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[aviator]

Selling the vehicle is the easy part and many successful stories for them. However I'm also interested in what happens after the sale the hard part especially within a few days. If I'm one of the unlucky ones I would want them to care. In the thread of the king ranch I give the OP a lot of credit he isn't constantly going on a rant and I would be livid to have it show up the way it did and Granger just throws up their hands.

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[LN7]

Picked up my KR yesterday morning at Granger - couldn't have been a better experience from start to finish.

I'll post more info later - but working my way back home.

 

[BarryT82]

Selling the vehicle is the easy part and many successful stories for them. However I'm also interested in what happens after the sale the hard part especially within a few days. If I'm one of the unlucky ones I would want them to care. In the thread of the king ranch I give the OP a lot of credit he isn't constantly going on a rant and I would be livid to have it show up the way it did and Granger just throws up their hands.

I’ve been dealing with the issues for almost 6 months now. My truck was at a body shop for 13 weeks being repainted. I had to pay $5,100.40 for a rental out of pocket and submit for reimbursement. I’ve been trying to get reimbursed for a month now and my efforts have come to a halt. My ford customer service rep hasn’t been able to get ahold of the service advisor and I’ve called and emailed Chip, Shelby, and Zach, but I haven’t received a response. The dealership management team has been less than helpful. They got their money from the sale and I’ve been left to deal with this POS truck. I’ve taken multiple days off of work to sit at dealerships so the service departments could submit warranty claims on the seat, repair the seat, and I had to get body shop estimates. A majority of the miles on my truck are from trips to dealerships and body shops.
Buy local.
If you have issues with paint the local dealerships don’t want to deal with the warranty claims. One service advisor told me that the warranty process for paint is a hassle and that if I didn’t purchase the truck from his dealership he wouldn’t help me.

 

[flixden]

What company do you all use for shipping from Granger, especially to the West Coast? I would think speed and reliability are most important, followed by cost.

Thanks!

 

[jhelrey]

Good to know. Thanks!

What company do you all use for shipping from Granger, especially to the West Coast? I would think speed and reliability are most important, followed by cost.

Thanks!

I wouldn't get a truck shipped from there. I'd put eyes on it first! See this thread. https://www.f150gen14.com/forum/threads/new-2024-king-ranch-issues-from-granger-ford.28510/

 

[Kodiak]

What company do you all use for shipping from Granger, especially to the West Coast? I would think speed and reliability are most important, followed by cost.

Thanks!

There was a big thread about this with some good info in it but I did not mark it or remember it. However in that thread there was mention of someone who used Zack Loffert from FaceBook for transporting from Granger. He paid $1 a mile with an enclosed trailer and that is a great price for enclosed.

With that said you should always fly out there first and inspect your truck before you schedule for the pick up. Give the transporter a week before his pick up day so you can cancel if need be. Once your agent takes possession of the truck, a lot of any issues will be warranty issues, and you will need to go to your local dealership for that. Good luck.

 

[flixden]

There was a big thread about this with some good info in it but I did not mark it or remember it. However in that thread there was mention of someone who used Zack Loffert from FaceBook for transporting from Granger. He paid $1 a mile with an enclosed trailer and that is a great price for enclosed.

With that said you should always fly out there first and inspect your truck before you schedule for the pick up. Give the transporter a week before his pick up day so you can cancel if need be. Once your agent takes possession of the truck, a lot of any issues will be warranty issues, and you will need to go to your local dealership for that. Good luck.

Yeah, inspecting the truck is ideal.
But if I'd fly out there, I would drive the truck back at that point. It would then really be a bummer if something was wrong with it and I'd have to fly back ....

 

[BarryT82]

Yeah, inspecting the truck is ideal.
But if I'd fly out there, I would drive the truck back at that point. It would then really be a bummer if something was wrong with it and I'd have to fly back ....

Don’t trust Granger to inspect it. You may end up in the situation that I’ve been dealing with.

 

[BlueF150]

Don’t trust Granger to inspect it. You may end up in the situation that I’ve been dealing with.

Indeed


New 2024 King Ranch Issues from Granger Ford | F150gen14 -- 2021+ Ford F-150, Tremor, Raptor Forum (14th Gen) | News, Owners, Community, Discussions

 

[LN7]

Not sure if this changes anyone's mind who is currently pro-Granger or anti-Granger, but as a very recent pickup customer, here is my experience:

Ordered as soon as 2025 banks opened - based on 2024, Chip expected delivery in late spring to early summer (but obviously not in his control). I was good with this, as I had a 2k mile drive and wanted to avoid snowy conditions.

Chip (upon my request) set me up with VinView tracking alerts to my email - for me as a data driven guy, it was perfect. I could track the progress (or lack of it) through the process.

My truck was built faster than expected - so much so that my wife was uncomfortable with having to drive home in February. Shelby was understanding and we agreed on a couple week extra delay on delivery date (very accommodating as it was above and beyond the paperwork I signed).

On delivery day, the person walking me through the truck pointed out a 1/2 inch vertical line under the clear coat in the lower door panel - and said if I want it corrected it would be a warranty claim. Given Barry's nightmare experience, I already was going through the truck in great detail and was prepared to refuse delivery and make arrangements to fly back home. I very much appreciated them pointing out the flaw - and I didn't identify any other flaws (guessing this may have been an adjustment to their process - but who knows?).

