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Are there any Field Service Engineers or anyone from the Software Development Team on here? Dealership has had my truck for 3 weeks+ supposedly waiting for information from a Field Service Engineer. I have a case number from Ford. Dealership doesn't seem to be getting any traction from Ford...

So recently, for some unknown reason, the turns/directions are no longer showing up in the top center of the dash anymore. This only happens when using WAZE. They still show up using Google Maps or the Ford Nav. They also show up (in Waze) when connected to my wife's phone. This leads me to...

Anybody have luck after being contacted by Ford via this platform?

Anybody else have the front heated/cooling seats and heated steering wheel buttons stop working? Rear heated seats work fine. I've recently spent the last few days doing updates via FDRS so I don't know if it is a coincidence or not.

I guess I need someone to hold my hand. I downloaded all the appropriate software (I think) FJDS, FDRS, VCI Mgr., IDS.....I activated my Mongoose.....I created an account with Ford. When I hook up the cable to the truck and launch FDRS, after I do the "get VIN", I get an error message "Internal...

I guess I need someone to hold my hand. I downloaded all the appropriate software (I think) FJDS, FDRS, VCI Mgr., IDS.....I activated my Mongoose.....I created an account with Ford. When I hook up the cable to the truck and launch FDRS, after I do the "get VIN", I get an error message...

Which is the best method for updates/mods......FDRS or Forscan and why?