Search results

To close this out, I picked the truck up and their justification was the added mileage was from driving to and down the interstate to see if BC would kick on. I sat with the service manager for a bit who laid out a number of excuses for the delay...predominantly that the person they go through...

They're probably betting that some folks will take this option if they know they have a long road trip coming up where it would be valuable. My guess is this is more talking about the map updates for where BC is available vs the navigational maps.

Fair enough. I was hoping the programming attempts from September would include the mileage when it was done. Thanks for checking!

The tomfoolery continues. I cracked open FordPass earlier and, good news, I was able to refresh the truck data so it's back on the network. I'm not sure what else, if anything, they need to do. Where the plot thickens is that before the it stopped checking into FordPass, the mileage was at...

Went on travel this week. Finally got an update yesterday: The best part is that I asked the service manager about just replacing the modem over a month ago. This is their last shot.

I just said "homie, my truck is sitting on your lot where it has been since 9/4." I swear I could hear his brain misfire.

And to pile on...the service advisor from the dealer just called me because he scheduled to have the field service engineer out on Monday. He asked me if I could bring my truck in...

I think I would be more inclined to have taken that route if this was all handled a little differently and if I had a better rapport with the dealer. Plus, I know how corporate Merica works. If customers with these niche problems always end up giving up on forcing their hand and fixing things...

They are having a Ford corporate field engineer sent to the dealer.

Except it is Ford now that is trying to fix the truck. If the dispatched field service engineer can't fix it, then it's on Ford...not the dealer. Right?

I've already realized it; I more mean that I want them to admit they can't fix it. If they admit defeat, then they've breached their contract for the warranty which is a whole different discussion.

Thanks for taking a look. The truck is still at the dealer so no dice there. While I would like to have my truck back, I really want to hold their feet to the coals on principle. I was just curious if there was any actual evidence to support that the dealer has actually continued working on the...

@Jesse-Infotainment or @rugedraw...would either of you mind checking for activity from your end? Here's the VIN again for quicker reference: 1FTFW1EDXMFB11751 An update to the saga....Ford's offer through the BBB Auto Line case was to send out a field service engineer to look at the truck. As...

No updates from the Ford case. No updates from the service department. After a bunch of back and forth with the BBB Auto Line case about my purchase documents (they couldn't read the balance line because the dealer's printer was misaligned so the balance amount was printed on top of a thick...

Talked to an attorney who said they can't do anything until the BBB Auto Line case is resolved or Ford is likely to deny both claims. The BBB Auto Line rep called today to tell me that the Ford rep stated they "couldn't read the numbers" on the sales contract, but when I open the PDF I created...

It's why I reached out to some attorneys. Ford hasn't brought up doing a buy back.

I'm at my wits end here. I'm still getting no updates from the dealer aside from they're "waiting on Ford" and the person assigned to the case with corporate has given me no update (she's essentially just asking the dealer for an update just like me and relaying whatever they're saying). The...

More non-updates: This way two days ago. I emailed back yesterday pressing whether or not they conveyed to Ford that the original problem was no cellular connectivity. Still nothing from the Ford rep.

Still no real update. I emailed the Ford rep yesterday who replied saying they still hadn't spoken with the dealership. I emailed the service director at the dealer again who just regurgitated the same non-update update that I've been getting. Mind you, I dropped the truck off for a...

No real updates for my issue. I finally spoke to a corporate rep on Friday who said they entered the wrong dealer into the case when it was opened. Nice to see that it only took the rep a week to figure that out :rolleyes:. I caught them up on the events of last week (email to service director...