bigwyo
Well-known member
- Thread starter
- #1
I finally decided to have the dealership perform the software update, since I needed to take the truck in for the insulation and wiper motor recalls. I asked the service advisor if they were performing the updates after Ford had halted the dealers performing the updates. She said that they were. It took them a month before they could get my truck in, which was yesterday. The service advisor said that they didn’t have any wiper motors and that they weren’t allowed to perform the software updates. She also said that I wouldn’t want them to because they were doing more damage than good.
I was pretty upset and asked to speak to a manager. He was very apologetic. I asked him if he could help me get a refund for the Prep Package since it was apparent that Ford was never going to update my truck.
(I’ve been stuck on 2.7.4 since 6/22). He said that he would see what he could do and get back to me.
I’m not holding my breath, but I’ll update this post when I get a reply.
I was pretty upset and asked to speak to a manager. He was very apologetic. I asked him if he could help me get a refund for the Prep Package since it was apparent that Ford was never going to update my truck.
(I’ve been stuck on 2.7.4 since 6/22). He said that he would see what he could do and get back to me.
I’m not holding my breath, but I’ll update this post when I get a reply.
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