In all aspects, I found the to be professional and efficient. I suspect I won't pursue the warranty claim on my 1/2 vertical line - as it's very hard to see unless you are washing that spot or really looking. I plan to keep the truck for 10+ years, so I don't expect it to materially impact it's resale value, and I'm not sure a dealer will make it better overall.

Would I buy from Granger again?

Yes - but only if I am willing to inspect it in person, and am willing to walk away if there were significant issues.

I feel great about my purchase. I feel bad for Barry and his experience. I feel like Granger could have provided some response in this forum about his situation, even if they have some dispute about the facts. Being silent isn't a good look. I placed my order before his delivery experience, and what he has been going through certainly made me nervous.

My wish: I'd like Barry to be taken care of. I also want Granger to prosper, as they are providing many of us a great service in rock bottom prices and an adventure for a road trip home (so many people love hearing about our purchase story and road trip home).

 

[Kodiak]

I feel great about my purchase. I feel bad for Barry and his experience. I feel like Granger could have provided some response in this forum about his situation, even if they have some dispute about the facts. Being silent isn't a good look. I placed my order before his delivery experience, and what he has been going through certainly made me nervous.

I for one do not want to see a business that gets into pissing matches with a customer on any forum. Granger did make a post or two about the situation and then choose not to go public with any continuing discussion.

I too feel bad for Barry but there is fault on both sides. In the end I do hope he is made whole.

 

[UGADawg96]

It really isn't that hard to do the right thing even if it means going above and beyond what may seem reasonable. The PR damage done by ignoring this guy has cost more than the effort would have been and continues to be to make this all go away. Regardless of who is right or wrong, the optics don't look good.

 

[BarryT82]

I for one do not want to see a business that gets into pissing matches with a customer on any forum. Granger did make a post or two about the situation and then choose not to go public with any continuing discussion.

I too feel bad for Barry but there is fault on both sides. In the end I do hope he is made whole.

How is there fault on my side? Because I chose to have it shipped?

It really isn't that hard to do the right thing even if it means going above and beyond what may seem reasonable. The PR damage done by ignoring this guy has cost more than the effort would have been and continues to be to make this all go away. Regardless of who is right or wrong, the optics don't look good.

If they would have the addressed the issue when I contacted them this would have went a different way. Avoiding me isn’t going to make the issue go away.

 

[Kodiak]

How is there fault on my side? Because I chose to have it shipped?

If they would have the addressed the issue when I contacted them this would have went a different way. Avoiding me isn’t going to make the issue go away.

1. Yes, there is some responsibility on your part too. You picked up the truck from the dealership and took it to WV. Whether it was you that inspected the truck prior and picked it up (as should have happened, in your own words) or some agent on your behalf, you took possession of the truck from the dealership. That was your opportunity to cancel the order at the dealership before you took possession. In your OP you stated that you did cover this issue with Granger and they gave you an option. You may not have liked that option, again in your own words, but that is not Grangers fault.

As I have stated repeatedly, this does not absolve Granger of the prep, and clearly it could have/should have been better, but your opportunity to walk away was basically lost when you, or your agent, took possession. Once that happened they did give you the information that it would be covered under warranty (in your words) and to get quotes. In the OP you said you did that but the body shop said it would be long before they could get you in and you did not like that. Thus you came here (which is your prerogative) to air it out and that is what started that original thread.

2. The second part of your quote. Again you stated in the OP that you did contact them and they did reply. It may not have been the option you wanted but they did not ignore you and did give you instructions on what to do. It just was not to your liking.

I do hope it all works out for you and you are made whole. Every coin does have 2 sides and it worth taking the time to see each.

 

[BarryT82]

1. Yes, there is some responsibility on your part too. You picked up the truck from the dealership and took it to WV. Whether it was you that inspected the truck prior and picked it up (as should have happened, in your own words) or some agent on your behalf, you took possession of the truck from the dealership. That was your opportunity to cancel the order at the dealership before you took possession. In your OP you stated that you did cover this issue with Granger and they gave you an option. You may not have liked that option, again in your own words, but that is not Grangers fault.

As I have stated repeatedly, this does not absolve Granger of the prep, and clearly it could have/should have been better, but your opportunity to walk away was basically lost when you, or your agent, took possession. Once that happened they did give you the information that it would be covered under warranty (in your words) and to get quotes. In the OP you said you did that but the body shop said it would be long before they could get you in and you did not like that. Thus you came here (which is your prerogative) to air it out and that is what started that original thread.

2. The second part of your quote. Again you stated in the OP that you did contact them and they did reply. It may not have been the option you wanted but they did not ignore you and did give you instructions on what to do. It just was not to your liking.

I do hope it all works out for you and you are made whole. Every coin does have 2 sides and it worth taking the time to see each.

If you’re referring to Granger wanting me to file warranty claims vs replacing the truck then yes, they wanted me to go that route. Filing a warranty claim with a local dealership meant that they didn’t have to do anything. Zach has never responded to any of my emails or phone calls. He’s pushed everything off on Chip and he’s currently on medical leave.
Nevertheless, they could have replaced the truck instead of making me go this route. Ford told me that the dealership had 90 days to request a replacement vehicle.
According to Ford customer service, the rental car reimbursement has been held up because they haven’t been able to get ahold of the proper person at the dealership.

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