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Unfortunately true

That pretty much sums it up! I'm expecting zero response from other dealers. I hope I'm wrong, but it sounds like the service is lax like the sales. Thanks for the sarcasm! After filing an "official complaint" with Ford and calling the GM at Ted Russell my "assessment" date suddenly changed...

Ok I agree, will try a new dealer. Thanks for the advice!

Agree, FORD SUCKS!

I beginning to agree with you. On my previous Acura the service was good. I just can't wrap my head around why they would expect customers to jump thru hoops when the problem is with a brand new truck just off the lot. TERRIBLE CUSTOMER SERVICE. This is my first Ford and I am now in agreement...

I should not have to file a complaint with Ford and call the general manager at the dealership to workout a fix for a brand new truck. FORD should be of more assistance with arranging a rental car or loaner for a brand NEW truck. What would happen if my truck was used for my business? Would...

I understand its not normal, but I would expect ford to at the very minimum offer up help to arrange a rental car and pay for it. With the current approach I am the one scheduling and organizing the rental car, I am the one paying, and I am the one waiting. I run a small business and have...

Now at 1,000 miles on my new 2021 Platinum. The propower onboard never worked and the air cooled seat on the drivers side is now whistling when the AC is on. Called Ted Russell Ford this morning and they said they can take a look at it in 3 weeks... The dealer also stated that they did not have...

The double honk happens when you close the door while running with the keys outside the truck. Thanks for the response

Enjoying my loaded platinum pb, 1000 miles now and wondering what y'all would do for the following: 1- Leather treatment protection. I have used Lexal on previous cars and trucks, but I have not had ventilated seats. 2- What do you use to clean the various surfaces throughout the cab? What is...

Ordered the same truck 02/19, got it yesterday.

Also I got the 1500 trade assist with another 100 incentive. Not complaining considering I paid invoice price.

Yesterday got a call my truck arrived. 4 hours later I'm driving home. Kudos to Ted Russell ford for their quick and easy close. Everything looks good like it just came off the line. Played with all the gadgets until midnight. The B&O is incredible and the full recline seats with the massage are...

Not sure about Jellyfish but mine has an automatic deploy cast net. I'm planning on having skipjack swimming in my bed while I striper fishing from the front seat.

Ordered 02/19 Plat with all the bells. Scheduled production 07/02 Built and complete 07/15 Delivery soon Thanks all for the post and helping me forget about Fords inability to communicate.

What was your order date?

So in the end. 1- Frequently sales will tell you that incentives/rebates are at the time of purchase. NOT TRUE. Either at time of ordering or delivery month. Correct me if I'm wrong. 2- The 1000 rebate is bad PR. 3- To be clear- Ford is screwing me and others out of $500. If I remember...

The sales manger said my sales guy was totally incorrect when he said that rebates were only available at time of purchase. They are locked at time of order and may be used if they are better than at time of purchase.

Ok I just got of the phone with the sales manger and he clarified. Like Solarity stated rebates are locked when you order or if better deals are avail when you purchase. The good news is he said my truck has a scheduled build of July 2nd! The bad news is that my initial rebate is for $500 and I...

Ok now I am totally lost. My dealer said rebates and incentives are applied at the time of purchase not when it is ordered. I have not been able to get my hands on a PCO. I order Feb 19th. Based on this "incentive" I will not be eligible for the $1000 rebate because I ordered before April 1st???