade value down, if the truck does not have and cannot get BC.
You’re missing something.I'm confused. Bluecruise isn't available? I just used it 5 minutes ago... Unless I'm missing something.
@gtotco, I agree with you - there is a high likelihood that the average support person doesn't have the latest information and large organizations struggle with communication. I've also experienced the opposite situation in my own business - a support person shares information with the customer which the company didn't want communicated.Yeah my thought on this too. Having been contacted by a customer service rep through here im skeptical of their knowledge regarding any of this.
If they are senior enough to actually know I would assume they are also senior enough to know that there are more appropriate channels for transmitting these updates (this is why companies have marketing and PR teams).
I also have worked with enough large organizations to know they don’t operate this well, so maybe it is a factual statement but err to this is a datapoint and needs to be substantiated by more before the collective freak out.
Agree on all points. I wasn't trying to absolve Ford's (lack of) communication on the issue, just merely agreeing with the earlier poster that the anecdote should perhaps be taken with a grain of salt (for the time being at least).@gtotco, I agree with you - there is a high likelihood that the average support person doesn't have the latest information and large organizations struggle with communication. I've also experienced the opposite situation in my own business - a support person shares information with the customer which the company didn't want communicated.
The thing that bothers me most about the BC situation is that lack of transparency from Ford. As an engineer, I don't except an explanation as vague as saying "it is an OTA issue." I have enough experience to know that when an engineering team slips delivery multiple times and by multiple months there is a more fundamental issue.
Some of us specifically bought these trucks for BC and put our trust in Ford's ability to deliver. At a minimum they could give us the same respect and be transparent about the situation. In my business if a customer purchases my product for a feature that will be delivered in the future then I cannot recognize the revenue until the feature is delivered.
I think what they are referring to is the 2021 version with Ford CO-pilot active prep. These trucks are Snyc 4 ready and awaiting the over the air update. Later versions to include most 2022's are shipping with blue cruise installed and active. Just my opinion I could be wrongI'm confused. Bluecruise isn't available? I just used it 5 minutes ago... Unless I'm missing something.
I can confirm my April delivery Mach-E does not have the BC OTA either. Doesn’t really bother me on that one because I didn’t buy it specifically for BC, I bought it for an around town EV.My theory makes more sense now than ever. If the early build Mach e isn’t getting it either. I really believe the ipma is the issue and that will need to be replaced on all job one and early production Mach e in order for blue cruise to work. The job 2 trucks have a newer ipma. I am willing to bet you drop a newer ipma in a job 1 truck and bc will be available. Only problem is the new ipma is about 3k versus the early ipma being 500$
This fully explains why they are more money also. I always wondered why the price jump.
Hello fellow engineer ?,@gtotco, I agree with you - there is a high likelihood that the average support person doesn't have the latest information and large organizations struggle with communication. I've also experienced the opposite situation in my own business - a support person shares information with the customer which the company didn't want communicated.
The thing that bothers me most about the BC situation is that lack of transparency from Ford. As an engineer, I don't except an explanation as vague as saying "it is an OTA issue." I have enough experience to know that when an engineering team slips delivery multiple times and by multiple months there is a more fundamental issue.
Some of us specifically bought these trucks for BC and put our trust in Ford's ability to deliver. At a minimum they could give us the same respect and be transparent about the situation. In my business if a customer purchases my product for a feature that will be delivered in the future then I cannot recognize the revenue until the feature is delivered.