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Update: I took it to another dealership this morning and explained the strong propane/ natural gas smell and what the first dealership told me about not using the towing mode. They said that doesn't make sense (no more BS like the first dealership). They had two technicians (junior and senior)...

Ethan, I have the same problem with my F-150 Powerboost 2021. Took it to the dealer and they told me not to use the towing mode unless for a very short period, which doesn't make sense. Were you able to resolve that issue for your vehicle?