Update, I spoke with a customer service manager yesterday and she reached out to another dealership and got me in on 12/22. She also made contact with the agent that I originally spoke with and all of a sudden after not hearing from her in a weeks time l get two emails from her. Has anyone else...
I have several messages that showed up on my screen and from Ford Pass. At this point I’m afraid to drive the truck in fear that it will shut down at anytime. The dealership said that it will be 1/17/24 before they can even look at it. I’ve reached out to ford and got a claim number last week...
I had many issues with my 21 PB and was at the dealership way too often sometimes with the same issue. I finally tried a different dealership about 45 minutes away and they have resolved any issue that I was having. I think it boils down to the amount of training that the dealership is providing...
Has anyone talked to an attorney about this issue to see what options we have since Ford doesn’t seem to give a rip? I have a ‘21 PB and I guess I’ve been lucky so far but I feel sorry for the owners that have children that could possibly suffer hearing damage from this issue.
I spoke with my dealership last week about this recall that came down in April and they said that ford has instructed them not to place any orders for recall wiper motors until the customer comes in with a broken one. I guess ford thinks we don’t travel further than five miles from home cause if...
Did they fix your windshield wipers? I spoke to my dealership today about the wiper motor recall and was informed that ford is telling them not to order the parts to fix the recall until the motor actually stops working? My reply was what am I supposed to do if I’m traveling and the motor breaks...
An update to my issue with the running boards. The dealership that I went to that’s 30 miles away on last Wednesday said that they ran the self test and decided that the new motor that was recently installed was defective and they ordered another one? I asked if they saw any codes and they said...
Just left the dealership and no fix. They said that they ran the self test and the only thing that they think it might be is the driver seat module. The service manager said that he requested assistance from ford last week and they haven’t responded to him yet. On my way home I made an...
Anyone having issues with your running boards not deploying? I’ve been having issues with my boards for a couple of months and the dealership hasn’t been able to resolve the issue. First the passenger side board would not deploy and they replaced the motor for that side. Then the driver side...
Have the dealership check behind the rear seat. I had the same issue and that’s where they discovered the hole in the wall that water was entering the cab through. Hopefully they will find it be for your carpet develops mold as mine did. They kept my truck a month trying to get the moldy smell...
Be thankful that they still deploy at all. I have been having issues with my boards not deploying for months. The dealership finally replaced the motor that operates them, that worked for about two weeks and now the drivers side board works about 50% of the time. Going to wait till I take it in...
Thanks for the quick response. The dealership claims that if they can’t get the boards to malfunction while there they can’t do anything. I took pictures of the last few malfunctions and hopefully they will use them as proof when I take it back in again.
are your running boards still operating properly? I am having issues with mine and it’s on both sides. Took it to the dealership and they kept it for two days and said they couldn’t get to to malfunction. The very next day they started to malfunction. I appreciate your response.