Blue Cruise Not allowing hands free

[Jesse-Infotainment]

Well, that's disappointing to say the least. I never received any communication, but I'll do a search to see what I can.

Thanks for the very quick reply.

Anthony

https://fordauthority.com/2022/01/2021-2022-ford-f-150-raptor-trucks-will-not-get-ford-bluecruise/

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[JEB]

Well, that's disappointing to say the least. I never received any communication, but I'll do a search to see what I can.

Thanks for the very quick reply.

Anthony

https://fordauthority.com/2022/01/2021-2022-ford-f-150-raptor-trucks-will-not-get-ford-bluecruise/

Here is Ford’s official statement on the issue. You should have been offered a $795 refund. https://static.nhtsa.gov/odi/tsbs/2022/MC-10213734-0001.pdf

 

[Redgar48]

Well after reading this whole thread, I have to say hats off to Jesse!! I can't believe the time you have put into helping people on here!!
And so here goes...
Picked up my 22 KR last Saturday, everything seems to be set right, Bluecruise says Active in FP, but that date is 10/9 so I assume that's why HF BC hasn't worked yet...

If you have a chance and could check mine I would be extremely grateful!!
1FTFW1ED5NFC18630

 

[Jesse-Infotainment]

Well after reading this whole thread, I have to say hats off to Jesse!! I can't believe the time you have put into helping people on here!!
And so here goes...
Picked up my 22 KR last Saturday, everything seems to be set right, Bluecruise says Active in FP, but that date is 10/9 so I assume that's why HF BC hasn't worked yet...

If you have a chance and could check mine I would be extremely grateful!!
1FTFW1ED5NFC18630

Your gateway is out of date. I’ll get the update to you .. give me a few and I’ll send it

 

[Redgar48]

Just a follow up...Jesse has done it again!!! His update got my Bluecruise up and going!!
Very much appreciate all Jesse does for the group!!

 

[wayne b]

I've been using BC for a year, pretty much without issue. This weekend I tried it and I get an error "Driver monitor camera is blocked See manual". Manual says "Make sure your hands, arms or other objects are not obscuring the camera." Nothing has changed in how I'm sitting or position, I wiped the sensor to make sure it wasn't dust. The message pops up instantly when turning on lane detection, which makes me think the sensor has gone bad. Wondering if anyone has experienced this.

 

[lmbrjak]

@Jesse-Infotainment
Do you help out Lightning owners as well? Having the same type of issue?

 

[Jesse-Infotainment]

@Jesse-Infotainment
Do you help out Lightning owners as well? Having the same type of issue?

Yes. I can help anyone

 

[BoostedKWs]

@Jesse-Infotainment Could you help me out? Like everyone else.. BC Maps are expired. Ford OTA tried to push to me.. oddly I received an update a few days later but everything in the "About SYNC" stayed the same. I have an appt with the dealer on Wednesday but if you could save me that trip I would be appreciative! VIN is 1FTVW1ELXNWG13924.

 

[Jesse-Infotainment]

@Jesse-Infotainment Could you help me out? Like everyone else.. BC Maps are expired. Ford OTA tried to push to me.. oddly I received an update a few days later but everything in the "About SYNC" stayed the same. I have an appt with the dealer on Wednesday but if you could save me that trip I would be appreciative! VIN is 1FTVW1ELXNWG13924.

You have had ZERO OTA activity.

I can send you the Gateway update.

 

[JoseyWales]

You have had ZERO OTA activity.

I can send you the Gateway update.

Hey Jesse!

Same issue. Would you mind taking a peek if you have a moment? VIN: 1FT6W1EV4NWG10684

 

[Flyin525]

Hi Jesse!

@Jesse-Infotainment I see you are the man with this! hoping you can take a look at mine. 1FT6W1EV2NWG08111 is my VIN - Hoping this adds PaaK. I did get 3.5.2 last week - my first update but I feel like others are missing. THANK YOU!

 

[araf]

The same problem also no OTA updates and can not use hands free driving

 

[ckisela]

@Jesse-Infotainment just like moths to a flame, the lightning forum directed me this way to see if you could fix my BlueCruise issue. I'm showing no updates available and when I get on most highways the popup shows that I can enable BlueCruise, when I do I still have to keep my hands on the steering wheel which is no different from adaptive CC and lane departure. Any help would be greatly appreciated!
Vin:
1FT6W1EV2NWG11333

 

[Ford Motor Company]

@Jesse-Infotainment just like moths to a flame, the lightning forum directed me this way to see if you could fix my BlueCruise issue. I'm showing no updates available and when I get on most highways the popup shows that I can enable BlueCruise, when I do I still have to keep my hands on the steering wheel which is no different from adaptive CC and lane departure. Any help would be greatly appreciated!
Vin:
1FT6W1EV2NWG11333

Good morning! If you'd like, I can take a look into your Blue Cruise concern on my end. Could you please send over your VIN and Ford dealer info via DM?

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